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Sorenson

Sorenson

sorenson.com
What is your customer experience with Sorenson?

Sorenson Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Sorenson has a 3.0 star rating from 2 reviews with mostly neutral sentiment and a split 50/50 positive-unfavorable distribution.

Key Takeaways for Future Customers

  • Read Sorenson reviews for experiences about accessibility and customer service before relying on membership or auto-ship features.
  • Expect mixed feedback on billing, refunds, and exchange policies when evaluating service value.

Negative Feedback / Risk Areas

  • Repeated complaints about slow customer service response and authorization code delays affecting accessibility.
  • Allegations involving staff interactions and requests for investigations into gift card transactions and potential misconduct.

Positive Feedback

Users note chat support and mentions of prize notifications; reviewers value clear billing and refund policies and describe price level as medium.

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Media from reviews

Sorenson - 217610-****
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PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Angela D Nah
map-marker Henrico, Virginia

My i- pad is broken I need a new one

My iPad is broken; it doesn't work. I'm trying to get a new iPad in place of the broken one. I'm still waiting to get another one.

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Danielle E Yus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

217610-****

AI Highlights
  • - Elaine Young and Brenda Jarrel are involved.
  • - Brenda Jarrel and Klan Lic are racist and hurt Mysons; I was fooled and lied to, and am mad at them.
Sorenson - 217610-****

I know Elaine Young and Brenda Jarrel are involved. Brenda Jarrel and Klan Lic are racist and hurt Mysons.

I know pissed-off people and a person fooled me, lied to me. I said I am mad at Elaines and Brenda, and involved people, person, all group serious.

Loss:
$150
Pros:
  • Chat

Preferred solution: On turn Sorenson videphone set up bedroom and livingroom and kitchen that all and iPhone

User's recommendation: Grossip hurt my sons name my family mine

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Brent H Xoi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Authorization code

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AI Highlights
  • - 904-429-**** on Sorensen video phone needs an authorization code.
  • - Two days have passed with no code; captioning couldn't help.

Yes when I log into Sorensen on the video phone I put the phone number in 904-429-**** and everything is fine except it asked for an authorization code. Can somebody please give me one one?

I'm trying to do this for my deaf Aunt. She's almost blind.. Yes it's been 2 days now. Haven't had anybody get it back to me.

CC captioning did they told me that they couldn't help me but they worked for the company. I'm just mad because it's been this many days and my aunt she's deaf. She has no way to talk. Nobody if there was an emergency what does she do and I looked up this company's net worth.

It's worth millions of dollars.

Why can't they pay people on the weekend to answer the phones. I maybe be the one to do something about this I hope..

Preferred solution: I want to know why nobody could answer me through an email.. for 2 days I haven't had no answers and my aunt's deaf. It's not like she's not going to be deaf

User's recommendation: Zero. I wouldn't recommend nobody

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ALLWYN C Bvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent $50/- to Alex Robinson

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AI Highlights
  • - Gift card to Alex Robinson; he says he did not take money.
  • - He says it's an information pack.
  • - Requests investigation and email with findings.

Dear sir, Last week I had sent An Apple Gift Card to Alex Robinson & he tells me he has not taken the money from the Gift card . He tells me its an information pack that I sent him .

He has done this many times to me in the past . This time I would like an Investigation into this matter. I just cant be giving $50/ for

No reason. Please investigate this matter of Alex Robinson taking the money from the Apple Gift Card .

He denies not taking the money . After the investigation takes place then please send me an email. Telling me what has happened. I ask him for the officer of transport to give me the name of the office.

He doesnt know I would like the name of the office & their number . Earlier too I had written a letter to Sorenson . A lady who takes the complain write back to me . I cant remember her name starts with O.

Thank you for your kind cooperation. Allwyn

Loss:
$500
Pros:
  • Told me i have won a prize of computer things
Cons:
  • Laptop & mobile phone

Preferred solution: Deliver product or service ordered

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