Anonymous
map-marker Peoria, Arizona

Pissed

We were sent to collection because they said we owed 139. We never got a bill...ever. it's hard to pay something when they dont bill you! We paid it to keep it off our credit report but judging by what I'm reading in these comment... I will make sure we find alternate business to got what we need done. Wont ever use this company again!
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User's recommendation: Dont use them

Christina R Klg

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Verified Reviewer
| map-marker Gilbert, Arizona

Sent to collections on a paid bill

I received a letter from a collection agency today on a bill that I paid in full 6/22/23. I spoke to there billing department prior because I had received a second bill stating I had paid when I did I provided them all the transaction information from my HSA account t I was told they would research I assumed they corrected it because I didnt receive anything else until to collection letter today. They need sued to clean up their billing department.
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Michelle P Lab

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Verified Reviewer

Billing

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So at the time of the scan I had 100% coverage...I left the first time because I didn't...I dont think so...I will go to three on your side and report you for this ***
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Preferred solution: They need to reprocess the bill

User's recommendation: Go to Simon Med, the radiologist actually find what's wrong with you too.

Tamara L Uya

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Verified Reviewer

Continued billing issues with no resolution!

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Updated by user Jul 21, 2023

I received a letter on 6/21/2023. I thought it would reflect a zero balance for the bill from 8/29/2022.

No, it wasn't! It was a $1753.00 bill from 2021! $1342, for joint imaging.

$411.00 for my yearly NO SUPRISE BILL mammogram. Spoke to multiple people, with my...

Original review Jun 21, 2023
They are a ZERO!!! They are absolutely horrible.

I had a mammogram in Aug 2022. It was a yearly and 100% covered by my ins. I received a bill for $419.00. I called, then called my insurance and we both called.

That was November. My insurance showed proof on the EOB that it was paid. This is also a No Surprise Bill, so they cannot charge me anything extra, per their contract, which my insurance stated. They also double billed.
Feb 2023, I received another bill.

Did the process again and asked to talk to a supervisor & was transferred to their national team. They said they would fix it.
March 2023; Sonoran sent it to a collection agency!!! Called again with my insurance on the line, where they stated this is a NO Surprise Bill and it was paid. We called multiple times in March
June 2023.

Received a bill for a date of service in 2021!! $1700! Called again. Same issues.

The $491.00 from the Aug 2022 is still pending and she gives me the blanket statement, "I am sorry, I understand, it will take 30-45 days to review"
Their "National Supervisors" are worthless.
WATCH YOUR BILLS! FIGHT FOR YOUR PATIENT RIGHTS!!!
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Cons:
  • Horrible billing department

Preferred solution: I would like my bill to be to zero, as it should be and I would like an apology for sending it to collections when it is their error, because my insurance already paid!

2 comments
Guest

I am having issues with Sonoran Radiology as well, there website leads you to Sonoran Spine. They have several phone numbers, I'm going to get this paid and then file a claim with the Attorney General's office.

Guest

Interesting that they billed me the exact same amount for a mammogram that was 100% covered as preventive care by my insurance. You call to dispute (even my insurance company tried to resolve).

They tell you it will be put on hold for 30 to 45 days and the next thing you know you are being contacted by a collection agency. Under no circumstance should this company remain in business … they are a scam,

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Lisa S Pxt

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Verified Reviewer

Medical Scam Company

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This company is a rip off and a scam. They are affiliated with in-network doctors and hospitals, but dont tell you that they are out of network. They will bill the insurance and then balance bill you. If you complain, they say they will look into it and dont get back to you. They then threaten you with collections, which they do quickly. There is no dealing with this company and they are violating the No Surprises Act that went into effect on Jan 1, 2022.
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Cons:
  • Be prepared to be screwed

Preferred solution: Bring attention to this companies illegal billing practices

User's recommendation: I don’t know how to fight this company, but attention needs to be brought to their practices

2 comments
Guest

My experience EXACTLY

Guest

This is not even a real company. They are really southwest medical imaging and just use this shell company to bill out of network. Thieves

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