Sara K Qim

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Concerns on Recent Tour

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I would first like to apologize to everyone at South Bend Chocolate Factory as I do not want this to come off as an attack towards anyone in particular but feel compelled to write to you about what we witnessed on our recent visit to your facility. My name is Sara Krachinski, and I am a Special Education teacher at Michigan City High School. On 2/09/2023, myself and another teacher, took a group of 25 students to the South Bend Chocolate Factory for a tour. Upon arrival, we were asked to wait a few minutes for our tour guide to prepare for our group, which was fine, but a few minutes turned into approximately 15. This can be difficult with our students as they are special needs, some with physical limitations and others with attention problems. Before entering the factory portion of the facility, we were asked only to put on hair nets. We were surprised, and honestly a little shocked to see all the sample chocolates in boxes that were uncovered and exposed to anyone who was in the room. We witnessed coughing and sneezing from people with no masks on and workers with hair nets half on and half off. The machines were extremely dirty with dust and other particles caked in the sides of the assembly line. The man running the line for the turtles was touching all the caramels and had one glove on and one glove off. His hair net was not properly on either. We do have pictures. As our tour continued to the next room our tour guide offered a chocolate-covered peanut to our group. After everyone eating one, our guide informed us that the pretzels and nuts were made on the same line. Cross-contamination would have been nice to know before we ate the peanuts. I had two people on the trip who have celiac disease and cannot have any gluten. I then asked the tour guide to please let us know before offering our group anything else due to serious gluten allergies. The lady apologized but then offered my gluten allergy ladies a chocolate-covered pretzel. I do not think she understood what I was saying and as a tour guide, I feel it is important to understand all allergies and not just nut allergies. As our tour was coming to the end our kids got to make a chocolate-dipped spoon. While the kids were in line I was shopping in the area. I went to buy my kids cookies and found a maggot crawling inside the package. I immediately showed our tour guide and she tossed the entire basket of cookies. As we continued to wait and look at the candy in the showcase there was a dead bug on top of the solid chocolate. Unfortunately, this turned me, along with my crew, off from buying anything. We were disgusted at what we saw during our trip and before I gave a bad review on Google I wanted to reach out.
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  • Friendly staff
  • Dirty

Preferred solution: Full refund

map-marker South Bend, Indiana

South Bend Chocolate/Memorial Hospital

some of us got together and decided to post this an hope that it will open some eyes we are not telling who we are we work at the hospital but we frequent the cafe love it real good food an depending on when you go you have nice staff well we have had a problem with two staff members one is Nick who is a loud mouth drunk you can smell the liquor on his breath and the other is Jenny who i guess is his boss ( how sad) he curses out the female staff to a point to werer the customers can here him and is rude to the customers then we complained to the Chocolate cafe on Sample i went back down and sat in there to see what would happen the head person came in and took him out side he came back in bragging about getting a raise and not getting into trouble for being drunk an said he can be late as much as he can stated some B*&*5 tried to get me fired which was me i wanted to slap his ears together so im putting my complaint on here to see if anybody will notice that things like this should not go on people like him should not think that the world revovles around him and what type of manager do they have she seems a little whimpy how can the owners and memorial hospital allow such a travisty to go on like i said i have seen it several times but this past week was the worst and it is said we really do love our chocolate but we will go to the competition from now on
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I do not know what days you go but i eat there every day and nick is a perfect gentleman


From what i have seen ty seems to be a sore loser who cant make it to work. Having a disconnected mother does not help her. She needs to live with her short commings and move on.


he brags about how he can do whatever he wants and not get into trouble makes me wonder does the owner really know whats going on i have complained to the Health Department about them and to Osha here at Memorial thats just sad she firing the good workers and keeping a drunk


not the only person who has to wonder who is in charge in that place cursing people yelling the manager just standing around doing nothing about it and yes he does be drunk have complained to my floor director about it i over herd the ladies in the auxilery talking about him and the manager something really needs to be done

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baebegirl H
map-marker South Bend, Indiana

Sad how staff can run your store Chocolate Cafe In Memorial Hospital

I visit the South Bend Chocolate Cafe in Memorial Hospital and have noticed alot of things one of the employes named Nick is always drunk and cursing the girl employees out i heard them saying your always late and Jenny does nothing im assuming Jenny must be the manager I sit in there just so i can hear the things that they are saying the quality of service is poor they have another female that just stands around an eats and she stated to one of the young girls i dont make sandwiches im here just to eat and work the cash register i over herd them talking about another employee some one named Tee i didnt see her but they were saying Jenny is doing here so wrong i guess this young lady was sick and had something that she caught at the there and Jenny the manager is upset about it they were saying that she lets this Nick come in two hours late with a hang over and laughs about it and he says yeah he is her "pet" and nothing. She is not going to do nothing to her but yet she wont let Tee come back to work she punishing her all this was said over two days but i have been in there alot an the same type of cursing and complaining about Jenny and how she runs the place is going on sometimes its so loud that goes out into the sitting area something should be done its wrong for them to be acting like that and im pissed off about the way they treat there customers but what can you expect out of a place that has no authority or the person in charge is playing favoritism and not letting a employees run the store if i had a drunk working for me he wouldnt be there long and from what i here them saying he does this on a daily bases but yet the one they call Tee cant be sick? so you tell me whats right oh and i believe the girl Whit or Whatley or something like that said it is because Tee is black so you tell me i have to wonder does the owner know whats going on in this place Jenny sounds like a very sad person who really doent know how to handle her staff and she is playin favortism i wont be eating there anymore and i told all my staff not to eat there either
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1 comment

this is the third one of these i have read about this place something needs to done he is rude and Jenny the manager is not doing her job

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