Not an honest supplier, disappointed in AF for supporting this shop!
After doing A LOT of research for a one stop shop for my craft supplies (I make my living selling handmade goods), I came across SongBird crafts on ArtFire.com. Their reviews were 5 star and they offered nearly everything I was looking for! Happy until after 5 days I still hadn't received a shipping notice. After sending requests for info on my order for 3 days in a row, I finally received a response that several of the items I ordered were not in stock so my whole order was on hold! How crazy that my credit card was charged and yet more than a week had passed and nothing had shipped and had I not inquired, no one had contacted me about the status of my order! I asked that they cancel the items that were not in stock and ship those that were available. Another few days goes by and I get my package of goodies I'd been waiting for and several items that were available when I inquired on my order were not included. Contacted the seller again and found out that on the day they shipped the items that did arrive, the other items were no longer available! My credit card had not been credited for any of the items I had ordered which totaled well over $100.00 and I was told I could get a store credit if I wanted to cancel the backorders - incredible! I declined the store credit and immediately contacted my credit card issuer to dispute charges from this shop. During further research on this particular vendor, I found that they don't stock almost 90% of what they advertise! They download catalogs from a wholesale craft distributor in Grand Rapids MI, upload to their site and if the supplier is out of a product, SongBird does not update the availability on their ArtFire shop! You take your chances ordering from this vendor. Also, reading through some ArtFire community boards, this supplier pays for their 5 star rating through a commercial account with ArtFire, they didn't earn that 5 star rating! I used to shop often on ArtFire, along with Etsy but will not visit ArtFire again for 2 reasons - they support the actions of this vendor and they can be bought to promote these shady kinds of vendors! I'll go back to paying slightly higher prices from other small suppliers who actually take the responsibility of actually stocking what they sell, supporting their claim of outstanding customer service and who ship according to the stated shipping time.
Songbird Crafts on Artfire- BEWARE!!
I always research products before I order online. I found that Songbird Crafts on Artfire had the best prices. This was a scam. I ordered on Dec. 4th, and today, Dec. 17th, after numerous emails asking them when my order was going to ship, they sent me an order cancellation notice saying there were out of stick on my items! Beware of Artfire and this particular company. They also have items listed for sale, but then they tell you that you may not get the item displayed- you might get something different and they are unwilling to tell you what is in stock and what the possible items (colors, patterns) could possibly be before you ship. They tell you that you can send it back, but I'm sorry, I don't want to order something and then have to send it back! Are you kidding me?? Horrible, horrible people and Artfire does NOT support customer complaints. Stay away from this sales venue. It's BAD NEWS!!
Manchester, New Hampshire
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