SonicWall
SonicWall Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SonicWall has a 2.0 star rating from 1 review and largely dissatisfied sentiment due to NetExtender updates that silently overwrite custom automation scripts, causing production breakage.
Key Takeaways for Future Customers
- Review SonicWall reviews and plan for script preservation because NetExtender updates can break automation; validate support and customer service responsiveness before deployment.
Negative Feedback / Risk Areas
- NetExtender overwrites connect/disconnect scripts during updates with no warning, creating repeatable SonicWall customer complaints about broken workflows.
Positive Feedback
SonicWall is noted as cross-platform, easy to set up, and lightweight, but these pros are outweighed by automation and update risks for production environments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SonicWall has a 2.0 star rating from 1 review and largely dissatisfied sentiment due to NetExtender updates that silently overwrite custom automation scripts, causing production breakage.
Key Takeaways for Future Customers
- Review SonicWall reviews and plan for script preservation because NetExtender updates can break automation; validate support and customer service responsiveness before deployment.
Negative Feedback / Risk Areas
- NetExtender overwrites connect/disconnect scripts during updates with no warning, creating repeatable SonicWall customer complaints about broken workflows.
Positive Feedback
SonicWall is noted as cross-platform, easy to set up, and lightweight, but these pros are outweighed by automation and update risks for production environments.
Turn one complaint into a collective action
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Verified Reviewer |
Santo Andre, Sao Paulo
NetExtender Updates Silently Break Automation — For Years, Still Not Fixed
- - Updates overwrite custom connect/disconnect scripts with no warning.
- - No option to set external script path, plus no migration or preservation.
I've been using SonicWalls NetExtender in a production environment for years, and one persistent issue stands out as both inexcusable and apparently ignored: every update overwrites custom connect/disconnect scripts with no warning, no preservation, and no recovery mechanism.
Lets be clear about what this means in practice.
NetExtender provides script hooks that are clearly intended for automation something any serious IT environment relies on. But the installer behaves as if those scripts dont exist.
On every update, it silently replaces them, wiping out custom logic that administrators depend on.
There is: No option to define an external script path No migration or preservation of existing scripts No warning during installation
This isnt a minor inconvenience. It actively breaks workflows.
In environments where these scripts handle routing, DNS adjustments, logging, or security controls, this behavior forces administrators to: Manually restore scripts after updates Maintain external backups just to survive upgrades Or risk silent failures in production environments
Even worse, if you forget to restore them and eventually you will things simply stop working correctly, with no clear indication why.
This is not a new issue. Ive reported it multiple times over the past three years.
The fact that it still exists suggests either a lack of ownership or a deliberate decision to ignore a design flaw affecting real-world usage.
This is basic installer hygiene: If your software allows customization, your installer must preserve it. Period.
The fix is not complicated: Allow configurable script paths, or Preserve existing scripts during upgrade, or At the very least, warn the user before overwriting them
Instead, NetExtender continues to behave like a tool that assumes no one is actually using its advanced features which is exactly the opposite of its target audience.
For a product aimed at enterprise and professional environments, this level of disregard for administrator workflows is unacceptable.
Until this is addressed, every update carries the risk of breaking previously working configurations not because of user error, but because of avoidable design negligence.
- Lightweight
- Cross-platform
- Simple-deployment
- Overwrites-config
- Poor-installer-design
- Breaks-automation
Preferred solution: Stop overwriting custom scripts on update. Preserve them, allow external paths, or warn users before replacement. The current behavior silently breaks automation and is not acceptable for production environments.
User's recommendation: Avoid NetExtender in environments where stability and automation matter. Its update process can silently break working configurations, and this behavior has persisted for years without resolution. Plan for workarounds or consider more reliable VPN solutions.
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