Robert R Isc

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Verified Reviewer
| map-marker Brookline, Massachusetts

Update of my recent review of Sorel

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My issues have been resolved. The boots were delivered in the correct size and I have received the appropriate refund. Once I got the attention of customer escalation, everything went smoothly.

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Robert R Isc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Massachusetts

Very poor customer service

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Hello Sorel Customer Support:

This has not been a happy experience for me.

(1) I order a pair of boots, size 12, and received a pair of boots size 7.5.

(2) I called customer service about a return, got the mailing label, and sent 2 pairs of boots back my own and a pair my wife ordered.

(3) At the same time, I re-ordered a pair of boots in the proper size size 12.

(4) As of today, I have the following charges against my American Express credit card: 2 December 2024 for $241.50 10 December 2024 for $147.50

(5) As of today, I have not been refunded any of these charges.

(6) As of today, I have not received any boots.

In other words, yu have charged me $389.00 for boots that either did not fit or did not arrive.

And, to add insult to injury, you want to charge me $6.00 for shipping the boots you sent me in error.

Please refund all charges and cancel my order. I am sorry I started up with you in the first place.

I look forward to your response.

On Dec 28, 2024, at 2:59 PM, Customer Support Sorel wrote:

Hello Robert Ross,

Thank you for reaching out to Sorel!

Your case is now closed.

We'd love to hear what you think of our customer service.

Please take a moment to complete our brief survey by clicking the link below.

Survey URL

Thank you,

Robert N. Ross

20 Ryder Beach Road

Truro, MA 02666

Phone: 617.501.3800

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User's recommendation: I suggest staying away from Sorel for any future transactions.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Issues with delivery

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Contains 1 confidential file for company representatives

I had an issue with the delivery , I didnt receive my package. And I dont know what happened exactly.

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User's recommendation: Worst customer service experience I’ve ever encountered

Anonymous
map-marker Montreal, Quebec

Request price adjust

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Want to know what are the procedures to Adjusting the price. Hope you can re-adjust it at your end.

I have bought a pair of winter boots two days earlier.

Suddenly your website advertised promotions for Black Friday special.

But the boots I ordered hasnt arrived yet.

In this situation what should I do to get the promotion.

The order no 20793**** paid $238CAD

Now with the promotion $203

Tel 514-886-****

Thanks

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User's recommendation: Including the return labels.and included the email address

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