SouthBeach Diet Reviews
SouthBeach Diet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SouthBeach Diet has a 1.4 star rating based on 1 customer review and consumers are mostly dissatisfied; recent recommendations say go some where else.
Positive Feedback
SouthBeach Diet reviews note that reviewers value product variety and perceived reliability of the offered meal options.
Negative Feedback / Risk Areas
- Long customer service response times and poor support handling.
- Delivery problems with thawed items and inadequate packaging.
- Hidden trial terms leading to unwanted subscriptions and billing disputes.
- Difficulty obtaining refunds and resistance on returns.
Key Takeaways for Future Customers
- Expect common SouthBeach Diet customer complaints about customer service and delivery.
- Carefully read trial agreements to avoid auto-ship or membership charges.
- Be prepared to escalate billing or refunds if issues arise; consider alternatives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SouthBeach Diet has a 1.4 star rating based on 1 customer review and consumers are mostly dissatisfied; recent recommendations say go some where else.
Positive Feedback
SouthBeach Diet reviews note that reviewers value product variety and perceived reliability of the offered meal options.
Negative Feedback / Risk Areas
- Long customer service response times and poor support handling.
- Delivery problems with thawed items and inadequate packaging.
- Hidden trial terms leading to unwanted subscriptions and billing disputes.
- Difficulty obtaining refunds and resistance on returns.
Key Takeaways for Future Customers
- Expect common SouthBeach Diet customer complaints about customer service and delivery.
- Carefully read trial agreements to avoid auto-ship or membership charges.
- Be prepared to escalate billing or refunds if issues arise; consider alternatives.
Media from reviews
Salt Lake City, Utah
No one answers your calls it takes 2 or 3 days to get a hold of someone
- - Terrible customer service with 2–3 day responses.
- - They blame COVID-19 for delays.
- - Save money and try Jenny Craig or keto/plant-based diet.
terrible customer service 2 to 3 days for them to answer they blame everything on covid 19 so you are on your own i would personally advise you to save your money and go to Jenny Craig or get a keto or plant based diet i am telling you its your money it is awful
User's recommendation: go some where else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProbiem with delivery
- - Delivered in 90-degree heat with no dry ice.
- - Food did not come frozen.
- - I will keep the container and want a call or email back ASAP.
This is Saturday 4:00 p.m. I have been gone for 4 hours and the delivery took place while I was gone in 90ﾟ weather and no dry ice in the Styrofoam chest
The food did not come frozen!
Please advise what to do with this unfit food. Phone 209 604 ****
I will keep the container and take a photo of the green bubble wrap that it came in.
I want a call or email back as soon as possible.
Geri Bo
Preferred solution: Full refund
Hello Geri Thank you for reaching out to us with your review. We appreciate you bringing this to our attention.
We want to help with this and to make right on the situation. So we can better assist you with this please email us at consumerexperience@southbeach.com. You can also reach us by phone at 1-888-841-2620.
We thank you for your review and your feedback. -The South Beach Consumer Experience team
Buyer Beware!
- - One-month meal delivery with plan; hard to follow.
- - Unpronounceable chemical-laden frozen meals; no weight loss; emails after unsubscribe.
I joined the South Beach diet delivery club and received one month of food, plus a thick booklet outlining the plan. The program was hard to follow and was not fully explained in the materials.
The tasteless prepackaged food was laced with chemicals with unpronounceable names. Because they sent an entire months worth of food in one delivery, the frozen items (and it was pretty much all frozen items) had to be stored in two different refrigerators.
I followed the diet for one month and lost no weight. Even worse, Im now on the South Beach email list and, despite many requests to take me off, the South Beach people keep spamming me.
Preferred solution: Let the company propose a solution
Hello,Thank you for taking the time to leave this review. We apologize if you had a negative experience on our program.
We understand you were not a big fan of the food, and we appreciate your feedback on the matter as that helps us improve our product!We do have a dedicated team of Weight Loss Counselors available to help you get to you goals. If you ever decided you would like to try the plan again, please feel free to contact them. They would be happy to walk through the plan with you and answer any questions you might have about it.If you would like to email us at gettingstarted@southbeachdiet.com, we could certainly remove you from our mailing list if you no longer wish to receive our promotional material.
Please let us know if you have any further questions or concerns as well! We hope you have a great weekend.The South Beach Diet Consumer Experience Team
Southbeach coffee Hidden purchase agreement
- - Hidden terms auto-enrolled me in a monthly coffee program.
- - SouthBeach offered ~60.00 credit; returns cost 10.95; coffee 79.95 plus 19.95 shipping.
Hidden in the trial agreement I unknowingly agreed to start receiving 1 pound of coffee every month unless I notified the company not to enroll me in their program.
Returning the product would cost me 10.95 in priority mail charges. Southbeach refused to reimburse me because of the trick language in the sample I ordered.
I called customer service to also find out a pound of coffee cost 79.95 + 19.95 shipping and handling.
No shipping reimbursement could be authorized. Best they would do was issue accredit of approximately 60.00 + shipping and handling. That 4.95 sample ended up costing me about $27.00
I intend to dispute this charge with Visa until the cows come home.
Beware of SouthBeach products trial offers, the company is far from and honest business.
Please be careful with company names. South Beach Coffee Co is a totaly seperate company that has been in existance for 13 years.
They have excellent quality products and zero customer complaints.
They do not sell directly to consumers via mail. South Beach coffee can be found in most reputable grocers.
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Hello there: We are truly sorry to hear about your recent experience with South Beach. We appreciate you bringing this to our attention.
So that we may better assist you with this please email us with your name, phone number and a brief description of the situation just as you listed here at consumerexperience@southbeach.com.
We thank you for your review and your feedback. -The South Beach Consumer Experience team