SoCo Swings
SoCo Swings Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SoCo Swings reviews show a 1.4 star rating from 8 customers with mostly negative sentiment, citing non-delivery, damaged items, and unresponsive support.
Key Takeaways for Future Customers
- Expect potential shipping delays and limited communication when seeking order status or a refund.
- Prices are reported high compared with similar swings elsewhere; inspect product on delivery.
Negative Feedback / Risk Areas
- Repeated non-communication from customer service and unreturned emails and calls.
- Billing concerns, charge disputes, and many customers requesting refunds due to non-shipment.
- Orders arriving damaged, missing parts, or wrong items.
Positive Feedback
When received, the swing is described as comfortable and stylish by some buyers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SoCo Swings reviews show a 1.4 star rating from 8 customers with mostly negative sentiment, citing non-delivery, damaged items, and unresponsive support.
Key Takeaways for Future Customers
- Expect potential shipping delays and limited communication when seeking order status or a refund.
- Prices are reported high compared with similar swings elsewhere; inspect product on delivery.
Negative Feedback / Risk Areas
- Repeated non-communication from customer service and unreturned emails and calls.
- Billing concerns, charge disputes, and many customers requesting refunds due to non-shipment.
- Orders arriving damaged, missing parts, or wrong items.
Positive Feedback
When received, the swing is described as comfortable and stylish by some buyers.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, New Hampshire
Scam. Charge you and dump you.
- - Ordered in September; told 4-6 weeks, then 4 more weeks, then customs delays.
- - I asked for a refund and received no response.
I ordered from Joey back in September and was told 4-6 weeks. In November, I contacted them to say I haven't received it; they responded 4 more weeks.
8 weeks later, they said they were waiting for the materials because of customs and tariffs, and they were expecting them in 10 days or so. I asked for a refund and received automatic radio silence.
- Comfortable when you test it
- You wont receive it
Preferred solution: Full refund
User's recommendation: My recommendation, find a different company to buy from.
Myrtle Beach, South Carolina
Did not ship product!
- - We were promised delivery in October.
- - The package had a gravity chair, not the loveseat.
- - We emailed the company several times with no response.
We were promised to receive our order in October. After waiting two months for delivery, we finally received a package only to find that the item shipped is not the loveseat we purchased.
Instead, the package contained a gravity chair, which is completely incorrect and half the price we paid! We have emailed the company several times with no response.
User's recommendation: Stay clear..Scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for chair, never recieved
Left numerous messages with 0 returns, emails and voicemails never returned, and no one ever showed up. Total rip-off!!
- Rip off
Preferred solution: Full refund
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor packaging & customer service
- - Swing arrived damaged and missing parts.
- - Support is nonexistent and unresponsive.
- - Seller's rep took no responsibility; not recommended.
Company fixed the issue and I have been provided with apology.
Danger, buyer beware! My swing arrived damaged and missing parts, making it unusable.
Customer support has been completely nonexistent and doesn't reply to emails for help! The representative who sold it to me has taken no responsibility in solving the problem. What a $1,100 mistake!
You would think the customer support would match the high price for the product. I would not recommend.
- Looks comfortable & stylish
- Poor packaging & terrible customer service
- High price
Preferred solution: provide the missing parts and price reduction consideration for the damaged product due to poor packaging aggravation.
User's recommendation: Danger, Buyer beware!!! My swing arrived damaged & missing parts, making it unusable!. Customer support has been completely none existent and doesn't reply to emails for help! The rep who sold it to me has taken no responsibility in solving the problem. What an $1,00 mistake!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order replacement Cushions product has never been sent
- - Money was taken; item never shipped.
- - Stock status kept changing; shipping label created but not shipped.
- - No replies to refunds; December order not delivered.
Cushions magically appeared today over 6 months from time ordered. No notice even sent that they were sent.
They are thieves; they take your money and then don't ship the product. They continue to say it's out of stock, then in stock, and that it will ship by the end of the week, but it never gets shipped.
They create a shipping label when ordered, but it never gets shipped. They have stopped replying to the emails. I have asked for my money back, but there is no response.
I ordered at the end of December. It is now July and there is no product, no responses, so they have stolen my money.
- If you actually get the product it is decent
- Take your money and do not ship product
- Stop responding to emails
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THEM THEY WILL TAKE YOUR MONEY AND NOT SEND THE PRODUCT
Springfield, Ohio
No customer service communication.
Wanted to assemble swing I purchased from SoCo. Opened the box and there was no hardware to assemble the swing.
I asked them to overnight the hardware. No response.
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon-communication
- - Overpriced swing bought at local art show; cheaper online.
- - Ship in 25-30 days; six weeks with no updates.
- - If you see them at a show, walk on by.
Received a voicemail 3 weeks ago saying I would receive a tracking number the following week with shipment information. That never occurred and I never received my order. Worst company ever!
Ordered an overpriced swing (same swings are on national websites for less than half the cost) during a local art show. Their website says all orders ship within 25-30 business days.
Six weeks and no communication or order status, just the receipt I was handed at the show. Had I seen these reviews first I would have never made the purchase.
I try to support small businesses but this one isnt worth your time or money. If you see them pop up at a show, walk on by.
- No communication
- Non-delivery
- Highly inflated prices
Preferred solution: Deliver product or service ordered
User's recommendation: Purchase from a reputable company instead
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
- - Ordered a two-person swing Sept 17; stand arrived next week.
- - Box arrived damaged; rope outside; delayed replies; pricing may be deceptive; do not buy.
I ordered a two person swing from a dealer at a local festival on September 17th. He said the items would be delivered in approximately three weeks.
The stand arrived the next week so I was pleasantly surprised. I was able to see on the UPS tracking that a label had been created and they were waiting for shipment information on the second package. I emailed the company on October 31st, once we hit the six week mark. They asked me to provide the receipt showing that I'd paid and I responded with verification immediately.
I heard nothing else from them so I sent another email on November 2nd, no response. Today I arrived home to a box that was partially opened, the wood that is part of the swing is scuffed, the rope that accompanies the swing was outside the box and someone taped over it. It's so mangled that I don't think UPS could have even done this. I have no idea what I'm missing and what's broken inside the box.
I've taken pictures and contacted the company but if history repeats itself I won't hear from these people. Do NOT buy a swing from this company.
If it seems like a good deal, and special event pricing is only for that event, don't fall for it. It doesn't matter how much money you save if it's unusable.
- Price is good if you get a decent product
- No contact after sale
- Communication with customer service on website is one-sided
- No one to contact regarding damaged shipment
Preferred solution: A replacement swing
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've been Lied To - DO NOT BUY!
- - Promised Double Swing, Cover & Stand in 2-4 weeks, but no update for over a month.
- - BBB report filed; they are non-responsive and disputing a refund.
Attended a home show back in March. Was told that I would receive the Double Swing, Cover & Stand in 2-4 weeks.
Now we are over a month and no communication until I filed a BBB report on this customer. Now they are trying to FIGHT us on the request of a REFUND!
I would not buy anything from this company or any rep, the Rep is also non responsive and they just want to take your money without any communication.
I'll take this fight to what ever level I have to and will not go away!
Lesson - DO NOT BUY FROM THEM!
- Poor communication and do not recommend you buy
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE!
Piece of ***
Told me every 4 weeks my order would ship in 4 weeks. Then told me he couldn't find my order and kept my money. He actually laughed at me because I was upset.
- Moron
- Imbecile
Preferred solution: Full refund
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Alan, please email info@***.com; someone will get back to you within 24 hours.