Sony
Reviews and Complaints
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Verified Reviewer |
Panorama City, California
Sent me to a computer voice
My Sony ear buds got hot and melted
When I put them back in the case , would like some response on what can be done , I have purchased a air pods since , but do not like they fall out of my ears , Sonys were a perfect fit.
User's recommendation: Speak to a human being
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pairing remotes
Called twice.1st level sucks. Couldn't fix issue.Over 75 minutes & No manager on duty!
That's pitifully bad! THEREFORE, somebody needs to be there to TELL idiots how to fix issues!!! We all know somebody is there! Two calls to two (so called) techs.('NOT") They're reading a computer screen to tell the idiots what to over 90 minutes, NOTHING!!
NO FIX BY IDIOTS!! I FIGURED IT OUT MYSELF in 10 minutes!!! I'M DECIDING ON A really nice Samsung TV, or a sony!! Which do you think I'm going to buy?
Answer: SAMSUNG 65 INCH!! TOO BAD FOR YOU! YOU!!! LOST A CUSTOMER!!!
YOUR 1st level idiots with NO MANAGER, Your idiots made my decision very easy! SAMSUNG, HERE WE COME! BRANDSMART!! We'll be there for TODAYS SALE!!
MY WIFE and I are leaving in about an hour to buy our Brand New Samsung that you LOST!! YOUR CUSTOMER service SUCKS!
You don't even care I'll bet. Bye, Bye sony!
- Dont do it better tvs for better prices
Preferred solution: Apology
User's recommendation: Don't do it. CUSTOMER service sucks! Samsung is better tv.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaufort, South Carolina
Why i can’t play online
Im sorry I have autism I it want happen again I probably will not be able for another three weeks but Im sorry thats why am
User's recommendation: I’m sorry unfortunately
Cannot set up brand new tv
Cannot set up brand new tv. Setting up your tv and Swiss follow the instructions in the google home app.
Is taking forever. I try to call customer support and it informs you customer support will be open until Monday.
Really ridiculous. Very upset 
- Good product
- Sony is a good tv
- Unable to reach customer support on the weekend
- Failed to connect to phone
Preferred solution: How to see the tv
User's recommendation: To make sure you set up tv before the weekend. You cannot get help from support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad service
I have tried for hours to get my sony blu-ray advanced features and all I get is crap I guess I am a stupid man. I love sony things & was putting together what will be my last at 60yrs old.
I know one win for me.
I also have ,no best around clubs don't have nothing on me sound system & a home theater that your in the movie or music video haha and it's not sony. Going to pack all this sony stuff for yard sale.
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Blue ray player is not working
I was never allowed to speak to a person. I was transferred to a tech where they wanted to charge me money and then it would be difficult to cancel Im sure.
My product stopped working before being two years old.
I use to have good customer service with Sony now it is very poor. I will start buying Samsung products exclusively.
- Making cheap products that do not last
Preferred solution: Another blue ray player. If not a refund after not being able to speak with someone.
User's recommendation: Stay away from Sony. Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: 55 and Sony TV is acting up again
Company fixed the issue and I have been provided with apology. The second Sony TV did not work did the same thing as the first so I ended up ordering a Samsung and it's working great. The delivery guy said they've been having a lot of problems with Sony a lot of them have been returned
My first Sony TV would freeze up with shut off but not allow you to watch programs you wanted to watch and it only got worse as time went on till the TV finally froze only when turn it off with unplug it. I exchanged it for another 55 in Sony TV and this TV starting to have the same problem.nono
Preferred solution: I would like to be compensated for all the inconvenience I bought that TV December 13th of 2023 and I'm still having problems with the second Sony TV that was delivered here. I had to go out and buy another TV I did not buy a Sony
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing issue
Hi there I just want you to know that I have been taken out 87.39 from my bank account this month the money was charged by EE and I contact them they said the money was charged by Sony on the 26 of December, please this may be a mistake because I haven't bought anything which cost 87.39 from Sony can you refund me the money or explain what is happening.
Thanks.
Preferred solution: Full refund
The app is not working properly
I verified my email, I verified everything, it still asking me to verify my device, and when Sony sent the ode to my email it will not go through so my phone can be verified and I tried this action 6 times , can someone please help me or fix the app
- Sony is awesome when it does work right
Preferred solution: I couldn’t get into my account to receive and process my order so I lost money due to app not working properly, by not verifying my information
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Verified Reviewer
Getting my remote paired with tv
Useless customer service people! My choice was to my 46 inch bravio to connect remotes.
No monkey could fix issue.14 years old. NOBODY COULD HELP ME WITH ISSUE.
My wife and I were choosing between Sony and Samsung. After this experience we're buying a Samsung at BrandsMart this week bye-bye Sony
- Everything else
Preferred solution: Apology
User's recommendation: First level people are useless!! So are other monkeys!!
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Verified Reviewer |
Candler, North Carolina
Support
After 3 phone calls and several hours on the phone with three two disconnected calls, my sound bar still doesnt work. It was determined that the sound bar was defective. Could not get in touch with anyone to offer a resolution for me.
User's recommendation: Don’t buy Sony products. Once you take it home you are stuck with it regardless of it being under warranty.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
They’re doing great and they didn’t fix the problem. The design was wrong. Good
They not even answer the phone I will contact him with him almost 3 weeks they fix my problem Salesman told me its a good TV. Its hard and good picture and you have one year warranty.
- T v
- Call me
Preferred solution: Deliver product or service ordered
User's recommendation: Tv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tv sucks
Don't buy Sony! Pairing remotes problem.
NO HELP FROM YOUR FIRST LEVEL MONKEYS!
SAMSUNG, HERE WE come. Bye, bye sony!
CUSTOMER SERVICE SUCKS!!
- Customer service is bad
Preferred solution: Apology
User's recommendation: Don't buy sony
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southaven, Mississippi
Not satisfied
I forgot my pin and I cant get in and you guys cant get me to help me or I cant get nobody answer the phone
Dar Es Salaam, Dar Es Salaam Region
Backup my photos and videos
good day ,i lost my phone in that device there important things such as photos and videos so can i get back please.
thank you.
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