Sona MedSpa
Sona MedSpa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sona MedSpa has 1.7 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nurse practitioner, Technician was wonderful, Clean.
Cons: Deceptivness of the rep who sold me the treatment package, Pretty much everything, Way they treated you if something went wrong.Recent recommendations regarding this business are as follows: "Do not use this company", "Don't Go Here", "Don't do it. You will do it on their timeline or lose your money".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sona MedSpa has 1.7 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nurse practitioner, Technician was wonderful, Clean.
Cons: Deceptivness of the rep who sold me the treatment package, Pretty much everything, Way they treated you if something went wrong.Recent recommendations regarding this business are as follows: "Do not use this company", "Don't Go Here", "Don't do it. You will do it on their timeline or lose your money".
Most users ask Sona MedSpa for the refund as a solution to their issues.
Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOffices closing unexpectedly
Preferred solution: Full refund
User's recommendation: Do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Raleigh, North CarolinaComplaint - Attachments are in email and ava on request - Recording ava on request of call
Robin Trivette
Attachments
Aug 12, 2022, 12:58 AM (4 days ago)
to david.bryant, thomas.yu, jessica.rhoades, brittanytrivette, Robin
Mr. Bryant,
On May 20th I signed up for the Elite Care Membership at Sona Med Sap in Raleigh, NC. When I made my return appointment for August, I asked for it to be made at Cary which is 10 minutes from my home and office. They did all of this happily. I paid about $2000.00. I have been a long-time customer that has never been a no-show for appointments. Being a provider, I know how disrespectful this is. On August 2 at 11:43, I got a call with a VM and text telling me I could not go to Cary as they only have one person who does botox and she is there two days a week - not on a Friday - the only day they know I can go. . I see patients all week but Friday. I happily said that is ok and switched back to Raleigh with the understanding they were looking for someone in Cary. They are very clear...I can only go on Fridays - thus the reason they let me know this. You can see the text between Brittany and about this.
On August 5th I had an operation scheduled at the last minute. I contacted Sona Med Spa and canceled via phone and text. We rescheduled for August 12th at 11:30. I got a call at 9:00 on August 9th Tuesday morning and a VM on my phone telling me they were calling to reschedule my appointment for August 12th that was canceled. My office manager called August 10th because I did not cancel that appointment. No problem..they rescheduled me for 12:00 August 12th. I get a text confirming the appointments. I did not see the VM or text so that is why we did not respond for 24-hours.
In May, I got a bill for about $3000.00. I called the main corporate and they told me it was a mistake and would not happen again. The program is new and that was accidentally mailed out. Today I got another one stating it is now past due 30-60 days. I call Sona in Raleigh and tell her:
1. I want the bills to stop now.
2. I want something showing I owe nothing past due.
3. I will talk to her about it tomorrow (Friday) at my appointment.
I get a call back with a VM asking me to call that they cannot accommodate me for my appointment. We call back, VM, call back again and tell them we are recording the call. We are transferred and as you can hear in the recording, Brittany is as nice as she can be. Beyond nice. In the recording, you will hear the lady tell Brittany she needs to calm down. Even then, Brittany, in an assertive way, as she was doing nothing wrong, told the lady she was calm. She was. The lady was rude and did nothing to fix the problem. She offered to reschedule but when you hear the recording, she can tell she is not being forthcome. Next Friday..that is when my PCP and *** surgery is scheduled. She tried to offer weekdays but Brittany told her I have patients.
You will hear me come into Brittany's office, not at all nice, I tell Brittany I have VMs and text and a letter to my PCP rescheduling his appointment on the 12th as I have an appointment with Sona. Brittany actually tells me to be quiet please she is handling it. Never being mean to the ladt on the phone. I was very hateful. I was clear I was contacting you.
Why would I have done that for an appointment on the 11th? That is what they were tying to say. My appointment was that day at 11:00. This was well after 11. No one called me to remind me. No one called to ask if I was coming.
Here is what I want.
I want the contract canelled and a refund for July & August. I do not want to pay anymore money. You violated this contract by 1. Not allowing me to go to the Car location which was agreed on when I signed the contract. and 2. Canelling my appointments and trying to say I did not show for an appointment I never had. 3. Having me pay for a service but cancelling my appointments or changing them without even telling me. The longer your drag out my apppointments the more money you make and the less Botox you administered. I never had this problem before this contract. It is easy, and illegal, to make money and not provide a service. 4. Trying to bill me for the full amount and telling me it is past due.
Social media and ratings go far. What you are doing by sending me a past due bill is 100% illegal. I want something in writing stating the contract is canceled, my balance is $0.00, and a refund for July & August. I don't want to deal with a dishonest company that provides a medical service as that is very dangerous.
I am attching everything but the long recordning and VMs which are too long to send in an email. You are welcomed to call Brittany and hear it. I think you should know how hateful your employee is at that store.
Sincerely,
Robin Trivette
- Glamorized the consultations so you would buy the product
- Deceptivness of the rep who sold me the treatment package
- Way they treated you if something went wrong
Preferred solution: Let the company propose a solution
User's recommendation: Don't Go Here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Worth, TexasBeing told i have lost over $6000 credit
- Pretty much everything
Preferred solution: Deliver product or service ordered
User's recommendation: Don't do it. You will do it on their timeline or lose your money
Recent visit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sugar Land, TexasDon’t waste your money
First if all I had to listen to the managers personal problems to start with. Then I had two treatments and paid during a special for a total of 5 areas.
Thighs are more expensive. I decided to change two of my areas to thighs and was willing to pay the difference. The manager at that point credited my Acct back for the two regular specials and charged me full price for the thighs. That voided out my special price and cost me $220 more.
If she had just charged me the difference it would have been $100 more. The special was still running. She refused to make it right. I had already spent $4200.
After all the treatments and the waiting period I did not lose anything. They take pictures before and after but took them at different angles that made me look as if I had lost. Anyway I didnt see any results and contacted their corporate office and was not offered any solution at all. They just told me that they didnt guarantee any results .
I was told when I bought the services that I was a excellent candidate and was assured i would see results. I spent $4200 and didnt see any results. I guess I should have known by looking at the overweight staff. I think they should have atleast offered to repeat the process.
All I wanted was to see some results. All they care about is getting your money.
- Clean
- Results
- Pretty much everything
- Deceptivness of the rep who sold me the treatment package
Preferred solution: Deliver product or service ordered
Worst dermatologist practice
Great Experience
Half *** Pixel Procedure Raleigh NC
Very poor communication and system that they are using
Feckless aesthetician
Don't waste your money
- Deceptivness of the rep who sold me the treatment package
- Way they treated you if something went wrong
- Pretty much everything
Preferred solution: Full refund
Sona Med Spa: A complete waste of time AND money
I went to Sona Med Spa a few years ago (back in 2016, I believe), and I thought they were going to do a successful job with the hair removal on my face and underarms.
Well, apparently that hope was short-lived because their "hair removal" program ended up being a completely bogus scam. They had initially promised me that my facial and underarm hair would be removed after seven treatments, but my fifth-going-on-sixth treatment, I made another comment to them about my facial hair still being there (as I did on my third-going on fourth treatment). They said not to worry because it takes seven treatments.
Yeah, well, after that seventh treatment, can they please explain to my why I am still growing facial and underarm hair??
I am currently getting electrolysis from a family relative, and that method seems to be working correctly. Just whatever they did at Sona Med Spa, it was just a complete scam on all accounts.
I repeat, [b]do NOT[/b] waste your money there!
For proof of my particular aftermath...https://reaganator.com/sms.
__
Nikki Holmes
https://reaganator.com
(No relation to California's ex-governor.)
- Pretty much everything
- Glamorized the consultations so you would buy the product
- Deceptivness of the rep who sold me the treatment package
Preferred solution: Full refund
Don’t use Sona med spa
Cool sculpting, I will never go back, so in professional and
I called about a premotion and told them I was unable to make that day and they said no problem we will honor it the day of your appointment, great.
First I get there and the billing was all confusing they did not know what they were doing.Then they told me I have to make another appointment because this was the consult, that was not what I was told on the phone. The consult was ok
but when I returned for my treatment this woman Kim was a rude and abrupt.
I asked if we can go over where the procedure was being done? Her response was. “ we already went over this” I was paying 1000.00 for this, she should answer any questions I ask.
Then she said “I will just draw it on you,
not in a nice manner
Then she treated me as though I knew what to do next . I never had the banana area done. I had gone to Charlotte plastic surgery, and had a cool sculpting on a scar tissue area on my stomach,But she kept saying you had cool sculpting before..
I lay on the table on my stomach as asked as she rudely says “come on,lift up” “you know the procedure”
Then asked why I hadn’t gone back to
Charlotte Plastic Surgery? I explained they didn’t do this area, her response” that’s ridiculous its the same machine, they are probably out of business.” Very negative person, not a comfortable
situation. She was out of the room in seconds
Well I am going to wait to see my results.
Good thing I didn’t pay all up front ..
They called to check on me
I told them I will never be back
Brittany asked why , I told her Kim was not very nice
Brittany said she understands she has had many other complaints about Kim.
Why is she still there???
Waste of money
While going through treatments, the staff was very friendly and helpful. However, I was sold a treatment for Venus Legacy that was over $4000 for the package.
Ouch. I guess I should not have gotten sucked in because the cellulite on my legs looks the same as it did prior to treatment. I contacted Sona Med Spa and was hoping they would work with me but I was told I’d have to purchase another package because some people just need more treatments to get results. Why would I waste more money on something that did not work?
I will say, I did see results immediately following treatments but they disappeared before the 6 month point.
Save your money! Don’t use Venus Legacy to treat cellulite.
Cool Sculpting
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