10 CLAIMED LOSSES
1 TOTAL REVIEW
Sociograph.io over-promised and under-delivered also no refund
I needed a list of all members exported from one of my Facebook groups. I saw that Sociograph.io had a service and one of the features listed is it pulls all user names. IT DOES NOT. The export I got did not contain a list of users, just an export of all of the posts and *** from the group I didn't need! The first problem showed up when my export never came thru. I paid around $10 for a report and they did respond the first time I contacted them the next day and told me it was "Still processing", seems odd for a group of only 1,000 or so people. Finally a few minutes later it "miraculously" came thru. It was NOT what I expected at all. No list of usernames. I replied back and complained about not delivering what they promised but now they refuse to respond or refund me. There is no easy way to contact those fools either.
Reason of review:
Not as described/ advertised
Preferred solution: Full refund
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