Kerri S Gwh

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Verified Reviewer

THEY WILL STEAL YOUR MONEY

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100% scam. When I found that the second item in my order had not shipped after over 2 weeks, I asked for a refund.

They put me off over and over, going so far as to create a shipping label two minutes after I insisted on confirmation of shipment or a refund. The tracking continued to stay in "label created" status for another full week. The one item I did receive is defective.

Quality is poor, shipping is slow to nonexistent and THEY WILL NOT REFUND YOU UNDER ANY CIRCUMSTANCES. If you must order cheap clothing from China, you would have much better luck with Commense.

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Loss:
$189
Cons:
  • Poor quality
  • Will not refund your money
  • Terrible service

Preferred solution: Full refund

User's recommendation: Stear clear of this company

Mary Jane V Sgl

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Verified Reviewer

Refund

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SoLinen did not answer the phone. Do not order from this company.

This issue has been ongoing since November 2024. The amount is $327.00.009/999999.

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Loss:
$327

Preferred solution: Full refund

User's recommendation: Do not do business with this company

Mary Jane V Sgl

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Verified Reviewer

Refund

Updated by user Feb 07, 2025

I ordered on line female clothing from SooLinen , an overseas company, and did not receive the items and got billed $327.00

Original review Jan 31, 2025

I did not receive the merchandise for which I was charged. I would like my $327.00 refunded. I have tried for an entire day to resolve this matter.

View full review
Loss:
$327
Pros:
  • Style

Preferred solution: Full refund

Mary Jane V Sgl

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Verified Reviewer

Redund

I did not receive the merchandise, but my bank account was charged and I can't get in touch with customer service to resolve this matter.

View full review
Loss:
$327
Pros:
  • Style
Cons:
  • Overseas company

Preferred solution: Full refund

Anonymous
map-marker Redmond, Washington

Scammed ME ! Please read b4 you buy

The site states if you cancel within 12 hours you can and especially if order has not been sent I cancel within 2 hours of my order I received an email asking why I responded with in 2 hours and they sent the order after my response 1 day later and I was told in writing that I would have to pay for a return to china which I was trying to save there policy is very contradictory.. I will complain on every site I can ..

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User's recommendation: Don’t order if you are looking for professionalism

Pamela S Zsd

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Verified Reviewer

Cancel order

I accidentally placed an order, so I would like to cancel it for now.

Order #SOOLINEN217927

Pamela Smith

296 Lone Pine Church Road

Lena, MS 39094, USA

Please refund the account from which the payment was made.

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Preferred solution: Full refund

Anonymous
map-marker New York, New York

I purchased the Kate dress using Apple pay without inputting the size or discount coupon

You charged my Apple card without getting my size, allowing me to use the 10% discount coupon or giving me details of what free jewelry item you will be supplying. I also would like to know how soon the dress will be shipped. My size should be US 14-16

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MaryLynn F And

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Verified Reviewer

Very unhappy

I need to return my purchase because they do not fit, and I am not satisfied with the quality. I have spent too much time trying to get this job done.

My orders with Soolinen have exceeded 500 dollars. Are they intentionally making it difficult for me to return items in hopes that I will give up? I have used Amazon Prime and have never encountered this kind of problem.

Please advise me on what I should do. I need the address to send back my items.

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Pros:
  • Looks good on line
Cons:
  • Looks cheap

Preferred solution: Full refund

Maria L Fqb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wallet disclosure without quality different the foto

Contains 1 confidential file for company representatives

The quality is poor and the finishes are very different from the image. The handles are very small.

View full review
Loss:
$55

Preferred solution: Full refund

1 comment
Maria L Fqb

Yes the full refund

Anonymous
map-marker Reseda, California

Very bad customer service

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SooLinen - Very bad customer service

Ive been trying to return my dress and Ive been asking for return label, but you guys are not responding and youre not sending me. This is a very bad customer service.

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Maria L Fqb

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Verified Reviewer

Refund

Ainda não obtive resposta, nem sobre como enviar a mercadoria, nem sobre o meu dinheiro. Não me parece muito séria. Será que tem um número de telefone que eu possa chamar?

View full review
Loss:
$55

Preferred solution: Full refund

Cami Mjt

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Verified Reviewer
| map-marker Sparta Township, New Jersey

My order

Cant find my order. I cant call you I cant track it etc .

I spent almost 300.00.

How can I resolve this . Can you call me cause I cant reach you nobody answered thank you

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Renee B Wto

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Verified Reviewer

Never received my package fir coat jacket and paid over $100 for

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I called and there was no answer. I placed an order for a fur jacket, and I never received it.

I made the order via Paypal for a beige Fox Collar Button Leather Faux Fur Coats Winter- Beige/ L . It was purchased on February 13,2024 for the amount of $127.10.

View full review
Loss:
$127

Preferred solution: Full refund

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