Sofa Express
Sofa Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sofa Express has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "If you come across one of these stores steer well clear", "Don’t have any".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sofa Express has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "If you come across one of these stores steer well clear", "Don’t have any".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Blisworth, Northamptonshire
No show off order
I ordered and paid a large sum for a three piece from sofa express told 12wks delivery which would be today however no show of furniture and I've just been informed the particular shop I ordered from has closed down. No information supplied to myself but this company should of actually been thoroughly investigated before being rented premises
User's recommendation: If you come across one of these stores steer well clear
I have an issue with my couch
One side of my sectional is squeaking and we just purchased our couch this summer. I dont believe that should be the case for a $4000 couch. We did purchase the warranty so I am looking for a resolution.
Preferred solution: Let the company propose a solution
User's recommendation: Don’t have any
Charlotte, North Carolina
5-year Warranty
We purchased a couch, loveseat, chair and ottoman from Sofa Express while the store was going out of business in Charlotte 5 years ago. We paid $2660 for the set and $199 for a 5-year Warranty for the set.
The furniture has not held up at all. The leather is worn and flaking. I called to see how the warranty works and they (MultiMaster) said Sofa Express is no longer one of the companies they work with so the warranty is no longer valid.
Why did Sofa Express sell me a $200 warranty if they knew they were going out of business? I am not happy!
Reston, Virginia
Buyer Beware
I just found out Front Room Furnishings IS selling Sofa Express-At their
"discount" store,,, What's that tell ya ? Also what raised my curiosity,,
the same people are doing the advertising for Front Room that did Sofa Express. Makes you wonder ??? Just what they are selling (DUH)! After reading all the complaints, would you trust the same people selling the same products, that are getting a very large amount of complaints-from delivery charges to *** workmanship??
I don't buy it screw me once shame on me screw me twice shame on YOU!!
I hate to say it, it just goes to show you, Don't drop the soap! You may not be able to pick it up!!! ((NO DELIVERY PUN INTENDED))
Be careful. yes frontroom furnishings is the same company. But so is bedrooms first....Owned by the same family that owned sofa express.
Vestaburg, Michigan
Pkinohio
We bought our Natuzzi furniture from Sofa Express: two strikes against us. First Sofa Express went belly up and secondly our sofa from Natuzzi is junk.
The "leather" on the seat cushions of our sofa has cracked. All the recommended care instructions, treatments and cleaning was followed as stated in the "piece of paper" warranty. I would not recommend Natuzzi to anyone unless they can afford disposable furniture. The quality of Natuzzi fine leather products sucks.
They do not stand behind their products, another foreign country selling their wares to naive Americans.
I say we buy American. I've learned.
Klaussner purchased Sofa Express, changed the name to "Sofa Express & More,"and ousted the old personnel, in order to use it as an outlet for their product. Having closed SE, they are now peddling their wares at various furniture locations around the city.
Any warranty issues can be addressed through the factory via their phone lines and website.
Frontroom is run by the folks who built Sofa Express when it was a reputable company. FrontroomFurnishings does not now, nor did it ever sell Klaussner products.
Reston, Virginia
Gave me the furnature advertising sausage !
After reading "couch potatoes" blog and everything else about Sofa express, I wouldn't buy a pillow or a foot stool for MY DOG from Front Room Furniture or Sofa Express. People like this obviously prey on instant sales without reguard to the obligations of good business practices after the sale.
It's AMAZING that one attractive blonde and her mother can reel in so many suckers!! I THOGHT FRED RICART WAS DEALING!!, He can't hold a candle to these two BIMBO'S. I am already so leary of buying anything from FRF.
I'm ready ready to build my own foot stool, for my DOG!!!. Plus- NO CHARGE FOR DELIVERY!!!!
the purchase a sofa with a lifetime warranty from sofa express. the service tech arrived after a weeks time and started asking me probing questions, like have what have you been doing on this couch and have you been jumping on the couch because this type of damage could not be done from normal sitting.
He gave a price tag, Companies don't like doing warranties this is a scheme thats done to extract new money. The Lifetime warranty is nothing but a sales gimmick they don't ever want you to use it.
Columbus, Ohio
Sofa express can not be reached to honor my warranty
I purchased a chair and couch in February 2006. The chair has broke in two places and the seat is torn on both sides.
When I try to reach anyone It is without success. We paid over 1800 dollars for this trash. Someone needs to be held responsible for this false advertisement and for the warranties not honored. I am a disabled cancer patient and it isn't like I can just through money out the door.
If the company new they were going to file bankruptcy they should have put it in writing and not offer warranties and service plans they knew they could not follow through on.
I have worked in this industry for many years. Everyone is correct.
The same FAMILY that owned sofa express. Now owns frontroom furnishings. I worked for both. Service is a very difficult part of any furniture store.
The problem is sofa express changed hands so many times that it would be a nightmare to get anything fixed. As far as front room appearantly if you had a problem you need to go to the corporate office to complain.
Then maybe you will be heard. Zane trace drive columbus ohio....
Indianapolis, Indiana
Sofa Express is unreachable to replace the handle for sofa.
Last year, at tax return time (April), I decided to purchase a new sofa. My old one was about 15 years old, and it sagged terribly.
I went to Sofa Express to find a new one. I purchased a 3-piece sectional with recliners in two pieces, the couch and the love seat portions of the sectional. My couch (3 pc. sectional) now is barely a year old.
The handle to pull out the footrest/recliner broke, after less than a dozen uses. What to I do to get it repaired? Sofa Express should be ashamed and held responsible for selling below-quality merchandise at above-quality prices! I've tried all the phone numbers listed, all having been disconnected.
Who will be held responsible for repairs, since I paid for a lifetime warranty, in addition to the scotchguard treatments?
Tampa, Florida
Need Repair
I to am a victim of Sofa Express! I have the reclining sofa and loveseat with cables that keep breaking.
I get a recorded message saying the mailbox is not monitored and not to leave a message.
If someone could just tell me who or where I can buy the cables so we can use the recliners, I will replace them myself.
If the company had sent letters notifying there customers of their pending Chapter 11, I could have just asked them where we could call to get service or the parts needed to fix the problem ourselves.
I don't think that is too much to ask for!!
i would like to know where i could get replacement parts (handle on recliners) for my sofa bought at sofa express
Idaho Falls, Idaho
They did nothing right
Sofa Mart and its partner Oak Express have no idea how to order and deliver what the customer wants. I received the wrong piece from Oak Express and have to wait another week for replacement.
Sofa Mart is worse. They ordered and shipped a sofa I ordered a love seat. They shipped the sofa and it arrived in the wrong color as well. Getting the right piece would take as much as 2 weeks more.
I have no furniture it sit on. I requested full refund I will not do business with them... ever!!!!!!
The sales people were not even remotely interested in fixing this to my satisfaction.
No surprise. I ordered a desk set (desk, computer base, file cabinet), went to go pick them up yesterday and was informed that the file cabinet wouldn't be in until MID JANUARY!!!
(I ordered end of Oct). Redic! This is the 21st Century!!! Nearly 3 months to get a piece of furniture in stock?
The salesman lied to me and madei t sound like it'd be in stock soon...just to make a sale.
Joke's on him, I'm going back for a refund later today. Jerkbags.
Columbus, Ohio
Sofa
I bought a leather couch with chair for 4,000.00. This was three years ago.
I live alone and take good care of my furniture. The sofa structure broke in two pieces. I cannot get a reply for the warranty. By the way I am 115 pounds.
The worst sofa I ever owned. Sofa Express should close the doors. Product number is ldb43800. Manufacture is sealy.
I purchased this at the Columbus, Ohio store and when it was delivered to my home it was already broken. The company sent a service call to fix it. I should have told them to keep it.
The couch is now broken in two different places.
buddy, the DID close down, about 2 years ago.
That would be one of the reasons you cant reach anyone.
Goshen, Indiana
Poor poor customer services
I also have had a bad experience with there cushions had them replaces once and also had to buy stuffing. the scott guard that cost 80.00 dollars is making it so hard you don't want to set on it.
also it looks like water rings all over it.
who ever owns this company needs to get up off their butts and take care of there customers and firer there management. I myself being in management wonder how you stay in business I will tell everyone not to shop there and I talk to hundreds of people on a weekly base and believe for everyone person you tell they will tell twenty others.
I have also (lets structure this properly) had a bad experience with there cushions, (commas are used to put breaks inside a longer sentence) and had to have them replaced once and buy stuffing. (this isn't a list, you only need to define a second point with and) The Scott Guard (name of a product, capitalized, capitalist the first letter of the first word)that cost 80.00 dollars is making it so stiff (use a better descriptive word, thesauruss' are about 5 dollars or so at Barnes and Noble) you don't want to sit (I don't have a clue what the *** this is, but fixed) on it.
Also (capitalize) it looks like water rings formed all over it. Who (capitalize) ever owns this company needs to get up off their butts and take care of there customers and fire (firer? didn't know their was a past tense of this word spelled this way, i think fired is what you were thinking. doesn't matted, the action form of fire is what it should be) their (there - they are… fail) management.
I myself being in management (REALLY??? KFC?) and I wonder how you stay in business, I will tell everyone not to shop here (you are actively describing the company, here is proper. there - they are… can't fix ***?) and I talk to hundreds of people on a weekly basis (unless your somehow talking about a base, in which case this would make no sense, you meant basis. Yea, they mean different things.
Also, didn't know you passed statistics, yet your using a very accurate statement) and I (you've described three things with yourself as the center, lets keep that going) believe for everyone person (I feel I should leave this one in here, so that maybe, just maybe you'll see your own stupidity.) You tell they will tell twenty others. 86f69e (WHAT?)
As end notes, you can't write a simple complaint with elementary grade grammar and structure. ***, I doubt you can even talk straight without stuttering or flat out screwing up. It is very unlikely you talk to hundreds of people, maybe you meet them but it seems talking wouldn't be your strong suit.
Also, on a side note, Scott Guard isn't for cushions, which is actually stated explicitly on the back of the cans.
They sell two types of product, a polyurethane and a latex based water proofing spray. Both would not work for something like a couch, their is a reason they put interactions and specifics on the back of the cans and boxes of store bought products.
Chicago, Illinois
Sofa Express Renigs On Extended Service Contract After Closing Its Doors
After purchasing my first home, I decided that it would be nice to treat myself to a new living room and dining room set. Living on a limited budget (as most of us do) I found Sofa Express to be reasonably priced, with products that were fairly constructed.
During this purchase I was given the oportunity to buy the extended warranty contract. Normally, I would decline on such an offer, but being that the furniture was light in color, pourus, and the warranty included fabric protection, with a 100% replacement or money back gift coupon at the end of the warranty, it was a no brainer. That is until the company went under and took off with my rebate cash! After many calls to unworking phone numbers, I finally reached someone who basically stated that "Master Seal" (the company that Sofa Express used for fabric protection) would send someone out to clean the furniture if necesary.How about the rebate cash?
Or the pillow and cushion replacement I was promised? Or... How about a class action lawsuit to hold this company accountable?
No wonder consumer confidence is at an all time low. No pride, and no acountability!
Bought a whole living room set from Sofa Express only about 2 years ago. The frame started falling apart on the sleeper sofa shortly after they closed their doors.
Delivery problem
Today it is July24th, the only thing they have to say is, the warehouse was closed down for vacation and that caused a halt in the production. The manager of the store personally called me saying the love seat and the sofa have arrived but the rest have not. Each time I call it is the same reason that I hear and that they have no estimated date yet. I asked them to deliver the sofa and love seat but they refuse to make a delivery twice since the dining room furniture will have to be delivered again.
They expect me to pay an extra charge for delivering my dining set although it is their fault of not having kept the promise of delivering on time.
I am totally frustrated with their service.
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Any follow up info..upset that we paid for warranty that they knew wouldn't be honored