Ordered a board, had no shipping info. Called to find out when would be shipped, said is being "custom made". Weeks later, still no board. Called numerous times...no answer...and was unable to leave voicemail a few times. Finally texted and threatened to contact paypal...finally picked up. After, finally answering and said should have been shipped, and will call me back with in the half hour...still waiting and will be cancelling order. Seem to have a few sites out there... souldboards.com streetboards.com flextdecks.com and discount longboards.com so be aware! Do not order from them!
I ordered a long board from this company for my son for his birthday. Ordered it on 12/22/11. They immediately took the money out of my account. After hearing nothing for a week, I e-mailed asking status of my order. No response. I then called. "Dave" said they did not have the one I ordered and offered to give me a different board. I said I wanted the one we ordered. My son could have gotten a different board here locally. They advertised the one he wanted and that's what I want. He said to give him a couple days to find it. Never heard from him. Called again, he said he couldn't find it and gave up. I requested a refund. He said to "put it in writing." I said "no, you took the money out of my account, please put it back." He hung up on me. Wouldn't answer when I called back. Had to use 3 different phones, he kept hanging up. I e-mailed a request to refund my money, and faxed a request. No response, and no refund. This guy is rude, and in my opinion a scammer. No customer service, no standing behind the products they advertise, and did not refund my $190.00. DO NOT DO BUSINESS WITH THIS COMPANY!
Washington, District Of Columbia
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