solidcore

I was counting down the days for the new Solidcore in West Palm Beach to open. I even brought three friends on opening day, and we all signed up for memberships because I've always loved Solidcore. That's why what happened has left me shocked, hurt, and honestly disgusted.

Not long after signing up, I had a medical emergency, a tonic-clonic seizure, and was hospitalized for a week, where I was diagnosed with epilepsy. I had to cancel a class last minute and was told it wouldn't be a problem if I emailed. But instead of support or understanding, I was met with unbelievable hostility and discrimination from the studio manager, Sofia. Over the phone, she was loud, rude, and made inappropriate comments about my disability. Later, when I came to the studio calmly hoping to speak with someone else, Sofia confronted me again, raised her voice, accused me of things that weren't true, and even kicked me out in front of others. She went so far as to threaten to cancel my membership.

I cannot explain how humiliating and shocking this was. To be treated so aggressively and cruelly, especially while going through a new medical diagnosis, is beyond unacceptable. I have never been disrespected like this in my life.

Because of this, I will be canceling my membership, and so will the friends I brought with me on day one. This experience was not only unprofessional but discriminatory, and people deserve to know how Sofia, the manager at the West Palm Beach location, treated a loyal client facing a medical condition.