map-marker Holly Springs, Georgia

Insurance contractors for usaa , athens office

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The people next door to us tree fell on our house april 14th 2019. We have never had a claim so big . The tree took out our roof over the garage . Damaged other areas of the roof as well. Southeast restoration group are the worse contractors . They ruined our home by letting water sit for over 8 weeks . We had no power \ no climate control . They never cared one bit and let my house grow mold in it. I sent emails two weeks in saying this is getting bad! They should have put scubbers in and dehumdfier in . Had a temp pole for power, over two weeks and still they did nothing about the water then mold . The work they started on the side and roof was so bad that words cant describe. Had kids climbing on my roof just working for the day and had zero work exp. This company will cause you to live a nightmare! They left my car in the garage for three weeks before getting it out, as stuff just kept falling on it . They used our dumpster to put stuff in from other jobs they were working on while we waited over 8 weeks for them to start . they hid around the corner until they saw us leave then used the dumpster . Wanted us to wait 6 to 8 weeks for trusses to be built . They billed for 11 and used 7 . These people claimed to be christains , dont beleave them its all a front to try and get the job which they dont know what they are doing . They used my husbands wood and pressure washer wand to put up a tarp which was a joke !!! They .bent his pressure washing hose .. They are rude and dont care about your concerns at all . They are not adjusters and usaa let them act as adjusters . Im so upset with this company and Ian the so called contractor . My husband has cpod and aorta problems and we have a nasty mold smell coming from the basement ,as well as upstairs and i found out what this company billed usaa for , they lied again . Unreal !!! This all happened april 14th 2019. We are still in a hotel july 12th 2019 with 2 dogs and a cat . Waiting once again for usaa to approve the estimate of the new contractor and fix what this lousy crap of a company southeast distroyed . Im tired of all this !!! Usaa why are you giving this company any money with what they have done to us ? Why are you holding back another week on the new company and us getting in our home. You are suppose to protect your policy holders . Our house stayed tarped the whole time southeast was the contractor . They left a mess everywhere . Even after they put 7 trusses up a some plywood with no H clips then tarp , it leaked in places it never leaked before . Ceiling \ the little sheetrocked that remained just got so wet it fell to the floor. Then they didnt want to replaced all the sheetrock after months of mold grew, southeast how can you charge a homeowner or there insurance company for water or remedation you never did crap on it . From april 14th 2019 to friday memorial day weekend you did nothing bobby !!! Even when i asked that friday , you told me its a holiday weekend we wont get any scrubbers in today !! But my adjuster calls and you change your mind ! Lousy ethics of a company ! Your machine stopped working the next day . And you do emergency services ?? Really , guess you over looked my home . Lousy company , lousy work ! People run from this company they dont care .
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