Sorel
Sorel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sorel has a 2.4 star rating from 3 customer reviews with mostly dissatisfied consumers, though 100% would likely recommend; rating distribution shows 80% unfavorable and 20% positive; reviews cite high price level and limited product diversity and location issues.
Positive Feedback
Some customers report issues resolved after escalation and praise polite, effective customer service that handled refunds and exchanges on occasion.
Negative Feedback / Risk Areas
- Wrong sizes shipped and delivery failures are repeatedly reported.
- Customers report delayed or missing refunds and billing confusion.
- Complaints note thin material quality and high pricing.
- Return label and shipping process problems frustrate buyers.
Key Takeaways for Future Customers
- Read Sorel reviews and check fabric and sizing before ordering.
- Expect possible billing or refunds delays and contact escalation if needed.
- Confirm shipping and return label policies and consider price versus value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sorel has a 2.4 star rating from 3 customer reviews with mostly dissatisfied consumers, though 100% would likely recommend; rating distribution shows 80% unfavorable and 20% positive; reviews cite high price level and limited product diversity and location issues.
Positive Feedback
Some customers report issues resolved after escalation and praise polite, effective customer service that handled refunds and exchanges on occasion.
Negative Feedback / Risk Areas
- Wrong sizes shipped and delivery failures are repeatedly reported.
- Customers report delayed or missing refunds and billing confusion.
- Complaints note thin material quality and high pricing.
- Return label and shipping process problems frustrate buyers.
Key Takeaways for Future Customers
- Read Sorel reviews and check fabric and sizing before ordering.
- Expect possible billing or refunds delays and contact escalation if needed.
- Confirm shipping and return label policies and consider price versus value.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Great Customer Service
Resolved my issue on the spot agent was very nice and extremely polite. Asked me at the end if resolution he asked if there was anything else he could do for me.
Complain about shoes
Slipped off of the sides. It's like the material is so thin, if I was fat I would have broken every bone.
User's recommendation: Check the fabric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor customer service
Hello Sorel Customer Support:
This has not been a happy experience for me.
(1) I order a pair of boots, size 12, and received a pair of boots size 7.5.
(2) I called customer service about a return, got the mailing label, and sent 2 pairs of boots back my own and a pair my wife ordered.
(3) At the same time, I re-ordered a pair of boots in the proper size size 12.
(4) As of today, I have the following charges against my American Express credit card: 2 December 2024 for $241.50 10 December 2024 for $147.50
(5) As of today, I have not been refunded any of these charges.
(6) As of today, I have not received any boots.
In other words, yu have charged me $389.00 for boots that either did not fit or did not arrive.
And, to add insult to injury, you want to charge me $6.00 for shipping the boots you sent me in error.
Please refund all charges and cancel my order. I am sorry I started up with you in the first place.
I look forward to your response.
On Dec 28, 2024, at 2:59 PM, Customer Support Sorel wrote:
Hello Robert Ross,
Thank you for reaching out to Sorel!
Your case is now closed.
We'd love to hear what you think of our customer service.
Please take a moment to complete our brief survey by clicking the link below.
Survey URL
Thank you,
Robert N. Ross
20 Ryder Beach Road
Truro, MA 02666
Phone: 617.501.3800
User's recommendation: I suggest staying away from Sorel for any future transactions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate of my recent review of Sorel
My issues have been resolved. The boots were delivered in the correct size and I have received the appropriate refund. Once I got the attention of customer escalation, everything went smoothly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Atlanta, Georgia
Issues with delivery
I had an issue with the delivery , I didnt receive my package. And I dont know what happened exactly.
User's recommendation: Worst customer service experience I’ve ever encountered
Montreal, Quebec
Request price adjust
Want to know what are the procedures to Adjusting the price. Hope you can re-adjust it at your end.
I have bought a pair of winter boots two days earlier.
Suddenly your website advertised promotions for Black Friday special.
But the boots I ordered hasnt arrived yet.
In this situation what should I do to get the promotion.
The order no 20793**** paid $238CAD
Now with the promotion $203
Tel 514-886-****
Thanks
User's recommendation: Including the return labels.and included the email address
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