Not the same product

2.5
This mattress was top quality. Both the material in the mattress itself and the working mechanisms have been changed to a cheap quality. Both comfort and ability to hold air have been radically compromised in this brand. Now is a total waste of money!

User's recommendation: I see they’ve added an additional product line for double the price.

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#2712996 Review #2712996 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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Verified Reviewer New Reviewer

Twin Air Mattress purchased in August of 2017 and used three times for guests at the time. Now just over three years later tried to use it and it must have at least two leaks.

1.0
Update by user Jan 31, 2021

They have not tried to contact me at all. No contact for consideration ofwhat they claim on their product card included with the mattress.

One side asks for a review of their product to Amazon...while on the other side in large letters is "SoundAsleep Products 100% Guarantee"!This certainly doesn't ring true with my experience with how they backtheir product at all.

All I have asked them to do, is do what they sayyou get when you purchase their product. The product was flawed.If you do what you put in print, then back it up!

Original review posted by user Dec 31, 2020
It has been stored in it's carrying case since the 2017 use, but now in December 2020 must have a least 2 leaks. I think I fixed 1 leak, but it is still leaking, and I can't find a second leak. Really dissatisfied with this product. It was stored in it's carrying case in a closet inside the house. It now is useless after being used only 3 times.

User's recommendation: I always look at reviews prior to purchase, but sometimes you get a bad product. I know the warranty is only for a year, so I will search for a different companies product.

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#2360772 Review #2360772 is a subjective opinion of poster.
Loss
$95
Preferred solution
Let the company propose a solution

SoundAsleep air mattress free replacement

4.7
SoundAsleep replaced my bed which had a slow leak. They didn’t have to, it was way out of warranty. While researching new ones, I called to ask how I might try to make the repair myself. It seems like there’s twenty vendors of inflatable beds now, which, to be honest, are just rectangular balloons. But these guys gave me a new one! Customer service like this differentiates them as a company that stands behind its product.
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#1626081 Review #1626081 is a subjective opinion of poster.
Location
Miami, Florida
Reason of review
Honest return, exchange or cancellation policy

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