SoundLogic XT
SoundLogic XT Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SoundLogic XT has 1.6 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sound and app, Designer clarity, Price.
Cons: Impossible customer service, Battery explodes, Customer service.Recent recommendations regarding this business are as follows: "O", "Don't buy this product", "DON'T BY THIS JUNK!", "Do not buy!", "NO unless speaker pairing can be turned down".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SoundLogic XT has 1.6 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sound and app, Designer clarity, Price.
Cons: Impossible customer service, Battery explodes, Customer service.Recent recommendations regarding this business are as follows: "O", "Don't buy this product", "DON'T BY THIS JUNK!", "Do not buy!", "NO unless speaker pairing can be turned down".
Most users want SoundLogic XT to offer a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Yuma, Arizona
Not recommended.
The neighbors get to hear when the speaker is turned on and pairing. You can not control the sound with your phone, you have to turn up and down from the machine or have the stupid little remote.
Can't test it out really well because I cannot control it without sitting on top of it. And where is this kickstand? There is an extendable handle that doesn't do any kick standing. It has got wheels big whoop, it doesn't weigh enough to warrant needing wheels.
The instructions are redundant. I want to know how to shut that voice off when it pairs and when you turn it on. I do NOT want to hear that and will be taking it back because it doesn't have this feature and that's a dealbreaker for me. Also, the charging cord doesn't work.
Or it doesn't work properly. There needs to be a light to tell you it's charging, then when it is charged it should turn green or indicate somehow it is fully charged. Instead, there is a battery when you turn it on. Not sure if that battery means it's low or its full, but it does not specify in the instructions.
The instructions say the light will turn off. Which is not a good indicator. Because the light off just tells me it's not connected to power/ not charging. And the instructions say to turn off the blinking lights, select the Light.
Option. There is no Light option. There is an LED. Which is what they meant to say, I guess.
Being literal is too hard for this company. Which is completely apparent with the NAME of the product. There is no kickstand.
Whoever named this product and created it needs to go back to the drawing board and do better. This is garbage.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
My headphones exploded
My open ear head set exploded as soon as I removed it from my neck I could have been severely burned what garbage I paid 20 bucks for an almost huge hospital bill.
- Designer clarity
- Battery explodes
Preferred solution: Full refund
User's recommendation: O
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Faulty product
No sound in one side of headset right out of the box
Preferred solution: new properly working headset
User's recommendation: Don't buy this product
Customer service is "3rd" WORLD!
I purchased a SoundLogicXT and as it had a constant annoying hum I found the number to call to ask how I could eliminate. The number that I called was; 630-333-****.
When someone answered he asked if I could give him the model # on the box. I explained that I no longer had the box.
He told me that he was going to put me on hold. Less than 1 minute later the phone went dead!
I called the number again and after 8.37 minutes, the line went dead.
Talk about "customer service!"
As with everything else that is going on now with the virus and being almost 70 years old, I will throw this garbage out.
- Impossible customer service
- Customer service
- Terrible quality
Preferred solution: Let the company propose a solution
User's recommendation: DON'T BY THIS JUNK!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Texas
Not working
both speakers connect but only one plays in the stereo mode
Preferred solution: to work as advertised
Micro Cord on Fire
When I used their micro charger to charge my headphones, I noticed a plastic burning smell. I then touched the cord and noticed it was starting on fire! This could've burned my house down!
- Price
Preferred solution: Full refund
User's recommendation: Do not buy!
Charlotte, North Carolina
When speaker pairs it says pairing so loud.
Speaker When i pair speaker. It says pairing.
It is many times to loud. If anyone is in any room they can hear it.
Can not use very often for that problem!
Thanks for any help1
Preferred solution: Turn pairing statement down or off!
User's recommendation: NO unless speaker pairing can be turned down
Englishtown, New Jersey
Dont Buy
Says 3-5 charge time. Been charging for 12 hours and it still wont turn on
Headphone damage
This headphone damage and no voice clear
- Sound and app
- Impossible customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pune, Maharashtra
right side ear plug not working
right side ear plug not working. how i dont know but rightside ear plud suddenly stop working.
New Port Richey, Florida
Buddy speaker will not play Amazon music
Worked for months then stopped playing music. Amazon account okay and music plays on my Amazon Dot. Able to get weather and news no problem but music will not play from Buddy speaker.
- Sound and app
- Impossible customer service
Preferred solution: Let the company propose a solution
Carlos, Minnesota
Resolved: Alexa buddy speaker
Midwest Trading Group, Inc Customer Service Department 1400 Centre Circle - Downers Grove, IL 60515 Toll Free: 866-815-**** I called Amazon and talked to a customer service representative. She gave me a phone number to call which I listed above.
I got to talk to a very nice gentleman who assisted me the best he could. Soundlogic company doesn't list a way to rest the buddy speaker.
In fact they claim there isn't a way to rest it, but in fact I found a way myself when talking to the gentleman on the phone! The gentleman on the phone isn't the problem, and Midwest Trading Group isn't the problem either, they just sell the stuff and trouble shoot for Soundlogic.
I bought a soundlogic xt wifi buddy speaker from the store. I'm looking through the instructions to see how I can reset it, it doesn't tell u how to reset it!
Seriously?!! Plus...theres no phone number to call...again SERIOUSLY?!!! So i google it and every customer service number I find is not in service...U HAVE GOT TO BE KIDDING ME!!!
So this piece of crap is a paper weight now cuz I cant reset/change the wifi passord on it? Anyone know how to reset this thing???
Soundlogic earmuff headphones suck
i recently purchased 2 soundlogic headphones ,,,
the same nite we had them they broke
when we tried to plug in our earphones the place we
plugged our device into went inside and we could not even find the hole for plug in.
my little girls really were excited about having pink fuzzy earphones ...and were very upset that they did not work.
i feel that these should be replaced as i paid about 20.00 of my hard earned money.
if not replaced or refunded this company does not stand behind their products and i will not be purchasing their products in the future.. thank you in advance for your expected response
EMHO-12/0403
EARMUFF EARPHONES
SKU 219****
Preferred solution: Deliver product or service ordered
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So if someone found a factory reset why isn't it posted? The phone # is for Amazon Alexa not soundlogic.
No I called Amazon to get the phone number to Midwest Trading Group. When I called Midwest Trading Group I talked to a guy who told me there is a way to reset the speaker but not to reset the wifi...when in fact there is.
Soundlogic just doesn't have it listed in their manual for consumers cuz it's probably not meant to be reset.
I just got lucky that day when I was on the phone with the Midwest Trading Group customer service guy. Try calling the number I posted.