South Seas Spas Reviews
South Seas Spas Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
South Seas Spas has a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied.
Positive Feedback
Purchase of a new hot tub at a home show and initial installation were completed as expected.
Negative Feedback / Risk Areas
- South Seas Spas reviews report repeated error codes and prolonged unresolved technical issues.
- Customer complaints focus on warranty problems, a service call fee policy, and rude service department interactions.
Key Takeaways for Future Customers
- Expect potential warranty and service department delays and document every service request.
- Confirm service call fee terms before purchase and weigh reviews when considering a South Seas Spas membership or auto-ship offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
South Seas Spas has a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied.
Positive Feedback
Purchase of a new hot tub at a home show and initial installation were completed as expected.
Negative Feedback / Risk Areas
- South Seas Spas reviews report repeated error codes and prolonged unresolved technical issues.
- Customer complaints focus on warranty problems, a service call fee policy, and rude service department interactions.
Key Takeaways for Future Customers
- Expect potential warranty and service department delays and document every service request.
- Confirm service call fee terms before purchase and weigh reviews when considering a South Seas Spas membership or auto-ship offers.
WARRANTY? WHAT WARRANTY? SERVICE DEPT. THE WORST
- - Error codes appeared after installation.
- - We called 3 times a month for 4 months and codes persisted.
- - Service fee applies if the owner fixes it and staff were rude.
Never received any communication from this company. It is clear that they sell you a very expensive product and do NOTHING TO COVER THE WARRANTY.
The parent company is in Las Vegas. No communication from them either.
Buyer beware. The sales staff will tell you Anything to get you to buy their product but they never backup anythingSouth Sea Spa warranty is handled in Phoenix, AZ.
Bought our NEW HOT TUB at a home show. About 4-5 month's after having it installed we started to have error codes.
For the next 4 months we called about 3 times a month.
We did EVERYTHING we were told to do, but we KEPT getting the same error codes. We were told "IF WE COME OUT TO SERVICE THE TUB AND THE PROBLEM WAS SOMETHING THE HOT TUB OWNER COULD HAVE FIXED YOU WILL BE CHARGED A SERVICE CALL FEE.
What kind of warranty and customer service is that?
Extremely rude staff and disrespectful.
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