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Sold Faux Leather sectional instead of Genuine Leather

Worst retail experience I have ever had. I thought I ordered a custom made genuine leather sofa then later found out the sample book from where I selected the color, was not the same leather but faux leather book. I wasn’t allowed to change it because I had signed a contract. And, apparently, it was up to me to notice this. Hmmm. Because they finally offered me $200 off the $4,000 price (which I rejected, really --- $200--) the Better Business Bureau and Consumer Affairs were “satisfied” that they had made a “good faith attempt". Neither Agency takes any action anyway; I would have to go to small claims court. I was extremely disappointed in that there was no sincere attempt to rectify the situation. I have bought a lot of merchandise over the years, hi-end, and not so hi-end and have never had such a negative experience. I have read about other furniture retailers who changed their sales practices because customers didn’t know they bought fake leather; I didn’t realize something like this would happen to me. Of course, Sobe says it was all my fault…..after all I signed the invoice. Most of my dealings were with the Boca Raton “Furniture Consultant” who is also a Principal of the company. I certainly would never shop there again. Terrible experience. Thats just my opinion.
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ID
#471738 Review #471738 is a subjective opinion of poster.
Location
Boca Raton, Florida
Loss
$4000

Furniture Purchase

In South Florida there are only two types of furniture stores, the big box and the boutiques. We were looking for something very contemporary at a reasonable price, we spent countless hours visiting different showrooms. We ended up at SoBe Furniture based on their website. The bad is that they have a ton of product but a small designer showroom so you can't see 80% of it. Their system requires a highly trained sales person to guide you through the process. We risked it but in the end they delivered for what we selected and we got it a great price. Hector our salesman really knew his stuff and help us furnish our livingroom. It help that he was patient. Delivery was only Monday thru Friday, but it was free.
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ID
#373092 Review #373092 is a subjective opinion of poster.
Location
Pembroke Pines, Florida
Loss
$2200

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