Solutran
Solutran Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Solutran has 1.0 star rating from 8 reviews; overall sentiment is negative with repeated reports of billing failures, denied purchases, and poor customer service.
Positive Feedback
There are no pros reported; few customers received approvals from insurers but still experienced service breakdowns despite Solutran reviews noting otherwise.
Negative Feedback / Risk Areas
- Multiple Solutran customer complaints about declined cards for mobility scooter purchases and locked healthy benefits card access.
- Billing issues including double charges, withheld refunds, and long dispute delays.
- Poor customer service response and difficulty obtaining reimbursements.
Key Takeaways for Future Customers
- Expect potential problems with billing and refunds; document insurer approvals before purchase.
- Contact channels may be slow; escalate disputes early if purchases are declined.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Solutran has 1.0 star rating from 8 reviews; overall sentiment is negative with repeated reports of billing failures, denied purchases, and poor customer service.
Positive Feedback
There are no pros reported; few customers received approvals from insurers but still experienced service breakdowns despite Solutran reviews noting otherwise.
Negative Feedback / Risk Areas
- Multiple Solutran customer complaints about declined cards for mobility scooter purchases and locked healthy benefits card access.
- Billing issues including double charges, withheld refunds, and long dispute delays.
- Poor customer service response and difficulty obtaining reimbursements.
Key Takeaways for Future Customers
- Expect potential problems with billing and refunds; document insurer approvals before purchase.
- Contact channels may be slow; escalate disputes early if purchases are declined.
Media from reviews
San Antonio, Texas
Card decline for mobility scooter
When I called the insurance and they told me I could purchase the scooter from someplace like Amazon or eBay, you denied it. This is something I need because on January 1st, the plan will no longer cover my prescription pain meds, and the only option I have is to go on a narcotic, where I would be driving while impaired. There are no city buses in my town, and with the transportation I can get, I won't be able to walk because I won't go back on the heavy narcotics.
- There are no pros
- It would not allow me to purchase a mobility scooter after the individuals that put the money on my card said i could
Preferred solution: Apology
User's recommendation: Approve the scooter
Austin, Texas
Card decline for mobility scooter
I couldn't speak with no one even after the insurance said I could purchase the mobility scooter from an online retailer and when I tried calling numbers we're no longer in service or no one answered the phone
My medical insurance said I could the mobility scooter but your company didn't allow me to if United Healthcare said I can purchase it then the transaction should have gone through because even in this email it is listed as a mobility scooter
User's recommendation: I had called the insurance company and got authorization to purchase a mobility scooter so therefore the transaction should have gone through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
Still nothing and it's been 3 months almost here's one of 6 letters they sent and I have not gotten a refund I'm getting tired of waiting for this it's like they are just toying with me at this point if they can't do there job and give the money back why did they send me saying my disputes were valid
Preferred solution: Full refund
User's recommendation: They don't give refunds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy money
I didn't get the dispute I put in and got validated even though it was charged back. They kept all the money!
Preferred solution: Full refund
User's recommendation: It's bs
Card declined
Please call678.468.7914 this card has available balance on it of $120 but has decline when trying to use at the grocery store card number 418312****312743 for Edmond Bob if you could please return the call I will determine how we can use the available balance $120 on the card. Thank you so much for your support and service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't use my healthy benefits card
My healthy benefits card is not working I have contacted EVERYBODY !!! but about this issue still haven't been resolved My name is Willie Turner 07-18-1956 ,last 4 digit on the back of ucard 7985
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI took a training course and was supposed to get...
I took a training course and was supposed to get paid for 5 days and never received payment. What happened to my payment,?
It's been over a year that Noone has contacted me or even tried to handle this matter . Who can I contact?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnethical usuary company
No one will respond to my question.
No one at solutran will respond to my problem with internet payment. OTC products prices are 1.5 to 2 times more expensive than other stores.
OTC products poorest quality possible. write letters to health insurance company managed care site to cancel this program, report unethical companyI
User's recommendation: Yell scream write letters to any agency involved in.health care to investigate this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase number236514****
I ordered oil from my healthy benefits card and you received the money, now I cant get a hold of anyone to get my 550.00 back. I will get to the bottom of this and someone will pay
User's recommendation: Don’t use these scammer stupid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDrug test
I went to take my drug test and they said that they werent taking anymore drug tests from outran . What do I do
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Montgomery, Alabama
Reimbursement for double charged
In January 2023; I shopped at Winn Dixie grocery store on Mobile Hwy in Montgomery Al.using my Healthy Benefits plus card. After leaving the store I discovered I had been charged twice but only made one purchase.
I returned to the store and contact the corporate office for SEgrocers. Nothing was done. In March 2023 the same thing occurred. I was charged twice for one purchase.
I reached out to the corporate office again and this time after supplying the transaction history from my Healthy Benefits plus card, they told me to contact Solutran for my reimbursement. I emailed you the information and I never heard back from you. I'm resending the information and hopefully you can resolve this matter and reimburse me for the double charges.
My contact info is Norman Edwards cell number (334)777-****, email ne97074@***.com. Thank you
If the winn-dixie double charges you then they are the ones that need to settle it. Why didn't you ask the cashier to void the transaction while you were there?
Why would it be the responsibility of solutran to reimburse you when they covered what the store charged. They are not a bank that you can dispute a charge. It's a government funded program. Yes winn-dixe is going to tell you that solutran has to reimburse you, that way they can keep the funds.
Stop blaming a company that has no control over it. Winn-dixe double charged you winn-dixe has to reimburse you period.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting on card
I have to wait for a replacement card, in the meantime I have to go get groceries and they told me to just download the healthy benefits plus ap and they can scan it at the store. It won't load.
I have been trying for over 8 hours.
I need food and will lose my benefits if not used by the 31st. What do I do?
User's recommendation: Make sure you don't need anything right away
Montgomery, Alabama
Reimbursement for double charged
I don't know why I have to keep writing and calling and I am not getting any results. I was double charged for purchases and I want to be reimbursed.
I don't to just keep sending endless messages and emails. .
I guess I need to take other measures in order to get reimbursed for being double charged. I have been patient but this is getting to be a little much!
If your doubled charged the retailer has to refund you. Good luck getting legal action against a government funded program that offers assistance for otc products and food that is a benifit that they are not required to and at any point can cut the program at any time.
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It's a government funded program. They are credits not cash.
It's not a credit or debit card.
The government sends checks to the retailers not solutran. It's a benifit program and not required to offer benifits and can be ended anytime.