Solstice Sunglasses

I submitted a return for a pair of damaged glasses. I was contacted by a rep who stated I would receive a return label via email. I have emailed them several times (No response), called customer service (Phone just rang), and contacted them on IG, and nothing.

After I ordered my sunglasses first day mail, the tracking # immediately said they were delivered to a mailbox last week

Today. Monday, 6 of July 2020.

I went to the Barton Creek Square store with my husband and daughter to buy glasses, for my husband's birthday.

It turns out that the employee accused me of being a thief. He said the police would call and kept telling me THIEF !!

I ordered sunglasses that were $383 and they told me that my package was delivered but it never arrived or was stolen. They wouldn't reimburse me or send me a replacement and told me that they can't do anything for me, as the package was delivered.

What kind of company has no insurance for lost or stolen packages. Also how can they send something so expensive without requiring the delivery service to get a signature from the receiver?

I've attached an email Solistice Sunglasses sent me saying they will investigate and that I will be contacted by UPS to sign a non-receipt form, which I never received.

Now they closed the investigation.

What can I do now if Solistice Sunglasses doesn't reimburse me? I can't be the one paying for the stolen sunglasses.

Went to staten island mall and decided to go into solstice sunglasses. This is suppose to be a high end store why is the salewomen with black hair and glasses so nasty and rude. Totally unfriendly and her attitude sucks.

To Whom it May concern..

I placed an order with you guys for a pair of Gucci sunglasses TWICE. Both times you sent me the wrong color.

Notations were made and I was supposed to be receiving a call about the status and how to proceed. I had to contact you guys a few times to find out the status of this situation. I just wanted to let you know that first that's unacceptable. Secondly, you guys "offer" me a 20% discount on my next order....that is an INSULT as EVERYONE gets 20% off.

I spend quite a lot at your store and this "offer" for my inconvenience is the worst. I guess my money isn't worth anything to you guys.

I ordered a pair of sunglasses on 2/20/15- they cancelled my order stating that the mail address was different from my billing address... However the reason was different with each customer service person I spoke with.

Sooo- I ordered them again- this time shipped to same billing and shipping address- got a confirmation email stating the order was processing... 8 days later I heard nothing so I called to make sure order was placed- they said they were waiting for one pair on back order and then they would ship the order.

I've usually had retailers ship the items that were in stock and wait to send the other items. Very disappointed in communications because it would have been nice to know the pair was not in stock when I ordered it.

I had purchased a pair of sunglasses with a $150 e-gift certificate that I had received from my girlfriend.

Along with the gift certificate I had to pay about $20 in additional charges to make up the difference. Upon receiving the sunglasses, I had decided to return them due to a size issue. I called solsticesunglasses.com customer support in April to ask whether I would receive the full value of the gift certificate back as credit, since the coupon had expired since I purchased it. I would not have returned the sunglasses otherwise. I was told that this would be the case and had decided to return my glasses for a different model. Upon receipt of the sunglasses, there was a problem with processing the return for a few weeks and I was finally issued a new coupon code. When I had entered the code the value was for $75, half of what I had initially in the $150 eGift certificate. I spoke with their customer service representatives regarding this and they said there was nothing they could do since the coupon I had initially purchased expired.

I told them that I was assured that I would receive full value by their customer service earlier and that logically I would not have returned it otherwise. I've spoken to numerous customer service reps as well as one supervisor named Michelle, and they basically said that they can't do anything at this point. I can't even get the original sunglasses back. They've said that they can't refund the money for me either since this was a coupon purchased through ideeli. At this point blame keeps getting shifted around and there's no one willing to accept responsibility. In really the absence of being able to talk to anyone else without getting more headache and stress, I am turning to anyone that will lend an ear to help me. This has wasted more time and money than it is worth, but I honestly believe that this is a principle that I can not idly stand by for. I don't usually complain and having been in roles for sales and customer service before I understand the difficulty, but I believe it is absolutely unfair that since my decision was based on what I was told by solsticesunglasses.com and having been penalized for it, something needs to be done. Along with this, I would also like to make a mention that their customer service is very unprofessional as I've tried to contact them by email several times only to go with days without any kind of response. A couple of times they said they would get back to me in 24-48 hours,but they never did and I had to call them back. Also, the $20 they were supposed to have refunded to my account still hasn't been

processed and at this point, I don't know what else to do.

Do not buy sunglasses at Solstice Sunglass Boutique. Their shady business practices guarantee that they always win, and you will always lose.

They make you initial on the receipt that you understand their return policy (all unworn merchandise can be returned within 30 days). The "unworn" part of this is completely up to their discretion. The these clowns, "Unworn" apparently means completely pristine, no scratches do to ineptitude by salespeople. They will go through the motions of letting you "check" the merchandise, but will never tell you to look careful for miniscule, "hairline" scratches.

I bought a pair of Kate Spade sunglasses, took them home, tried them on one time, decided they were too big, and went back to return. The salespeople hemmed and hawed, "cleaned" the glasses multiple times to look for scratches (probably giving the lenses even more scratches) and finally told me they could not issue me a return for used merchandise. I had never worn these glasses, other than to try them on one time. It's fraud!

Do not purchase from this company. They carry great products, but their return policy is misleading. I am going back on Monday to talk to the manager.

I am so angry!