Hazim
map-marker Barcelona, Catalunya

This is in USA

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This company is in the USA and NOT the Uk There is no connection with these 2 companies !!
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Alice l Bva
map-marker Barcelona, Catalunya

This company is in USA

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Please note that all the bad reviews regarding this firm is in America not the one in Exeter UK THERE IS NO CONECTION BETWEEN THESE 2 companies !
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Anonymous
map-marker Plymouth, England

This company in in USA

This company is in the USA and not related at all to the EXETER
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LARRYS T

HOW DO BUSINESS' GET AWAY WITH THIS?

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WE ARE A TRANSMISSION SHOP AND WERE RECOMMENDED TO SOUTH WEST BY AN AFTER MARKET WARRANTY COMPANY. SOUTH WEST WENT SO FAR AS TO TELL US A TRACKING # THAT WAS FAKE. THE CREDIT CARD WE USED IS THROUGH CHASE BANK AND THEY ARE DRAGGING THEIR FEET ABOUT A CHARGE BACK. I LEARNED A LESSON HERE: NEVER DO BUSINESS WITH A UNKNOWN ENTITY WITHOUT CHECKING REVIEWS FIRST. AS SOON AS SOUTHWEST GETS YOUR MONEY THEY WON'T COMMUNICATE WITH YOU. I AM LOOKING INTO POSSIBILITIES OF FILING A COMPLAINT WITH THE COLORADO ATTORNEY GENERAL AND OR POSSIBILITIES OF A CLASS ACTION LAWSUIT. I BELIEVE IF CUSTOMERS ARE REFUNDED VIA CHARGE BACK THERE IS NO REASON FOR LAWSUIT, HOWEVER, A FORMAL COMPLAINT WITH ATTORNEY GENERAL IS STILL A DO-ABLE STEP. THIS COMPANY IS NOTHING BUT CROOKS..............
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Loss:
$1100
Cons:
  • Ripped off by crooks masquarading as a internet business
Reason of review:
CUST. SVC. AND FALSE TRACKING #WITH COMPANY WHO NEVER SHIPPED WITH THIS COMPANY.

Preferred solution: Full refund

1 comment
Guest

Please make it clear that this company is in the USA and NOT in Exeter in the UK THERE IS NO CONNECTION BETWEEN THE 2 garages !!!

Anonymous
map-marker Show Low, Arizona

Poor service .Show Low Az.

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The manager gave a date of 6/26/17 and a time of 8AM 9AM on Monday to test and inspect my car for a noise in the front end . Called on Monday the 26Th at 1PM and they said it had not been inspected but will when a rack comes free. I asked if they would have it inspected by noon of the 27th and they said it would be and we could discuss the problem and repair. Arrived at the repair shop and my car had not been moved. Talked to the manager and he said when a rack becomes open they would look at it. or I could take it some place else. I became a little upset and informed the manager I have to take a cab to and from his shop and I would take my car and I left. I did not set up the time nor date for the inspection. But after my call on the 26th and was informed it would be complete by noon on the on the 27th. I took your shop at its word(My great mistake) . Have spent appx.$3000.00 dollars in the last two years in this shop. (XMSN and Transfer assy). Good customer relations??
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Reason of review:
Poor customer service

Preferred solution: Keep there word.

1 comment
Guest

Do not mistake this company USA to the south west transmissions in Exeter , there is no connection between them !!!

Manoah Rna

SW Transmission must be the same company. Horrible!

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Believe the reviews that are bad. I called and talked to Anthony (Tony). He is a condescending *** that will not have any time for you. We placed an order on Friday afternoon after their close time. Tuesday morning 10:30 AM, I called to get a tracking number and was told that the transmission has not been pulled. Went online to see what other had to say about the company just for giggles and should have read the reviews first. I had my wife call back to cancel the order since we are looking at two weeks at minimum to receive it. They told her (magically) it was pulled and shipping. I then called back to confirm what they said and they told me that no, it is not pulled. I then asked to talk with Anthony the Manager. He said he would cancel it and send me a link to confirm and then hung up. I got the link in the email and it says 25% restocking fee. I called Anthony back and he told me that the guy I talked to is *** and just works in the shipping department and sits at a desk and knows nothing. I said to him "you have people that work for you that don't know anything" and he said yes. He is "***" and should not be working there. I tried to press the restocking issue and all he wanted to do was hang up. He implied that I was also *** and said "if you were smart like other people, you would have read the terms first before ordering". I tried to dispute it actually being pulled and he just hung up.
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Loss:
$800
Pros:
  • Purchase price
Cons:
  • Anthony
  • Restocking policy for something never pulled
  • Return policy
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

Please be aware this company is in USA and not in Devon England !!

Guest

I ordered a transmission for a 2006 Chrysler 300 The guy asked me for my V.I.N # So he would know what size transmission i need. Gave him the V.I.N ..

So we proceeded with the order. I finally get the money up for the Labor. Mechanic come pick up the car and transmission... They purposefully sold me the wrong size transmission then a call them saying they sent tje wrong size transmission And Scott had a nasty attitude with me because they messed up my order.

Never deal with these ppl in y'all life.

They're worst than Nigerian Scammmers. They won't even take the time to admit messing up the order Now i have a transmission i can't use all because they *** up my order and im out of $700.00

Guest

I would not recommend SW Transmissions if they were the only place in the world that had what I needed. Trust me, after they get your money you will never get in touch with them again and also when you buy a transmission and are looking at it on your pc and the rip-off agent tells you they have it why does it take 2 wks.

before they attempt to send it. I have been waiting since 4-16-18 for the trans. so I went to my bank and put a chargeback against them and have sent numerous messages to cancel my order.

If you get ripped off by them or any one else go to the place that represents the type credit card you are using and put a chargeback against them. People save yourself the frustration and aggravation and DO NOT buy from these *** The BBB has listed several warnings and I didn't see any of them until after I placed an order.

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Mosiah Ybt

Swtransmissions.com refuse to refund us for transmission purchase

South West Transmissions - Swtransmissions.com refuse to refund us for transmission...
We purchased a transmission in October for our boy's car. It arrived, but when our mechanic went to install it, the transmission was faulty! We called for two weeks to get Southwest Transmissions to pick this thing up; they refused our calls until finally they gave in and had it picked up. Now it's been nearly another month, and we've not received our money back - $600! We're outraged by how this company does business, and plan to seek every legal remedy possible if our money isn't returned to us. We will then seek pain, suffering, unnecessary mechanic fees and whatever else we feel is rightfully owed to us. Do NOT purchase your transmissions from this St. Louis, MO company.
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Loss:
$600

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