filters
state:
Show
city:
Show
category:
Show
product:
Show
Sofa Mart & Furniture Row - defection products
DON'T by furniture from Furniture Row or Sofa Mart. Sofa is unraveling @ seams and we've had less than 1 year. Company admits in an email the seams are in fact unraveling, but they won't honor the warranty. I think Trump should address this on Twitter, calling out...
Read more
FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We're sorry to hear that about your sofa, and we'd like to...

1.2
I didn't like
  • Useless warranty
#1016801
Reply to reviews
We have had our cloud leather sectional for just a little over a year and the coloring is coming off of it. I called the store in Draper Utah that we bought it from and tgey said we only had a 1 year warrenty on it which was a lie because we purchased the 5 year...
Read more
Anonymous

Anonymous So you had proof that you had purchased a five year warranty and you chose to sit on the issue for a couple of months after your initial complaint? Did some of that leather d...

FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.5
#1015616
Reply to reviews
Purchased warranty for a sofa and love seat set purchased on sale. And after 1 year the spings on the sofa have pushed through the padding. Sofa mart said they can repair it and they no longer carry the sofa because of poor customer reviews. But since we have warranty...
Read more
FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

2.2
#1011770
Reply to reviews

Short Review for February 25, 2017

#1013637
Terrible customer service. Will not return calls. Finds evety excuse to get out of warrenty. I will never shop there again. Tulsa oklahoma
Comment
Show

Pillows Review

#600737
3.5
Got our sofa, chair, and ottoman and have found out after a month waiting for it, and never got the two throw pillows which was told to forget it this week at the Columbia, Missouri store that the over $3000.00 set is from China and junk. Need to change name to China Row and China Mart. My money will never be spent there again.
Comment
Show
We bought a seven piece electric sectionial and only 3 pieces are not broken or make terrible grinding noises or tears in fabric. The customer service has been poor. We had decided prior to pickup not to purchase an 8th piece for the sectionial and it took three phone...
Read more
FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.3
#998708
Reply to reviews
Purchased a brand new sofa ottoman set with the warranty and pet coverage for 1500$. Then one day later my puppy burrowed in the my ottoman and they refused to acknowledge my warranty and pet damage coverage stating that the pet damage was not accidental but...
Read more
FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

was told that the 899 quote was for the whole sectional but in fact that I had bought one sofa my salesman put off my delivery twice now I know why he knew this day would come also ordered white chaise lounge chair when in fact it was also wrong I had planned new years...
Read more
FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.0
I liked
  • Sucked
#987949
Reply to reviews
Poor customer service. Defective chair, rude salesperson. Totally dissatisfied!! Lost my business forever!
Read more
FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

Product
#984814
Reply to reviews
Buyer beware of false pricing! I picked put a sofa only to be told the sticker price wasn't correct. Also the price flyer posted on top of the coffee table said three tables for $299 but the sales person said "not for THOSE tables". They also show couch sets with...
Read more
1.0
#984115
Reply to reviews
Got flier with newspaper this morning. Big 4 day sale at sofa-mart open at 0800. Paisley recliner for $199. Got there st 09:15 doors locked. Other 2 business' in furniture row open so went in through other door and walked to Sofa Mary. 1 salesman got up to tell us did...
Read more
1.0
#982922
Reply to reviews
Sofa mart, avoid like the plague
Bought leather Cloud Mahogany color 3 piece recliner couch and recliner chair at Sofa mart (Furniture Row) in Las Cruces, New Mexico. Also purchased "protection plan". Total cost over $2500.00 Within 18 months the dye on center section backrest of couch was coming off...
Read more
FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.5
I didn't like
  • No help from warranty company
  • No help from store manager
  • Sofa discontinued and no spares available
#976681
Reply to reviews