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Socialengine

Socialengine

www.socialengine.com
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Socialengine Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Overall Customer Rating and Sentiment

Mixed sentiment in Socialengine reviews with positive feelings about the brand but frustration over support and response time.

Positive Feedback

Customers acknowledge the strength of the Socialengine brand and core product, and some long-term users report initial satisfactory experiences and value for membership features.

Negative Feedback / Risk Areas

  • Frequent Socialengine customer complaints about email-only support and slow responses.
  • Poor customer service when third-party plugins are involved and dissatisfaction with support after paid work.

Key Takeaways for Future Customers

  • Expect brand strength but plan for limited support channels and potential delays.
  • Consider plugin support risks and clarify billing, refunds, subscriptions, and support scope before purchase.
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Anonymous
map-marker Springfield Gardens, New York

No respect for customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.5
AI Highlights
  • Good company but contact is only via email with no phone number; dealing for over a week and responses require repeated emails.

Good company, but you can only get them through email and they do not have a phone number. I've been dealing with them for over a week and you have to write them time after time just to get a response and all they will tell you is, we answer within 24 hours.

Huh? If there was only another company with the same brand like Socialengine. Their customer service skills is terrible and I don't know how much longer I can take. If there is another company, please let me know.

I will do anything just to fine a company I can talk to and get the help I need and not through email. Feel like I am talking to another country.

Loss:
$700
Pros:
  • Their brand
Cons:
  • Response time
  • Their customer service

Preferred solution: Just give me a phone number and let us get this working or tell me another company I can go too

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0 Thank you
socialenginescam M

SocialEngine

AI Highlights
  • Growth causes disrespect to customers.
  • Paid for support; no help.
  • Spent about $20k; support failed; use free plugins from SocialEngineForum.

I've been a customer with socialengine for about a year at first they were really meant well but now that the company has grow a little they treat customers with disrespect and even when you pay for support you don't get any or your money back because once you install a 3party plugins they wont help you.

I have spend around 20,000 dollars in building my site the way it is and when I turned to the main company to get support they failed me and treat me like a garbage.

I recommend anyone to get all their plugins free from SocialEngineForum or similar sites that will give you everything for free , even free support.

Loss:
$1000
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1 Thank you

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