New Reviewer

Food was over cooked dry and not eatable

Sonnys BBQ - Food was over cooked dry and not eatable
We went through the drive thru and ordered 2 half chickens dark meat a half slab of baby back ribs and a pulled pork sandwich on garlic bread and it was all dry and over cooked that we couldn't eat it and we had to drive all the way from Madison County Ga to Commerce Ga just to get it it wasn't even worth the price or gas to get it we love Sonny's BBQ and would like to get this resolved thank you and God Bless

User's recommendation: Make sure food is fresh and not over cooked.

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ID
#3434890 Review #3434890 is a subjective opinion of poster.
Location
Commerce, Georgia
Loss
$27
Preferred solution
Full refund
New Reviewer

Harassment

Sonnys BBQ - Harassment
Haley Johnson-ONeal was just at the servers booth while I was checking out w by to go order and as I looked back and smiled, she hollies atleast Im not a *** which is humiliating considering the fact I have to drug test to work at a dr office. This was beyond unprofessional, this woman has no human decency, showed no remorse instead yelled what she did and ran to the kitchen. I expect for some resolution to come if this. And is would appreciate to be contact @ 606-765-****. Sorry for the complaint, honestly but that was completely uncalled for in a place of business especially a family oriented business. Much love -HALEY GAY

User's recommendation: Food is great her attitude is the opposite ruined my night actually.

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ID
#3432735 Review #3432735 is a subjective opinion of poster.
Location
Corbin, Kentucky
Pros
  • Food
Cons
  • Harassing staff
Preferred solution
Let the company propose a solution
New Reviewer

Harassment

Needs contacted 606 765 **** Haley or whatever she goes by these days decides itd be okay to yell across the restaurant, while picking up my to go order atleast Im not a crackhead, while she processing to head straight to the kitchen to hide after her remark. Plenty of guest was around when your co worker decided she would yet again bully me, this is an old high school bully. Whos yet to obviously mature. I said no words to initiate this unnecessary embarrassment, I work at a DRs office and for her to yell inaccurate and obscure info was a traumatic experience. Dont get me wrong your foods great, the workers are always so helpful but this situation was completely uncalled for, and I will NOT be harassed in an establishment that is family orientated. Please help me confirm that this will NEVER happen to another customer, just bc this girl may be having an off day or not.. I appreciate all you guys do for us customers, just pleas help me with this one individual and insure her attitude stays home.

User's recommendation: My recommendation for future customers is stay far away from this Haley O’Neal- Johnson and goes by Jackkyn.

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ID
#3432694 Review #3432694 is a subjective opinion of poster.
Location
Corbin, Kentucky
Pros
  • Great job
Preferred solution
Let the company propose a solution

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New Reviewer

Complaint

Sonnys BBQ - Complaint
Original review updated by user Jan 09, 2022
Several times in the recent past when there was a sickness or death in a friends house I would order the Family Feast for them as a friendly jester. . On Saturday 1/08/22 I ordered the Family Feast for my immediate family. It was absolutely terrible! The chicken was not cooked done enough to eat. There was not enough pulled pork or brisket to make one sandwich! The sample of ribs was raw. Those that got one could not eat it. I had to order pulled pork from another restaurant to feed them. I am really disappointed and embarrassed about the families who I gave the Family Feast. I do not intended to frequent Sonnys BBQ again. Thank you for allowing me to vent.

User's recommendation: Do not recommend.

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ID
#3244932 Review #3244932 is a subjective opinion of poster.
Location
Brandon, Mississippi
Loss
$51
Preferred solution
Let the company propose a solution

Went down hill quick recently

Used to go here a lot. Not anymore. Menu is way smaller which is fine and understandable to run a restaurant. BUT WHY DO YOU NO LONGER OFFER BAKED POTATOES ONLY SWEET POTATOES. Now some places have all you can eat and some don't and even then there are restricyions on it. There is no consistancy from location to location. One place pulled pork is incredibly moist and flavorful another it's dry as a bone and actually tastes different. I have eaten at Belleview, Ocala (2 locations), Gainesville (3 locations), Alachua, Lake City, Tallahassee, Panama City, Orlando and other Locations (not sure of the city) and they are all different food wise.
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ID
#1328380 Review #1328380 is a subjective opinion of poster.

Rude dumb drive thru female

I went to sonnys at malabar rd in Palm Bay fl. The female At the drive thru was an ugly geeky female with glasses She gave me a weird bad attitude and kept sneering at me. She didn't greet me Or say hi just rudely gave me The total in a demanding pathetic way. Bad customer service. Then she continued sneering at me semi mocking me. Again just bad service. I would avoid this monkey and clown there I went to sonnys at malabar rd in Palm Bay fl. The female At the drive thru was an ugly geeky female with glasses She gave me a weird bad attitude and kept sneering at me. She didn't greet me Or say hi just rudely gave me The total in a demanding pathetic way. Bad customer service. Then she continued sneering at me semi mocking me. Again just bad service. I would avoid this monkey and clown there
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ID
#542771 Review #542771 is a subjective opinion of poster.
Location
Palm Bay, Florida
Reason of review
Poor customer service

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