Unclaimed
South of the River Carpet Cleaning
Satisfaction analysis
246
CLAIMED LOSSES
3
TOTAL REVIEWS
South of the River Carpet Cleaning Overview
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South of The River Carpet Cleaning Minnesota - Groupon Scam + Poor Job Cleaning!
We paid for the highest Groupon ($85, which had a $200 value) but we ended up spending nearly $200 more. If I do the math, that should be a $400 value, right? Wrong. They only cleaned our main living area, one spare bedroom, stairs (which he said the voucher didn't cover BUT the response from the owner on the Groupon QA board said otherwise... Speaking of which Bruno was the one at our house, is that the owner?), the main hallway and the master bedroom. These don't total up to the 10 area total which I had purchased because we do have a few more carpeted rooms in our home. These areas didn't end up getting cleaned because they looked at them and said there was "no need" and that in their opinion, they "would not touch them" - well I inspected after the fact (trying to understand this recommendation) I'm sure at least one of the rooms should have been cleaned. I find it disappointing that professionals would advise otherwise. So anyways, we didn't eat up the full value of the Groupon (area wise) but I still ended up paying $200 more. I do understand some of the extra charges (things that I OK'd that were clearly not included!) but when I do the math, the total value was absolutely not $400 (I've received quotes from "big name" vendors for far less but went with South of the River because I wanted to support a smaller, local company). The REAL issue I have and the reason why I would not recommend or use them again is the fact that they didn't do a complete job! The few rooms they did clean were not completely done. Per the instruction, we moved everything small in all rooms and even had the cleaners come the day before to make sure all areas were vacuumed deeply ready for carpet cleaning. The only items left were larger pieces (completely movable by two people). But, after they left, I realized they didn't move any of the furniture ONE inch (which again, they clearly mentioned was included as part of this deal). In our master bedroom, they literally cleaned the small area of carpet around our bed and dresser (I rearrange a lot - ALL areas could have benefited from being cleaned!). I didn't think I needed to walk through and check everything before they left, but I should have if I wanted the job done right. I do want to say the crew did a great job in the living room, but for the rest of the house, I mean seriously, you really think we wouldn't notice you didn't move anything, not even our bed? You just cleaned around – I could have done that! Homeowners that hire carpet cleaners go out of their way to have this service done (stay home from work, make sure the kids and pets are out, etc) and it's really disappointing to have the completed job be lackluster, half-complete and over budget.
ID
Location
Muscatine, Iowa
SCAMMED and Took Advantage!!
This business is a complete scam!!!!! Do not use this company. If you purchased a groupon like my family did get your money back from groupon before they even come to clean your carpet. He walked through my home with his shoes on when the stairs did not even need to be cleaned. We purchased 6 rooms to be cleaned and we have a bigger living room so we new that would be 2 rooms then the master bedroom and the child's room. None of the large furniture was moved in any of the rooms not even the couches that sit in the middle of the living room. The carpets were so wet I could not even look at the carpets before they left. Not to mention he blew a fuse in my kitchen and i had no lights in my kitchen till my husband got home at 8pm. Nothing was mentioned to me about the blown fuse which they had to know because there was the smell of smoke in my home. They chose to dump the dirty water from their archaic machine into my large soakng tub where my infants bathtub sat which was soaked with dirty water and sand. REALLY? There were stains of course and the first thing he does is starts spraying the spots without communicating that would cost 30$. Then he charged 60$ for sanitizer(isn't that part of cleaning carpets- sanitizing). Then Bruno did not communicate with me that the stairs were not part of the 6 rooms and charged 10$ a stair when the carpet was replaced 1 year ago so in reality did not need any cleaning. He mentioned scotch guard and that it is good when u have children and he took that as me wanting it done to my carpets. Which was 100$. I should have asked more questions but i did not know that when you use a groupon that u already pay for that(since my husband dealt with groupon) so i thought the 70$ was included in that total. What did the 70$ actually pay for? They could not give me a straight answer for that when I spoke with the company the next day.I ended up writing a check for 246$ and by the time my husband called to ask how it all went bout 15 mins later I told him about the check and he immediately put a stop payment on the check because 70$ should have been the total. Thought we caught it in time but found out the next day he cashed the check within 5 mins of leaving our home because our bank is so close. Can you say scam. I should have wrote the check to SOR. It is so sad that you can't trust anyone in this world anymore. Let me warn you they are not MN nice. This is really getting to me so i'm going to try my hardest to get some money back. zerorez is the way to go even though they sound expensive there are no surprises.
7 comments
ID
Location
Minneapolis, Minnesota
Loss
$246
South of the River Carpet Cleaning Lakeville Minnesota
Bruno from South of the River Carpet Cleaning told me that the price of my carpet cleaning would be $175 and then when the service was completed it was $425! WTF!!!! And then the carpet had spots that came back after 4 days of drying and the carpet was matted like it was a burber carpet and it was a ***!! Bruno was very unproffesional. He barked like a drill sergeant, he used my bathroom without asking and he dumped the water in my front yard!! I would never have this ignorant man come to my house for any reason!!
14 comments
ID
Location
Chicago, Illinois
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South of the River Carpet Cleaning
I had my carpets cleaned or shall I say half-cleaned on 5/3 using an Entertainment Coupon. I sensed trouble when they immediately tried to sell me spot pre-treatment and deodorizer.
Mind you, the first thing he said upon entering my front door was that my house smelled great! They also try to tell me it would cost me $10 per stair, then he went down to $8 and told me that the industry standard was $15. I've never paid that much before and won't. Usually I get the stairs cleaned as the same price as a room.
Anyway, I said forget the stairs. He decided to pre-treat them anyway and attempted to tell me if he doesn't clean the stairs now, they will turn black from all the foot traffic and chemicals. I said thanks, but no thanks. He could tell I was getting increasingly upset with the double talk and ended up cleaning them for no charge.
Really? And by the way, they said the reason the cost was so high for stairs is because they are difficult to clean. I watched him. It took him less then ten minutes to complete.
Overall it was a horrible experience. I plan to file a complaint with BBB today. I also suspect they took a bag from my counter in the kitchen. It's only my son and I in the house and no one else was here between the time I had the bag on the counter and it coming up missing.
(It was the very next day.) So annoyed with their poor customer service.
The carpet is cleaner, but certainly not a clean as it should have been. I now have to have someone else come back to clean my carpet.
I just had the EXACT same thing happen to me today when I used my Groupon for a carpet cleaning. I would NEVER use this cleaning service again. They added on a bunch of extra costs, were here for literally less than 15 minutes, tracked all over the house in their shoes, dumped water on our front lawn, made me keep calling back - about 5 times in total - when I was trying to schedule my appointment...I could go on and on...
Hello, sorry about your horrible experience. I would use the internet and file a free complaint with the BBB.
I called to find out about the special they offered and he said he would just honor the price--they must pay something towards online coupon to company so it worked out better for them.
They never even showed up the last night to clean and noone answered their phone. Thank God after reading reviews. I'll pay a little more for a good job and honest service thanks
We paid for the highest Groupon ($85, which had a $200 value) but we ended up spending nearly $200 more. If I do the math, that should be a $400 value, right?
Wrong. They only cleaned our main living area, one spare bedroom, stairs (which he said the voucher didn't cover BUT the response from the owner on the Groupon QA board said otherwise...), the main hallway and the master bedroom. These don't total up to the 10 area total which I had purchased because we do have a few more carpeted rooms in our home. These areas didn't end up getting cleaned because they looked at them and said there was "no need" and that in their opinion, they "would not touch them" - well I inspected after the fact (trying to understand this recommendation) I’m sure at least one of the rooms should have been cleaned.
I find it disappointing that professionals would advise otherwise.
So anyways, we didn't eat up the full value of the Groupon (area wise) but I still ended up paying $200 more. I do understand some of the extra charges (things that I OK'd that were clearly not included!) but when I do the math, the total value was absolutely not $400 (I've received quotes from "big name" vendors for far less but went with South of the River because I wanted to support a smaller, local company). I understand it's probably my fault I didn't push back more on the costs/price, so I'll accept that, but the REAL issue I have and the reason why I would not recommend or use them again is the fact that they didn't do a complete job!
The few rooms they did clean were not completely done. Per the instruction, we moved everything small in all rooms and even had the cleaners come the day before to make sure all areas were vacuumed deeply ready for carpet cleaning. The only items left were larger pieces (completely movable by two people). But, after they left, I realized they didn't move any of the furniture ONE inch (which again, they clearly mentioned was included as part of this deal).
In our master bedroom, they literally cleaned the small area of carpet around our bed and dresser (I rearrange a lot - ALL areas could have benefited from being cleaned!). I didn't think I needed to walk through and check everything before they left, but I should have if I wanted the job done right. I do want to say the crew did a great job in the living room, but for the rest of the house, I mean seriously, you really think we wouldn't notice you didn't move anything, not even our bed?
You just cleaned around – I could have done that!
Homeowners that hire carpet cleaners go out of their way to have this service done (stay home from work, make sure the kids and pets are out, etc) and it’s really disappointing to have the completed job be lackluster, half-complete and over budget.
Your story is exactly the same as what happened to my husband and I. We are expecting our first baby in a few weeks so we wanted to get our carpets cleaned.
Saw a good deal on Groupon and went for it ... VERY disappointed by this company.
Now only are our carpets not clean ... we spent $216 more after our $85 Groupon.
Why do we allow people to bash a company while hiding their own identity? Sounds like she got a *** deal, but to recommend zerorez smacks of an underhanded move by a competitor.