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New Reviewer

Coloured folders not working - no customer service

I bought the software for colouring folders and it doesn't work. They state customer service is available but tried contacting them and no one ever got back to me so cancelled account almost immediately but, they have billed me for the year and state they will not bill me for the next year. What a rip off..... I want my money back now.

User's recommendation: don't bother with this company.

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ID
#3370640 Review #3370640 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Loss
$53
Preferred solution
Full refund

Product did not work, no help, no refund

Their product would not load properly. They state help is 24/7 no one ever got back, even after contacting them 2 times. They state money back within 30 days if not satisfied. Asked for money back - no one will get back to me. This company is a scam..

User's recommendation: run in the opposite direction.

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ID
#3171767 Review #3171767 is a subjective opinion of poster.
Location
Vancouver, British Columbia

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New Reviewer

Don't buy WALTR-2 for Windows software

A couple of days ago (on or about 2/27/2020) I tried to access WALTR-2 for Windows software on my PC but received a message that "Your copy of WALTR-2 is not activated" and that I had to register my copy of my license key, or purchase one to obtain "unrestricted usage &;;;;;;;;;;;;;;;;;;;; live human 24-7 support". I had purchased this software in May 2019 (because I was unable to sync itunes music from my windows PC to my iphone) and used it previously so I didn't understand this request but I nevertheless searched through all of my correspondence from softorino/WALTR-2 (going back to the time of my purchase) but couldn't find a license key. To obtain this I called their support phone number. They didn't answer and, although I left my phone number, it's several days later and they still have not called back. Nor have they tried to reach me via email. When I chose WALTR-2 in May of 1999 it was because of promises made by them, and reviewers such as CNET that this software would provide instant connectivity. Indeed, CNET even stated that "With High Speed Wi-Fi connectivity - WALTR 2 brings a new dimension to freedom. As soon as you open WALTR 2, it instantly looks for any Wi-Fi enabled iOS devices around you and connects to them. This only takes a few seconds to discover the bridge between WALTR 2 and your iPhone. " This was definitely not at all what happened. In fact, upon my attempted installation last year it didn't work at all so I tried calling WALR-2's support phone number in May/June 2019. Just as now, there was no answer and no call back. Then I sent an email for which they responded with a six step instruction list that I "should try". So much for instant connectivity. I believe these steps resolved the issues but altogether the time it took to try an initial install, to try to reach them by phone and then send an email, and then to implement the six steps I had to follow to get WALTR-2 for Windows to work as promised was ridiculously frustrating and time consuming. Even more annoying is that I am again unable to access their software, and that their alleged live 24/7 support is clearly nothing more than a sham.
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ID
#1808787 Review #1808787 is a subjective opinion of poster.
Product
Softorino Waltr 2 Music Software
Cons
  • Non responsive and not easily workable
Loss
$40
Preferred solution
Let the company propose a solution

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