SolarMax Technology
SolarMax Technology Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
SolarMax Technology holds a 2.1 star rating from 1 review, with consumers mostly dissatisfied and a recent recommendation: do not use this Solar Company.
Positive Feedback
Reviewers value customer service and reliability as important factors, though current feedback indicates these expectations were not met in practice.
Negative Feedback / Risk Areas
- Workmanship errors led to code violations and safety concerns noted in SolarMax Technology reviews.
- Customers report unresolved exchange, refund, and cancellation issues and broader SolarMax Technology customer complaints.
- Price level described as high relative to service and remediation demands.
Key Takeaways for Future Customers
- Confirm roof evaluation scope and get contracts specifying repairs and code compliance before work.
- Document interactions about refunds, billing and refunds policies and insist on written remedies for defects.
- Consider alternative providers if reliable workmanship and clear customer service policies are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
SolarMax Technology holds a 2.1 star rating from 1 review, with consumers mostly dissatisfied and a recent recommendation: do not use this Solar Company.
Positive Feedback
Reviewers value customer service and reliability as important factors, though current feedback indicates these expectations were not met in practice.
Negative Feedback / Risk Areas
- Workmanship errors led to code violations and safety concerns noted in SolarMax Technology reviews.
- Customers report unresolved exchange, refund, and cancellation issues and broader SolarMax Technology customer complaints.
- Price level described as high relative to service and remediation demands.
Key Takeaways for Future Customers
- Confirm roof evaluation scope and get contracts specifying repairs and code compliance before work.
- Document interactions about refunds, billing and refunds policies and insist on written remedies for defects.
- Consider alternative providers if reliable workmanship and clear customer service policies are priorities.
Work done incorrectly
My husband and I had solar installed on our home in 2019 by Solar Max. We were told before Solar Max put the solar panels on our roof they would need to first evaluate our roof.
If our roof was not in good condition, Solar Max would need to replace the roof (only where the solar panels were to be installed) at an additional price. This was completely fine by my husband, and I & We told Solar Max to go ahead with the evaluation of our roof. After hearing from our Rep we were told that our roof (where the panels would be installed) would need to be replaced. We went ahead with the roof replacement (where panels were going) & installation of the panels.
Fast-forward to 2022 & it was now time to replace our entire roof.
We were told by multiple roofing companies that we had a third layer of roofing shingles under our solar panels. We were told that this was not in code & that all three layers would need to be torn off & then replaced by the new roof.
I was stunned to find out a Solar Max, a reputable company, did not install our roof the correct way. And that the roof was not in code & that it could be a potential fire hazard.
I have been in contact with Solar Max & now they want me to come out of pocket to fix their error.
Preferred solution: Full refund
User's recommendation: Do not use this Solar Company
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