New Reviewer

We will be changing our insurance ASAP.

We will be changing our insurance ASAP. Don't waste your money on this insurance - note that this is NOT their discount plan. This is insurance. There isn't a quality dentist on this plan. Despite 818 general dentists within 10 miles of my zip... that isn't a real number from a patient perspective. Unless you as a patient care where solstice sends checks to dental conglomerates instead of finding the actual building to meet the dentist in. My experience so far finding a dentist on this *** site is this: Goto site. search - general dentist, smile211 plan, 10 miles of 33604 = 818 found. Most have fewer than 10 reviews. Of those with more than 10 reviews, that average 4 or better, 10 of them are 20+ miles away including just shy of Jacksonville at 180 miles, aren't general dentists, or don't take the insurance at all. Recheck that I have my above settings correct and rerun the search to make sure I didn't miss anything with them... nope. Any random record that comes up is more likely incorrect than correct assuming they have reviews and are halfways decent. Left messages for all of the remaining. One week later I have 1 returned call (she is one that doesn't actually take the insurance at all) Part of this is that all 23 dentists that are part of Great Expressions Dental Centers in Florida are listed as within 10 miles of me and their tool (AND their phone help line) are unable to distinguish where they actually are so you call the number listed only to find out that the dentist with the good rating doesn't work in that office, they don't know what office, they haven't heard of them and they aren't interested in helping you. We subscribers aren't the primary users of the "find a dentist" ... the dentist sends the claim to the Solstice and Solstice puts their billing address into the system and doesn't care about physical address for the "find a dentist" tool or even for their "not very helpful" desk - not that the poor folks on the phone get a vote, please remember that if you are annoyed and have to call. It dang well isn't the people barely getting minimum wage making this crap system. Don't bother with the blue "let us help you" button on that screen. It says to call and they will help. They just send the exact same info with all the incorrect crap that is already in front of your face. I don't know why the button is even there other than to make it look like they are helpful. What's the possible use case here? I have this info in my browser in front of my nose but dang, it sure would be nice if I sat on hold for 30 minutes so that someone can read it to me and not be able to answer any questions that aren't already displayed on the screen? Will update numbers if I ever find one or if I just give up. Don't waste your money on this insurance - note that this is NOT their discount plan. This is insurance. Plenty of dentists have their own discount plans/insurance in Tampa and some have shared plans with oral surgeons. The reason that this is a waste is because the major value that we get from an insurance provider over one of these micro-plans with a dentist is a greater selection. Solstice doesn't actually have a greater selection. They have wildly misleading numbers either deliberately or because of massive incompetence or care in terms of what matters to a patient. Even after managing to ID people that might be physically near me the options are limited to *** dentists. It's to the point where I am looking at good dentists in Tampa and then checking to see if they take this insurance... so far they do not. I wonder why that is. Oh yeah... see above.
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ID
#1665055 Review #1665055 is a subjective opinion of poster.
Cons
  • Inaccurate info about dentists
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

The worst dental benefits ever

My employer and I paid premiums to this insurance company. I had dental work done in September 2018 and here now in April 2019, my dentist has not been paid. Now I’m having to pay $500 more out of my own pocket after already paying $1300. This work was in network and supposed to be covered. After many calls, emails and conference calls with my dentist office and Solstice; NOTHING! Do not sign up for benefits with this company. You will be sorry.
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ID
#1513738 Review #1513738 is a subjective opinion of poster.
Location
Deltona, Florida
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund
New Reviewer

Horrible

He tenido la peor experiencia con este plan dental mi esposo paga una mensualidad para recibir los servicios y cúando voy al dentista me tienen que hacer dos coronas púes me la hicieron se pago el deducible que tenía que pagar y que supuestamente el plan había pagado la parte que le corresponde pero luego al tiempo comienzo a recibir cada vez cartas de cobros cúando voy al dentista a preguntar me dicen que el plan no quiso pagar. Mi esposo llama al plan enojado y nos dicen que no nos preocupemos que todo se iba arreglar y que perdonara el mal rato. Luego vuelve a llegarme la misma carta en el dentista me dicen lo mismo yo llamo al plan y ellos me dicen que quieren copia del rayos x que me hicieron para ver si en realidad necesitaba las coronas y ya se les ha enviado la copia creo que mas de 5 veces e incluso el dentista hablo con ellos y le dio todos los detalles púes nos dicen lo mismo de que todo se va arreglar. Mi esposo y yo estamos en busca de casa para comprar y cúando nos verifican el crédito resulta ser que me salió que tengo una deuda en coleccion y de que fue lo del dentista osea que por culpa de estos mala paga me arruinaron mi crédito y eso me está afectando para la compra de hogar. Nosotros hablamos con nuestro abogado porque esto es inconcevible. Me afectado mucho y tengo coraje te ofrecen miles de cosas y te envian documentos de lo que incluye el plan y cúando lo vas a utilizar si el gasto es mayor púes ellos ponen miles de peros para no pagar. Y la cobertura que mi esposo paga mensualmente incluye todos los servicios incluyendo coronas.
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ID
#1400749 Review #1400749 is a subjective opinion of poster.
Location
Orlando, Florida

Solstice dental discount plan and Great Expressions dental offices

I have Solstice dental discount "Plus plan one." I went to one of their dentists that honor their plan-Great Expressions, Boynton Beach, Fl. I asked the amount, with my discounted plan, to replace a crown. They said it would be $925. So, the amount is $525 in the Solstice list of fees. Where did the $400 come from?? Not on the Solstice fee schedule. It's code #10301, which is a fee that the dentist office tacks on for a "special crown" AKA Alternative Benefits???? So, like Humana, they are sticking another $400 on the price of the crown that the uninformed patient is responsible for! I will drop Solstice, and Great Expressions, and find a legitimate avenue! Buyer beware!
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1 comment
#1510644

did you find a new plan?

ID
#1051527 Review #1051527 is a subjective opinion of poster.
Service
Solstice Benefits Plus Plan One Health Plan
Reason of review
Pricing issue

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