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Scams

Solar Dimensions - Scams
Interested in tanning during the winter months so I inquired about specials online. I received a promotion through my email. It had expired the previous month. I went into the salon showing them and they would not honor it. I questioned why I would be sent an expired coupon. The girl behind the counter then began to tell me the specials they had. The promotion that was sent to me was exactly what I was looking for to try it out. The packages she had were all over priced. I went ahead and did the monthly silver package and ended up spending almost $100 after buying lotion that I soon found out was close to the expiration date(unknowingly at point of sale)and the eyewear. The tanning bed was alright even though the music function did not work. On my next visit I was waiting for an employee for over 5 minutes to come out of the back. I just thought she was cleaning a bed. She was eating in the back. Which is fine, but when you hear the customer walk in that should be your first priority. She apologized and was very sweet. The following day I returned and the girl there couldn’t find me in the computer even though I spelled my last name several times. She asked if I’ve even been there before?! Telling me the only names she had with my last name. Like I just had no idea where I was or something. Made several ugly faces while trying to find me and spell my name slowly for her. Finally she figured out my name was spelled wrong. I was there the previous day and the girl found me immediately. I feel that was rude customer service insinuating I’ve never been there before like I didn’t know where I was. I just feel like the whole establishment is poorly managed and marketing is a scam just to get you in the door and it worked. I was suckered. Thankfully I only purchased for the month. After reading other reviews I hope my credit card isn’t charged again for the next month. Since they didn’t give you any of the paperwork you have no way of seeing the fine print. If they can send expired coupons I wouldn’t be surprised. I have already cancelled my credit card to avoid this.
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ID
#1169107 Review #1169107 is a subjective opinion of poster.
Location
Dacula, Georgia
Service
Solar Dimensions Customer Care
Reason of review
Poor customer service

Do not use Solar Dimensions - Hidden charges and fees

I went to a Solar dimensions are few times over the summer season and I decided to freeze my account. However the company does not tell you must sign up for another billing cycle and pay another month just to unfreeze the account. If somehow you have a credit dont even try to use it as they have stipulations on how its used and when it can be used based on reactivation of your account. My best advice is stay clear away from this place and any other Solar Dimensions locations as they really do their best to scam and lock you into contracts.
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ID
#909862 Review #909862 is a subjective opinion of poster.
Location
Madison Heights, Virginia
Service
Solar Dimensions Membership
Reason of review
Pricing issue
New Reviewer

Horrible Company, Don't Go Here

Worst customer service ever. Not sure why Colleen is in the business of customer service when she clearly has no customer service skills (been waiting since APRIL for a call back and it's now June) and no authority to make exceptions for unforeseen circumstances. I understand sales are final, BUT I also understand business run ethically MAKE EXCEPTIONS. When I purchased upgrade dollars, I wasn't intending on my company transferring me across the country. So - SD members - if you want to do business with an organization that will take $200 for services un-rendered, continue working with solar dimensions.
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ID
#869503 Review #869503 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Solar Dimensions Customer Care
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund

Solar Dimensions Membership Review from Roswell, Georgia

Hands down worst place to tan when it comes to customer service and telling the truth. Signed up for 2 months -- when I went in to tan one day the system wanted to charge me $47 for a membership I already paid for! Then they tried to threaten me that a tanning salon will hurt my credit score, do they think I'm ***? They can't even tell you membership prices without beating around the bush for $20 minutes, and then bother you everyday about your lotion or after care. Can never go in to tan without trying to sell you something. Be aware of this phony place!
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ID
#860267 Review #860267 is a subjective opinion of poster.
Location
Roswell, Georgia
Service
Solar Dimensions Membership
Reason of review
Problems with payment

Tanning Lotion Review

This place is a joke. Every time I walk into tan, I'm trying to get "sold" on lotions, goggles, upgrade my tan..... ive even been told they sell "Clinique" and "bare minerals" tanning lotions at TWO different salons which is a complete lie and a ploy to buy! Too thirsty for money & you can tell customer service (when I actually do need something or have a problem) is NOT number one for them.
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ID
#586548 Review #586548 is a subjective opinion of poster.
Location
Norcross, Georgia
Reason of review
Poor customer service

Solar Dimensions Unauthorized Charges

I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated: 'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships]. Your 1st month's prorated dues will be charged on the first billing.' As my first billing was charged on 03/01/2014, I would expect March to be month 1. I travel for a living and was leaving town 06/01/2014, returning only sporadically through the end of September. As I believed I could cancel after I paid for the month of May, this seemed to work perfectly. When I visited the salon towards the end of May and requested cancellation of my account, the girl behind the desk was systematically unable to complete my request. I was provided the number for Colleen Vale, Corporate Office Supervisor, to discuss this further. When I called and spoke with Colleen, I was informed that the month of March counts as the 1st month that is prorated into my initial billing and therefore was committed through the month of June and could not cancel until the final draw was completed. I informed to her that this was not explained to me when I opened my account and I was told my commitment was for only 3 months, thus available for cancellation after May. She expressed her understanding that the contract could be misunderstood as such and offered to credit my Solar Dimensions account for the June payment and freeze my account until my work travel died down. Considering a ‘prorated’ payment is to account for a partial month and my contract started on the first of March, I was not pleased with this resolution but felt it was not worth the fight. I asked if I needed to send any sort of reminder or follow-up to ensure this was taken care of (as we spoke near the last day of May and she could not complete the transaction until after the June draw) and she said no, that she would take care of it. I’m fully aware that the mistake I made is trusting her word and I should have followed-up. After returning from my travels, I noticed that a draw had been made on my credit card for ‘Solarium’ for the month of October. When I further investigated, I noticed that the account was never frozen and Solar Dimensions had inappropriately created unauthorized charges for 4 months of services ($78.88 x 4 months = $315.52) to which I did not agree. I immediately called Colleen and at first she stated she did not recall our conversation and that she searched her email and couldn’t find anything evidencing our conversation. She then retracted that statement, saying that she did remember speaking with me but because she could not find anything in writing regarding the freezing of my account, she couldn’t do anything retroactively. When I questioned why she wouldn’t honor an agreement she acknowledges that she made, I was offered a partial credit. I continued to express my dissatisfaction and asked to speak to her supervisor and the final offer was a credit to my Solar Dimensions account (not my credit card) for the 3 months I was traveling but because I am in town and can use the month of October, they wouldn’t credit the 4th month. I then expressed my extreme displeasure with this proposed resolution as I was falsely misled to believe that my only financial commitment to Solar Dimensions subsequent to June was $5 per month to freeze the account but instead $315.52 (not including the month of June that I am still against) was forcibly relinquished. During this phone call, Colleen stated that I need to email her in regards to cancelling my membership but I had to ask for Colleen’s email address 3 times and the phone call almost ended prior to her providing me with this contact information. After asking several times to speak with Colleen’s supervisor, I was informed that she is unable to give out her contact information but she would have the Jennifer Smith, District Manager, contact me. I will continue to persistently work my way up the chain until I feel an appropriate resolution has been reached. After consulting with a contract lawyer and re-reviewing both the contract and my credit card charges, I firmly believe that Solar Dimensions falsely misled me and should credit my credit card, not my Solar Dimensions account, for the months of June, July, August, September and October totaling $394.40. I have never had an experience with any business as greedy as this one and feel they should be ashamed of how they are conducting business. I highly recommend avoiding any binding agreement with this company or trusting the word of any employee. After running a quick search, I found 3 stories similar to mine (please see links below) so this is obviously not their first offense. I fully intend to put my story on as many social media outlets and review sites as possible, and if successful resolution is not achieved within the company, I intend to dispute the charges on my credit card, report them to the better business bureau, and take legal action. This type of business practice is unacceptable. http://www.yelp.com/biz/solar-dimensions-atlanta-10?hrid=9QjswJUBBEGKdp9FSh6jlw http://www.citysearch.com/profile/4083****/alpharetta_ga/solarium_alpharetta.html http://www.yelp.com/biz/solar-dimensions-atlanta-13?hrid=HXo-YZDwl73w7CSiaDDq6w
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1 comment
#1165516

Alex Royter is the owner

ID
#541578 Review #541578 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Solar Dimensions Membership
Reason of review
Problems with payment
Loss
$395
Preferred solution
Full refund

Solar Dimensions - Staff and no refund

I paid over $300 for 4 sessions in the Sun Angel (tanning lotions included). Equipment worked 1st time. Second time, equipment broken so desk associate suggested a standard tanning bed. She set time - I questioned it as too long (I am fair skinned). She seemed distracted and unable to concentrate. I got out early but still burned like a lobster. 3rd trip, same associate, distracted and unable to get the equipment to work. Her eyes were bloodshot and watery. After 4 attempts, I concluded that she was incapable of functioning. Regional Mgr would not refund remaining tans. I have no confidence to return since they are not professional and I don't want to get burned again. Very disappointed with the company. Should have chosen a reputable tanning salon - shame on me.
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ID
#533333 Review #533333 is a subjective opinion of poster.
Location
Chamblee, Georgia
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Price reduction

Biggest SCAMMERS in Atlanta.

I signed up for a membership at Solar Dimensions because I had a wedding to go to, and needed to get tan pretty quickly. After getting long, drawn out sales speech, I finally decided to go ahead and sign up. After all, it was only a two-month commitment according to the sales girl, so no big deal, right? WRONG. When I tried to cancel my account at the two month mark, I was informed by the snobby sales girl (by the way, took me about 10 minutes just to get her to acknowledge me between her text messaging on her phone and gossiping rudely with her co-worker) that she would not allow me to freeze my account until I had been billed for six consecutive months. Excuse me, but are you kidding me??? I had to pay about $700 over the course of six months, just to cancel! If they had just been honest I would have gone somewhere else or chosen another tanning option. They even had the nerve to say something along the lines of "UM, well, we have other options that are cheaper if you can't afford this one. Next time, definitely sign up for a lower level. Sorry." Now you are going to call me broke in front of a room full of people just because I got scammed by your company into paying hundreds more than I was planning on to use your salon? I called their corporate office and they just tried to smooth it over by giving me a free service. HOW ABOUT YOU JUST LET ME CANCEL?? Honestly, the employees are ill-trained, rude, pushy, and way too young and immature to understand what customer service is all about. They try to shove hundreds of dollars of lotion and products down your throat at every visit, and most of all, they flat-out lie to you about what you're signing up for. I would have never spent that much money to tan... which they knew, which is why they misled me and snuck an extra four months onto my billing period. Bottom line, to avoid getting scammed, just go somewhere else. No one deserves to be degraded and cheated like I was.
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ID
#524350 Review #524350 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Solar Dimensions Membership
Reason of review
Poor customer service
Loss
$500

Solar Dimensions is a rip off.

I joined to use their Solar Angel bed, but this bed doesn't work half the time. This has been an ongoing issue they continually claim they will fix. Last time I tried to use the Solar Angel, and again it was not working, they claim I broke the bed's scanning device and now they want $500 or they are going to the police, which they've done. I'm waiting to give the police my side of this, I didn't break anything. Besides it was already not working. Do not join Solar Dimensions. The equipment is not maintained and they will try threatening tactics with you if it suits them to extort money from you. Very despicable company.
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5 comments
#869194

Thanks for the heads up! I always read reviews before I buy. You saved me a headache big time.

#869192

I had the same issue! Then they tried to persuade me to use a lower end model. That's not what I paid for!!!!!!!

#869190

They don't stand behind their product there. Tan at your own risk!

#869189

These places are not staffed by rocket scientists but should train adequately. Since they control the equipment from their computer, you could get really burned if they don't know what they are doing. I agree!!

#869188

I was irate. The desk associate was virtually incoherent. Tray a professional tanning salon and pass on by this one.

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ID
#348891 Review #348891 is a subjective opinion of poster.
Location
Tucker, Georgia
Loss
$103
New Reviewer

Staff misrepresentation of services and contract details

Based upon the hi-tech equipment that Solar Dimensions, Smyrna boasts, there is NO reason why they shouldn't receive an outstanding rating. My issue, however, is with the staff, NOT the equipment. Problem #1 occurred after being a member at the platinum level for a month- only to find out that I'd been tanning in a Silver-level bed every visit (about $30-or-so-less per month). Thankfully, one day while checking in, the front desk girl asked why I wasn't tanning at the level I was paying for. News to me! The rooms aren't labeled with the 'level' and the pics on the brochure don't match up to what they've got in each location, so I was none the wiser. I doubt they did it to cheat me out of my membership fee, I just can't imagine why I was ever put in the lower level bed to begin with- and I chalked it up to poor training of the staff. It would be beneficial to have the beds labeled with their 'level' so the staff AND the customer have an easy reference. No one on-location was authorized to either credit me the difference or give me a few free upgrades. Two weeks later I finally received a call from the elusive 'manager' who neglected to give me a call-back number and whom I never had the pleasure of even voicing my issue even after leaving a couple of messages with the front desk staff. Ironically, the front desk associate that signed me up and put me in the wrong bed day after day is also the same one that gave my husband and I completely off-the-mark information about their membership 'rules', which brings me to my second, more disturbing issue. There is apparently no such thing as 'freezing' a membership within the first 6 months, which I questioned after having looked over the contract (to the annoyance of the people working the front desk) and proceeded to clarify 5 different prior to signing the contract. The $5/month hold is NOT an option until after a 6 month CONSECUTIVE billing cycle has elapsed- regardless of how it's interpreted by their staff. I signed my contract in March- I found out I was pregnant in June and am stuck with a $90/month bill-for-nothing unless I want to go the chemical/spray tan option, which was suggested as the only alternative that they could (WOULD) offer. I knew that there was a good chance that I'd be pregnant by the summer, and if I hadn't received repeated assurances that I had a 'workaround', I would have never have committed. It's a shame too because poor customer service can make or break the best company- and this has the potential to be one of the good ones. I am not a difficult to please patron and have NEVER posted a comment- positive or negative-about any company, despite the fact that I use reviews to help me determine the businesses that I will patronize. Hopefully this will help prevent someone else from making the same poor decision. (P.S. It just so happens that the girl I dealt with is no longer employed at SD, and the latter 'problem' is being written off as an issue with the employee- despite her conferring with her counterpart on the day we signed up who confirmed what she was telling us).
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ID
#330461 Review #330461 is a subjective opinion of poster.
Location
Atlanta, Georgia

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