Update by user Jun 06, 2017
I was really happy when a rep from the company and I came to a mutual solution. It is a good thing when a company can step up to the plate and do the right thing, I an looking forward to a long time relationship! Thank You
Original review posted by user Jun 05, 2017
I spoke to two people at Southwest Water Systems about the issue I was having with my Softener and they wouldn't even compromise a solution to my problem. The first lady I spoke with got rude with me immediately (Christine I think) The second lady in the service department, ran the conversation in circles and wouldn't even help. Here was my issue, In July of last year I had THEIR tech come our to move my 3 year old softener, That was a complete fiasco in the first place, I had to argue with him NOT to put my softener by my front door because he didn't want to dig along side my house, next he used the largest drill bit threw my wall for a small electric wire (I had to fix that later) a month later I noticed it was leaking resin, small amount at first then more and more. I thought maybe it would correct itself, maybe the resin needed to settle, after a few months it was still leaking. Another tech came out and looked at the softener. When I mentioned we moved it he suggested we might have damaged it in the move, I then told him Southeast Water moved it, he started to back peddle. I asked for a compromise on price, nothing.. I said I didn't think I should pay at all really but do SOMETHING... nothing. I guess they are a big enough company they don't have to worry about existing customers. MY ADVICE: Buy from someone else, because once you have a problem with Southwest Water they will not help you, and remember THEY are the only ones that can work on YOUR softener or it voids the warranty!!