New Reviewer

Worst Service Experience

Today I had the worst service experience of my life. I would definitely recommend taking your car to a different dealership. I took the car there for what I was told would be a quick drop off to receive a complimentary vehicle. Nearly two hours later, I never got the complimentary vehicle and had to take an uber only to be late for an important work meeting. Now I'm stuck, not sure when I'm getting the car back. I will have to uber back to the dealership just to get it. A complete waste of time and money when I should have received a courtesy vehicle. Staff was incredibly rude and desrespectful, pushing me to go to other areas to find out when I would get a complimentary vehicle. Never got an answer and had to rush out in an uber.
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ID
#1373021 Review #1373021 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$20
New Reviewer

Bad experience!

I called them to ask how much is lease payment on specific car, i told upfront that i've been pre approved with different bmw dealership (to show i'm real buyer), but after i received approval they said that car has been taken by loaner department. So, i spoke to guy named August and ask to check specific car to make sure they have it, since i didn't want to waste anybody time, guy gave me quote on lease payments and said car is available. I asked him few times about it, since i has to reschedule some appointments and i was 1.5 drive away, he said ok to me. I took uber to get there, 20 mins before arrival i called him and he said that he's leaving and some other sales person will help me. Ones i arrived i've been told they don't have that car, since one of the managers took it. They offer me other options of course and i didn't like, i was pissed with that situation at that point. After that they told me car i wanted has 2500 miles on it, but quote i was provided over the phone/email said it's 10 miles only, they made mistake and when i asked if they can give car for less monthly payments since it's used they only offer $15 discount and explained it's not used because it's wasn't titled and manager drives car (who cares if it was titled or not, it has 2500 miles on it!) When i was in discussion with sales manager Juan Soto (who was there for 18 years as he said) he mentioned that it was mistake and there is nothing they can do. I canceled appointments with other people, spent few hours on phone/email with salesperson, spent $100 on uber and there is nothing you can do? As i said in person to him, his not the owner of the dealership, he doesn't care and that's why nothing he can do. Owners/General manager of that dealership, you have 92 reviews on yelp and average score is 2.5 starts, which way are you guys looking? I understand you've been in business for sometime and you have clientele, but instead of losing clients you can earn more business just with simple good customer service!
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ID
#1047706 Review #1047706 is a subjective opinion of poster.
Location
Miami, Florida
Reason of review
Not as described/ advertised
New Reviewer

Dreadful and regrettable experience.

I have never written a negative review before, for anything, but I am compelled to warn anyone planning on using South Motors BMW. Terrible place. Very friendly to get you in a car, but poor customer service when you are having problem with your car. I just bought an BMW XDRIVE35i looks very nice but not good at all. Have problems with it since day one. It is unstable when turning left or right even at low speed, loud noise when rolling windows up or down and many others small problems( but important for plesant driving). I was mistreated by sales staff as well as management. I expected management to care about whether or not I would leave a happy customer or an angry customer... and they do not! The staff would not admit their mistake I will never do business with South Motors BMW again and I would recommend that you don't either. There are other dealerships in town. Just because they feel that they have a geographic monopoly does not give them the right to abandon all customer service. The lack of care for the customer is shameful.
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ID
#994380 Review #994380 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Quality of card
  • Poor customer service
  • Quality of car
Reason of review
Bad quality
Preferred solution
Exchange to another model witrhout losing my downpayment.
New Reviewer