Southeast Water System

I spoke to two people at Southwest Water Systems about the issue I was having with my Softener and they wouldn't even compromise a solution to my problem. The first lady I spoke with got rude with me immediately (Christine I think) The second lady in the service department, ran the conversation in circles and wouldn't even help.

Here was my issue, In July of last year I had THEIR tech come our to move my 3 year old softener, That was a complete fiasco in the first place, I had to argue with him NOT to put my softener by my front door because he didn't want to dig along side my house, next he used the largest drill bit threw my wall for a small electric wire (I had to fix that later) a month later I noticed it was leaking resin, small amount at first then more and more. I thought maybe it would correct itself, maybe the resin needed to settle, after a few months it was still leaking. Another tech came out and looked at the softener. When I mentioned we moved it he suggested we might have damaged it in the move, I then told him Southeast Water moved it, he started to back peddle.

I asked for a compromise on price, nothing.. I said I didn't think I should pay at all really but do SOMETHING... nothing.

I guess they are a big enough company they don't have to worry about existing customers. MY ADVICE: Buy from someone else, because once you have a problem with Southwest Water they will not help you, and remember THEY are the only ones that can work on YOUR softener or it voids the warranty!!

Buyer beware! Better yet, buyer DON'T!

We paid $4500 for a whole house system and were promised some sort of special promotion. It took us 5 months to get the soap (concentrate) which may just be an Amway product. Long story short, if you call South Florida Water, you can get an Outdoor system for $2000.

Yeah we got ripped off! And didn't even get a free bag of salt.

I'm very happy with my system me and my wife moved here from Texas talk about horrible water the salesperson was professional and very knowledgeable the installation took about 45 minutes but at the end of the day it was worth it based on knowledge of company and this designated field I will definitely recommend

My husband and I just relocated, due to the hardness of the water in the area it was recommended that we got a water softener. We made some calls and got various quotes in the $3000 range with at most 10 warrantee on some parts of the system.

We heard about southeast water systems and later made a call. The sales rep came by our house and did the water test which was very eye opening for us. We told him that we need a WATER SOFTENER, he told us they don't do water softener but water CONDITIONER. We listened and not knowing better we bought into his lies and before he left we made the mistake of signing that contract for

$5000 for WATER "CONDITIONER" AND THE REVERSE OSMOSIS SYSTEM.

The installer came the following day and while asking him some question which he reluctantly answered I realized they were not consistent to that of the sales person. At that moment I had a gut feeling to cancel BUT I ignored it. Base on the contract we should be getting three years supply of soap and a fifty dollar gift card. It has been exactly 1 month and not a word or email.

Each time a call the sales person its a different excuse. he should have visited two week after the installation to do a testing so we can see the difference if any. everytime I call him some excuse or gives a date and doesn't show up. called the receptionist and all she does is take number to pass on because she is not the person to talk to about it.

still awaiting that call from whomever I should be talking with. I hate writing reviews yet not so pleasant, but I don't want any body else to make the same mistake I did.

As much as you may want to believe "and take their words as is" these sales people remember there to do one thing and one thing only TO SELL, some don't have your best interest at heart. Do your research AND FOLLOW YOUR GUT FEELING IT IS USUALLY RIGHT.

I recently moved into my new home. While just settling in I was bombarded with sales man one convoy in particular is SOUTHEAST WATER SYSYTEMS INC Located on Benjamin rd.

I fall into the trap of going through the whole water testing demo. To finally say I want the water softener. Now as the policy states I have 3 business days to cancel well I got the unit installed on Thursady 8/13th and I cancelled on 8/14th after reviewing my paperwork , shopping around. I realized this company and product is not for me.

I have never gotten so much push back and grief from a COMPANY VERY UNPROFESSIONAL OVER TALKING INDIVIDUALS IN MT LIFE! I simply want to cancel and was told when asked ( when will someone come out to uninstall the unit) 22 days like really are you serious! How inconsiderate and slick does that sound ! As if they are trying FRAUD ME OF MY RIGHTS BY YRTIBG TO MAKE ME KEEP THIS UNIT ATTACHED TO MY HOME!

I advise anyone to do your research first and beware of this company! It's other better company's that provide the same unite if not better.

Caller from South East Water apparently doing survey on customer satisfaction with service and water quality. Asked who bill payer is. What employment status was and what his job is .

I Cut him off because too many personal questions and did not seem relevant to apparent objective of the call.

Was this a scam call? Should I report it anywhere else?

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They are the worest people to deal with I have ever met.. They harge 6000$ for water equipment and it doesn't work 2 days later.

Can't get anyone to come and even look at it. They never return your called an they take your money and run..Don't buy from these people. I spoke with a guy nae Alex ad he was a real ***.... I hope you ges out of business...

it is a terrible company. They do not own up to there agreement when they sell you there equipment, the installer sucks, and has no Idea what he is doing at all. It took him all day and it was never done right. I live in Tampa...

It was a real joke to dealwith all the people there. donot give themyour money...

find some who cares about what they re doing... they suck!!!