Songmics Reviews
Songmics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Songmics has a 2.7 star rating from 10 reviews, 33% would likely recommend, with mixed sentiment and a rating spread showing 43% unfavorable and 29% positive.
Key Takeaways for Future Customers
- Consult Songmics reviews before buying and expect mixed experiences.
- Be prepared to contact customer service for missing parts or manuals.
- Product quality is reported as medium; some customers praise the trampoline and certain items.
Negative Feedback / Risk Areas
- Poor customer service and slow or no replies are common customer complaints.
- Frequent reports of missing parts, incomplete instruction manuals, and misrepresented product materials.
- Returns and refunds can be difficult when items were bought via marketplaces.
Positive Feedback
Some customers note good quality on specific items and value the medium price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Songmics has a 2.7 star rating from 10 reviews, 33% would likely recommend, with mixed sentiment and a rating spread showing 43% unfavorable and 29% positive.
Key Takeaways for Future Customers
- Consult Songmics reviews before buying and expect mixed experiences.
- Be prepared to contact customer service for missing parts or manuals.
- Product quality is reported as medium; some customers praise the trampoline and certain items.
Negative Feedback / Risk Areas
- Poor customer service and slow or no replies are common customer complaints.
- Frequent reports of missing parts, incomplete instruction manuals, and misrepresented product materials.
- Returns and refunds can be difficult when items were bought via marketplaces.
Positive Feedback
Some customers note good quality on specific items and value the medium price level.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
I ordered a 5-tier shoe rack. The description said it was metal. It isn't. It's plastic and I want to return it. How do I go about doing this?
I feel that the shoe rack description was incorrect and the item was misrepresented. If I had known the shoe rack was plastic, I wouldn't have ordered it.
Don't have a photo.
The item must be assembled. It is in a small box with many, many pieces.
User's recommendation: Be aware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thetford-Mines, Quebec
I have bought a shelve on temu and...
I have bought a shelf on Temu and there is a piece missing. The number is GRL300 and the piece missing is D.
Is it possible to send it to me? The product is of good quality.
- Good quality
User's recommendation: Its Worth buying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing the Manuel for the cabinet we bought
No one answered. They talked too fast on their recording. Need to get a hold of a manual so we can put it together.
Preferred solution: Manuel
Blackpool, Blackpool
My issue was with The Range
- - Emailed that I received the wrong item; Songmics will send the correct item and return the other; Range Market Place provided no help.
Emailed advising l had received the wrong item. Songmics replied the next day advising they will send the correct item and return the other.
I bought this item through the Range Market Place.
The range were no help what so ever. You cannot speak to anyone just this type talk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deltona, Florida
They're saying I have items in my cart to be paid, but my credit card is showing I paid it.
I can't reach anyone. Your phone hangs up on me. I've called numerous times and left a message twice.
User's recommendation: You'll never reach Customer Service
Missing parts
Not enough screws were sent to complete the build; I had to stop work because there were not enough screws to complete the job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service Run Around
- - Ladder from Hamazon arrived as a return and had a top defect.
- - Songmics asked for extra details after photos, and the reviewer will not buy again.
I originally bought a Vasagle corner ladder from Hamazon. Songmics is the parent company for Vasagle.
When we received the package from Hamazon, we could immediately tell it was a return. I decided to open the box to check the contents and everything seemed to be in order. It wasn't until we were at the end of putting it together that we noticed that it had a defect. The defect was at the top which made it more noticeable.
Since the ladder was sold through Hamazon we went to them first and asked them for a discount for the defective item since we had already put it together. They said the most they could do is 20%. I said absolutely not. So I decided to go through Vasagle to let them know what Hamazon was doing and if they could help me.
I sent a lot of pictures and the order number. The first email from Songmics I received asked for a screenshot of my order or the link to the page, keep in mind the first email I received from them showed my pictures, so I knew they had seen them. Then I received an email asking for pictures of the defective part (already sent), the number or letter from the part depicted in the assembly brochure (thrown away) and the quantity. I immediately asked if they wanted to help me or not?
I then said, I already sent pictures and if you don't want to help me, just say so. Furthermore, I let them know that I was not jumping though hoops for them. How can a company ask me the part number? Do they not know their own products?
I came to the conclusion that Songmics really doesn't want my repeated business.
We are in the market for a house and were actually looking at some of their home items. Not anymore!
- Well made furniture
- Poor customer service and poor quality control
Preferred solution: Price reduction
User's recommendation: Pass on this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDirections for a trampoline how to put it together
- - Grandchildren loved it.
- - They moved it, took it apart, and now need directions to reassemble.
This is not a complaint. I just need directions on how to put it together..
My grandchildren loved it but when they moved, they had to take it apart and now they need directions on how to put it back together. Thank you
- Love the trampoline i purchased
Preferred solution: Directions to rebuild it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncomplete instruction manual
No one got back to me. Not helpful.
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- Idk
- No customer service
Preferred solution: Complete instruction manual
User's recommendation: Customer service doesn't respond
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncomplete instruction manual
No response from the company
Mail me a complete instruction manual. Mine is missing pages 3 and 4. Help, help, help, help, help, help, help.
- Idk
- Idk
Preferred solution: Complete instruction manual
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