Manufacturer: Solis Spa Covers Category: Covers Clear all filters (7 of 7 reviews match)
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I ordered one 11 months ago.within 6 months the thing was falling apart. I had several phone calls and sent more than one email with pics. I kept getting the runaround. Finally the owner got on the phone and was a complete ***. Screaming, yelling, condensending. I couldn't even get a word in. Now the covers stitching has completely fallen apart, so I have two half covers and all the straps have fallen off and there are cracks all over the cover....
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We purchased a hot tub cover last month for our 20 year old hot tub. The staff was friendly, knowledgeable and professional. The customer service is great, I was worried about my measurements and I am glad I trusted Solis's recommendations with the final measurements as the cover fits PERFECTLY. The cover arrived on time and fits perfectly. The quality is excellent. What a great looking hot tub cover and immediately made our backyard look ten...
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4.5
I liked
  • Knowledgeable staff
  • Fast delivery
  • Quality
#977292
On 11/3/16 I ordered a hot tub cover and lifter. That very same day my credit card was charged for the full amount. Today is 12/14/16 and I do NOT have my cover and lifter despite many phone calls that resulted in broken promises. The last was that by the end of the day yesterday, I'd have the tracking number for my shipment. I just called again at 8:30 am this morning. A very rude employee named Sally answered. She was stuck in traffic and...
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Anonymous

Shopping4fun We ordered our cover on 11/18. Each time we have called to inquire about it, we get the same answer. They'll get it on the track will get it by next Wednesday. Sally was ver...

3.1
#972950

Solis Spa Covers Hot Tub Cover Review

#997378
We ordered a cover in December and were told 2-3 weeks now we cannot get in contact with them , via phone voicemail or email!
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Solis Spa Covers Hot Tub Cover Review

#992691
4.4
Top quality sewing boughtvfrom 3 different companies most out there are not actual manufactures, as for screamed at me dont call in and get nasty off the bat, id scream at you too heard acall when i picked up my cover
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Solis Spa Covers Hot Tub Cover Review

#988180
1.0
Bought cover with dual vapor barrier oct 14, 2012 for $419. Paid for upgraded cover with dual vapor barrier and longer skirts. As of today cover is completely water logged. I use a mineral stick - not related to chemical degradation. I have emailed and called several times as it was still under warranty and not a single response. They can take your money but the warranty is WORTHLESS!
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It's been SIX (6) weeks since we sent our old cover back to these nit-wits for replacement and they don't ever answer the phone or return voice mail messages.I was suppose to hear back from the owner after a discussion with someone name Jennifer...guess what - not a word. They have danced around the defects in their product claiming it was our fault and They gave me bogus email addresses four different times, and who knows, the last one may have...
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Anonymous

BJ Never answer the phone. emails come back. Replacement vinyl (under warranty) didn't fit the foam. They require the customer to pay for returns even if it is the fault of So...

1.1
I didn't like
  • Quick to say it was you not the product
#943138