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To warn others from doing business with them.

1.4
I bought a pair of Celine Sunglasses for $460. After few months, the arms of the glasses stretched out and the case came a part. I tried to contact customer support more than 100 times, no one responded. Im unable to go to a store because theyve all been permanently closed. The closes one to me is 2 hours away! I have been waiting for a supervisor to get back to me for 4 months. Its disgusting.

User's recommendation: Never do business with them. They’re horrible.

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ID
#4309431 Review #4309431 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Never received a return label

Solstice Sunglasses - Never received a return label
Solstice Sunglasses - Never received a return label
I submitted a return for a pair of damaged glasses. I was contacted by a rep who stated I would receive a return label via email. I have emailed them several times (No response), called customer service (Phone just rang), and contacted them on IG, and nothing.
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#4080268 Review #4080268 is a subjective opinion of poster.
Loss
$41
Preferred solution
Full refund
New Reviewer

The sunglasses I ordered last night has a tracking # saying was already delivered last week

After I ordered my sunglasses first day mail, the tracking # immediately said they were delivered to a mailbox last week
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#3289316 Review #3289316 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$125
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

False accusations

Solstice Sunglasses - False accusations
Today. Monday, 6 of July 2020. I went to the Barton Creek Square store with my husband and daughter to buy glasses, for my husband's birthday. It turns out that the employee accused me of being a thief. He said the police would call and kept telling me THIEF !!

User's recommendation: You should be looking for better people to work in your store.

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#2037647 Review #2037647 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$170
Preferred solution
You owe me an apology

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Don't shop at Solstice Sunglasses

1.0