Resolved
milo s

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Resolved: Poor system service

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Updated by user Apr 08, 2020

Mine was a complaint about unprofessional dealing with the service department -not a technical issue. Best, Milan

Original review Mar 09, 2020

system service person (Stefanie) not returning calls after a few messages left on her voice mail. also noticed a lot of her talking trying to effect the control of the narrative... maybe good in sales but not in service with a customer who already purchased and paid!

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Pros:
  • By and large good system
Cons:
  • Within 1 yrs 2 microinverters failed
Anonymous

You're disturbing me.

Why you send me mail with the wrong name?What is the name of the company that sells my address information?You're disturbing me.

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Nycholas Rln
map-marker Elkridge, Maryland

Excellent company - highly reputable

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So happy I chose Solar Energy World of Elkridge Maryland to design and install our solar system. The crew was excellent, and everyone who worked with us.

We have had our solar panels for over a year now and are paying almost nothing for electric now. What really sold the deal for us was Solar Energy Worlds facility, everyone who works inside it, and they practice what they preach. They have solar panels on their own building. The other solar installer offices I went to didnt even have solar panels on their store fronts.

Solar Energy World provided exemplary service and professional work on our home. Everyone at Solar Energy World should be commended on their ability to take care of their customers.

They left nothing untouched. Solar Energy World will be here for the long term.

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Pros:
  • Staff and the savings
Cons:
  • Took longer to install than i hoped
Reason of review:
Good customer service
Anonymous
map-marker Washington, District Of Columbia

SolarEnergy World

Pushy, rude didn't work for me, just my opion. solar power is great and if you are looking to go for solar energy it i definitely think you should do it, but go with someone nicer who will let you decide without making your husband be there!!1 I am still consdering solar energy w/ the high cost of electrical in dc but i would say for sure consider you options.

i wish I had seen the angies list reviews because I should have stopped the appointment with the solar energy repersentative but I still didn't do it. Good luck and be careful

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2 comments
Guest

We have no idea who this customer is because she hid her name in this review, but I can assure you that if she is a real person, and is still interested in going solar, we would be happy to help her. It looks like this was written over a year ago, but this is the first time anyone from our company has seen it.

Frankly, we have never heard of this review site before and so the review itself seems suspicious.

However, just in case this is a legitimite review site and the reviewer is a real person, I invite her to call me at 410-579-**** to discuss her complaint. - Laureen Peck, Vice President of Marketing, Solar Energy World LLC

Guest
reply icon Replying to comment of Guest-880738

We have no idea who this customer is because she hid her name in this review, but I can assure you that if she is a real person, and is still interested in going solar, we would be happy to help her. It looks like this was written over a year ago, but this is the first time anyone from our company has seen it.

Frankly, we have never heard of this review site before and so the review itself seems suspicious.

However, just in case this is a legitimate review site and the reviewer is a real person, I invite her to call me at 410-579-**** to discuss her complaint. - Laureen Peck, Vice President of Marketing, Solar Energy World LLC

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