Devonna Sba
map-marker Normal, Illinois

Horribly Unprofessional Interpreter

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Had a horrible experience with Interpreter ID: 26384

She kept getting the spelling wrong of the address I was giving to a Deaf gentleman. After the sixth or seventh time of her spelling the address wrong to him, and him verifying that the spelling was wrong, she cut in and said "This is the Interpreter and I know you're an Interpreter too but do not get an attitude with me!

Stop it right now!" And was totally unprofessional. I was no where near rude to her. So, I told her to transfer me to a different Interpreter and she hung up on me instead. When I called the Deaf gentleman back, he said he saw the Interpreter say the "This is the Interpreter and I know you're an Interpreter too but do not get an attitude with me!

" part because she signed it to him. Then, he said she told him that she would transfer Interpreters. But, she never did because she hung up on me and that disconnected the call on his end as well.

I have never had a problem with Sorenson Interpreters during my calls before except for her.

Absolutely terrible! Karma has a way of coming around though.

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Pros:
  • Quick to answer calls and some are highly skilled
Cons:
  • Unprofessional attitudes of many of the interpreters

Preferred solution: The Interpreter reprimanded and/or re-trained.

User's recommendation: If you get this same Interpreter and she is rude or unprofessional to you, please do not hesitate to report her. We cannot support nor *** unprofessional behavior.

Connie P Tzi

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Verified Reviewer

Interpreter

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Interpreter interrupted me when i told her Im not finished. She kept interrupted. I hung up. Her attitude is to control Deaf. Terp ID 26847.
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Cons:
  • Lousy interpreters

Preferred solution: Better service and respect to Deaf callers

Connie P Tzi

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Lady interpreter

Banfield called around 1215pm. A male interpreter was being a very professional then he had to go and replaced with a blond female interpreter. Noticed she misunderstood some words I signed. While I signed as in disagreement term, the interpreter was yelling at third party and acted so childish. That was so unnecessary. I already emailed to Banfield and apologized on her behalf. Please ensure them not to yell at third party unless a Deaf caller screams. Get it? That was so embarrassment!
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Antonio A Xpt

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Verified Reviewer
| map-marker Lincoln, Rhode Island

Suspicious calling

Hi. I am not complain or anything but how did the deaf religious people called me? Where did they get the number from? I am concerning due to my number give only to people I know. I dont want this number fall into scam, without my permission and etc. where did they get that number from? Hope to hearing from you soon.
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Jenelle D Xfv

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Verified Reviewer

IPad and package care

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I want to send me now iPads land package care I want to iPad and package care I not t like long time
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Tucson, Arizona

Recent layoff

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HR not available as I would like need direct phone number is this enough characters for you?I have been an excellent employee for you for over 4 years and now I cannot reach a single person in this company
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User's recommendation: Not quickly enough

Jenelle D Xfv

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Verified Reviewer

Ipad and package care

Ipad and package hurry I not Like IT long time I seriously I not play game I like early important to mail box to me iPad and package
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Robin E Ple

Recent layoff

I need to speak with HR I need to receive at least my last five paystubs from HR. I am unable to reach anybody via telephone. Please respond ASAP.
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Loss:
$1000

Preferred solution: My paystubs

Melanny Lor
map-marker Cedartown, Georgia

Problem not show up everything on mobile phone

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It was error on contact list and login or logout on setting wasn't show up work on my mobile phone and I did use my friend vp wire to Sorenson Tech Support wasn't answer so I match relay send send email to you and what goes on about N-Nouch Mobile phone! So please send email address jreliford50@***.com back to me so that I can check on it okay! Thanks You! James C. Reliford
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