Sorenson VRS
Sorenson VRS Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 5 customer reviews, with 80% unfavorable feedback; consumers are mostly dissatisfied. Sorenson VRS reviews note quick answer times but recurring reports of lousy, unprofessional interpreters, billing concerns, reliability issues, and high price levels.
Positive Feedback
Some calls are answered quickly and a few interpreters are highly skilled, showing moments of reliable customer service.
Negative Feedback / Risk Areas
- Frequent Sorenson VRS customer complaints about rude or unprofessional interpreters disrupting calls.
- Billing and reliability issues cited, with customers unable to reach support on weekends or for authorization codes.
- High price level noted by multiple reviewers.
Key Takeaways for Future Customers
- Expect fast answer times but verify interpreter quality on each call and report problems promptly.
- Be prepared for potential billing or access delays and limited weekend support when you need authorization codes.
- Consider alternatives if price sensitivity or consistent professionalism matters.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 5 customer reviews, with 80% unfavorable feedback; consumers are mostly dissatisfied. Sorenson VRS reviews note quick answer times but recurring reports of lousy, unprofessional interpreters, billing concerns, reliability issues, and high price levels.
Positive Feedback
Some calls are answered quickly and a few interpreters are highly skilled, showing moments of reliable customer service.
Negative Feedback / Risk Areas
- Frequent Sorenson VRS customer complaints about rude or unprofessional interpreters disrupting calls.
- Billing and reliability issues cited, with customers unable to reach support on weekends or for authorization codes.
- High price level noted by multiple reviewers.
Key Takeaways for Future Customers
- Expect fast answer times but verify interpreter quality on each call and report problems promptly.
- Be prepared for potential billing or access delays and limited weekend support when you need authorization codes.
- Consider alternatives if price sensitivity or consistent professionalism matters.
Media from reviews
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Authorization code for my aunt how do you get it
- - Weekend phone support is needed for an authorization code.
- - Emails go unanswered; a contact number is needed.
- - The aunt is deaf and almost blind; reaching Sorensen is hard.
Someone needs to be on the phone over the weekend so I can get an authorization code. Please help us, is there a number?
Still no one answers my emails. It's really worse than I thought . And it takes seconds just to give the code. My aunt is deaf and almost blind shes wondering why I can't get a code or talk to anybody ..
someone needs to do something about this type of thing.
I'm sure I'm not the only one on the weekends. Trying to get a hold of somebody through Sorensen
Preferred solution: A code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA014514
- - Interpreter was unprofessional, with a negative attitude toward me and a third party.
- - He kept interrupting me.
- - I don't expect to see him again.
The interpreter was being unprofessional because of his attitude toward me with a third party. He kept interrupting me.
He won't stop a third party to let me finish.
I don't expect to see him again in the future. Please do something about his attitude and be more cooperative towards Deaf people.
Preferred solution: Nothing, he needs to be re-skilled training as interpreter.
Normal, Illinois
Horribly Unprofessional Interpreter
- - Interpreter ID 26384 repeatedly misspelled the address and was unprofessional.
- - She hung up instead of transferring, causing a disconnection.
Had a horrible experience with Interpreter ID: 26384
She kept getting the spelling wrong of the address I was giving to a Deaf gentleman. After the sixth or seventh time of her spelling the address wrong to him, and him verifying that the spelling was wrong, she cut in and said "This is the Interpreter and I know you're an Interpreter too but do not get an attitude with me!
Stop it right now!" And was totally unprofessional. I was no where near rude to her. So, I told her to transfer me to a different Interpreter and she hung up on me instead. When I called the Deaf gentleman back, he said he saw the Interpreter say the "This is the Interpreter and I know you're an Interpreter too but do not get an attitude with me!
" part because she signed it to him. Then, he said she told him that she would transfer Interpreters. But, she never did because she hung up on me and that disconnected the call on his end as well.
I have never had a problem with Sorenson Interpreters during my calls before except for her.
Absolutely terrible! Karma has a way of coming around though.
- Quick to answer calls and some are highly skilled
- Unprofessional attitudes of many of the interpreters
Preferred solution: The Interpreter reprimanded and/or re-trained.
User's recommendation: If you get this same Interpreter and she is rude or unprofessional to you, please do not hesitate to report her. We cannot support nor *** unprofessional behavior.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInterpreter
Interpreter interrupted me when i told her Im not finished. She kept interrupted.
I hung up.
Her attitude is to control Deaf. Terp ID 26847.
- Lousy interpreters
Preferred solution: Better service and respect to Deaf callers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLady interpreter
- - At 12:15pm, a male interpreter was replaced by a blond female.
- - She misread signs and yelled at a third party; I emailed Banfield to stop it.
Banfield called around 1215pm. A male interpreter was being a very professional then he had to go and replaced with a blond female interpreter.
Noticed she misunderstood some words I signed. While I signed as in disagreement term, the interpreter was yelling at third party and acted so childish. That was so unnecessary. I already emailed to Banfield and apologized on her behalf.
Please ensure them not to yell at third party unless a Deaf caller screams.
Get it? That was so embarrassment!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspicious calling
- - They want to know how their number, given only to people they know, was obtained.
- - They fear it could be misused or lead to scams and want privacy.
Hi. I am not complain or anything but how did the deaf religious people called me?
Where did they get the number from? I am concerning due to my number give only to people I know. I dont want this number fall into scam, without my permission and etc.
where did they get that number from? Hope to hearing from you soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIPad and package care
Hurry please.
I want to send me now iPads land package care I want to iPad and package care I not t like long time
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIpad and package care
Ipad and package hurry I not Like IT long time I seriously I not play game I like early important to mail box to me iPad and package
Tucson, Arizona
Recent layoff
- - HR is not available; I need a direct phone number.
- - I have over 4 years of service and cannot reach anyone at the company.
HR not available as I would like need direct phone number is this enough characters for you?I have been an excellent employee for you for over 4 years and now I cannot reach a single person in this company
User's recommendation: Not quickly enough
Recent layoff
I need to speak with HR I need to receive at least my last five paystubs from HR. I am unable to reach anybody via telephone. Please respond ASAP.
Preferred solution: My paystubs
Problem not show up everything on mobile phone
- - Error with the contact list; login/logout not showing on mobile.
- - No response from Sorenson Tech Support; user asks to email jreliford50@***.com.
It was error on contact list and login or logout on setting wasn't show up work on my mobile phone and I did use my friend vp wire to Sorenson Tech Support wasn't answer so I match relay send send email to you and what goes on about N-Nouch Mobile phone!
So please send email address jreliford50@***.com back to me so that I can check on it okay! Thanks You!
James C. Reliford
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