Solo Stove
Solo Stove Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Solo Stove reviews show a 1.9 star rating from 5 reviews with consumers mostly dissatisfied, an 80% unfavorable distribution, and 100% would likely recommend despite high reported price level.
Key Takeaways for Future Customers
- Expect a well-liked stove product but verify packaging and delivery before assuming smooth receipt.
- Be prepared for slow or unresponsive customer service when reporting issues.
- Review refund and billing terms carefully to avoid restocking fees or disputes.
Negative Feedback / Risk Areas
- Repeated Solo Stove customer complaints cite non-existent or hard-to-reach customer service and poor communication.
- Reports mention incorrect shipping addresses, damaged goods from poor packing, and missing parts leading to returns.
- Consumers note problems with billing, refunds, and a 15% restocking fee; frustration with claims handling was common.
Positive Feedback
Users praise the stove design and some warranty support, with a few stating the product performs well and they previously recommended it to others.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Solo Stove reviews show a 1.9 star rating from 5 reviews with consumers mostly dissatisfied, an 80% unfavorable distribution, and 100% would likely recommend despite high reported price level.
Key Takeaways for Future Customers
- Expect a well-liked stove product but verify packaging and delivery before assuming smooth receipt.
- Be prepared for slow or unresponsive customer service when reporting issues.
- Review refund and billing terms carefully to avoid restocking fees or disputes.
Negative Feedback / Risk Areas
- Repeated Solo Stove customer complaints cite non-existent or hard-to-reach customer service and poor communication.
- Reports mention incorrect shipping addresses, damaged goods from poor packing, and missing parts leading to returns.
- Consumers note problems with billing, refunds, and a 15% restocking fee; frustration with claims handling was common.
Positive Feedback
Users praise the stove design and some warranty support, with a few stating the product performs well and they previously recommended it to others.
Montreal, Quebec
Refund rather than reship.
Non-existent customer service. Route is reshipping rather than refunding.
To return is a 15% restocking fee. I should not be held accountable for their error.
- Never received
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Stove sent to incorrect address
Cannot get ahold of anyone at this company. Our peel arrived, but on the stove. Looks like it was sent to the incorrect address.
Preferred solution: Full refund
User's recommendation: I would not order directly from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thompsons Station, Tennessee
Mesa xl
It did not get resolved
I contacted solo customer service in which it took me an hour and forty-five minutes to finally get to talk to someone who acted like I was no one. I own five of their fire pits and recommend them to everyone.
That will stop now. I had a simple request for a stove that I had just purchased for a Xmas present, and everything I asked was greeted with an abusive no. Not even an I'm sorry. I will probably return the one I bought and get another brand.
I own a business that is 82 years old, and I understand good customer service. Thank you.
Resolved: Great warranty service, honors their products warranty
Company fixed the issue and I have been provided with product replacement. Great company honored the items life time warranty.
Great products and support after your purchase.
The Solo stove company says what they will do and then acts.
Gallatin, Tennessee
Soho stove, heat, deflector missing heat, defection legs
I opened up the deflector and noticed I didnt get the deflector legs for it. I need the missing legs to use it.
User's recommendation: It's a great product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequesting new deflector clips
I am missing a clip and I'm tired of these clips falling off the deflector. Am I supposed to friggin' weld them?
Preferred solution: New clips now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grapevine, Texas
Resolved: Damaged product
Company fixed the issue and I have been provided with apology. Communication was key .I was persistent and all worked out.
I was able to get a live person Adrian at solo stove. He got the issue sorted .All good !Thanks Adrian!
I received a Christmas gift with a big dent on the side due to extremely poor packaging. There was back and forth on the computer with AI, which provided poor customer service.
I filed a claim on 12/27/24 and 12/28/24. They subsequently sent an email with a new order #421****, but I still have had no contact as of this writing. The return was delivered in Texas on 1/2/2025. I have not heard back from them since.
I want an undamaged Ranger Solo Stove. The company has photos from me as well.
- Stove is nice
- Customer service is bad really bad
Preferred solution: Deliver product or service ordered
User's recommendation: I would not buy on line as to the garbage packing, There is no protection
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about the base for Yukon solo
You don't respond to calls, texts, or emails. How am I supposed to get a question answered?
All I get is this - a request for a rating.
So - here it is. Poor.
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