Sound Asleep Products Reviews
Sound Asleep Products Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sound Asleep Products has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent feedback cites product quality decline, leaks, and strong negative sentiment toward support staff.
Key Takeaways for Future Customers
- Check Sound Asleep Products reviews before buying and note the stated one-year warranty when considering long-term use.
- Expect mixed outcomes on product longevity and evaluate return or replacement options before purchase.
Negative Feedback / Risk Areas
- Repeated customer complaints focus on rude customer service interactions and unresolved support escalations.
- Reports describe declining material quality, frequent leaks, and dissatisfaction with product durability.
Positive Feedback
One reviewer reported a free replacement and praised a responsive resolution that reflected well on the company.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sound Asleep Products has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent feedback cites product quality decline, leaks, and strong negative sentiment toward support staff.
Key Takeaways for Future Customers
- Check Sound Asleep Products reviews before buying and note the stated one-year warranty when considering long-term use.
- Expect mixed outcomes on product longevity and evaluate return or replacement options before purchase.
Negative Feedback / Risk Areas
- Repeated customer complaints focus on rude customer service interactions and unresolved support escalations.
- Reports describe declining material quality, frequent leaks, and dissatisfaction with product durability.
Positive Feedback
One reviewer reported a free replacement and praised a responsive resolution that reflected well on the company.
Disgusting and Disturbingly Crude Customer Support
- - Casey was disrespectful, dishonest and unprofessional, and she hung up.
- - I want to speak with the highest level of management and will not purchase again.
I would like to speak with the highest level of management in regards to how despicable your so called customer support agent named Casey is. I have never in my life been treated with such disrespect and handled with the high level of disregard by this woman.
She was dishonest. She hung up on me. She refused me fair treatment. She was judgemental and unprofessional and I don't want an email reply back with a simple apology, I want to speak with someone and I don't care to speak with her manager Ilias because I was refused when asked to speak with him.
I am beyond pissed off that a company would have someone like this woman as the only person customers can talk to.
She is an ill and vile representation of what customer service should reflect. I will NEVER purchase another product from this company because of her!!!
Preferred solution: An direct conversation with someone other than Casey or her manager Elias and the termination of Casey.
User's recommendation: Don't buy anything from this company until they fire Casey!
Minneapolis, Minnesota
Not the same product
- - This mattress was top quality.
- - Materials and mechanisms are now cheap, reducing comfort and air retention.
- - Now is a total waste of money.
This mattress was top quality. Both the material in the mattress itself and the working mechanisms have been changed to a cheap quality. Both comfort and ability to hold air have been radically compromised in this brand.
Now is a total waste of money!
User's recommendation: I see they’ve added an additional product line for double the price.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwin Air Mattress purchased in August of 2017 and used three times for guests at the time. Now just over three years later tried to use it and it must have at least two leaks.
- - Stored in its carrying case since 2017; by Dec 2020 it has two leaks.
- - One leak was fixed, but it still leaks; it is useless after only three uses.
They have not tried to contact me at all. No contact for consideration ofwhat they claim on their product card included with the mattress.
One side asks for a review of their product to Amazon...while on the other side in large letters is "SoundAsleep Products 100% Guarantee"!This certainly doesn't ring true with my experience with how they backtheir product at all.
All I have asked them to do, is do what they sayyou get when you purchase their product. The product was flawed.If you do what you put in print, then back it up!
It has been stored in it's carrying case since the 2017 use, but now in December 2020 must
have a least 2 leaks. I think I fixed 1 leak, but it is still leaking, and I can't find a second leak.
Really dissatisfied with this product.
It was stored in it's carrying case in a closet inside the house. It now is useless after being used only 3 times.
Preferred solution: Let the company propose a solution
User's recommendation: I always look at reviews prior to purchase, but sometimes you get a bad product. I know the warranty is only for a year, so I will search for a different companies product.
Miami, Florida
SoundAsleep air mattress free replacement
- - SoundAsleep replaced my bed with a slow leak even though it was way out of warranty, and their customer service stands behind their product.
SoundAsleep replaced my bed which had a slow leak. They didn’t have to, it was way out of warranty.
While researching new ones, I called to ask how I might try to make the repair myself. It seems like there’s twenty vendors of inflatable beds now, which, to be honest, are just rectangular balloons.
But these guys gave me a new one! Customer service like this differentiates them as a company that stands behind its product.
Companies Similar to Sound Asleep Products
Aero Bed
“I was asked to supply date of mfg and item name Not on bed Told it was on box or bag tag . Stupid...“
Beautyrest
“I purchased a black series 3 yesterday for a total of 4,100.00, not including tax. I looked for a...“
Lucid Mattress
“The mattresses were delivered to the wrong location and it did not have a shipping address location on...“
DreamCloud
“Hello, we bought our dream cloud just a few months ago. I've been trying to sleep on that hard mattress...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation