So Energy
So Energy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating from 3 reviews with mostly neutral sentiment. Reviewers value Exchange, Refund and Cancellation Policy and Reliability, and report a low price level.
Key Takeaways for Future Customers
- Read So Energy reviews to weigh neutral feedback against low prices.
- Expect helpful customer service for tariff changes and routine queries.
Negative Feedback / Risk Areas
- Recurring So Energy customer complaints cite slow responses on bereavement and document handling.
- Issues reported with billing and refunds and unclear communication about forms and submissions.
Positive Feedback
Agents are described as polite and effective, resolving tariff and payment issues for some customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating from 3 reviews with mostly neutral sentiment. Reviewers value Exchange, Refund and Cancellation Policy and Reliability, and report a low price level.
Key Takeaways for Future Customers
- Read So Energy reviews to weigh neutral feedback against low prices.
- Expect helpful customer service for tariff changes and routine queries.
Negative Feedback / Risk Areas
- Recurring So Energy customer complaints cite slow responses on bereavement and document handling.
- Issues reported with billing and refunds and unclear communication about forms and submissions.
Positive Feedback
Agents are described as polite and effective, resolving tariff and payment issues for some customers.
Carlisle, Cumbria
Renew tariff
Very good interaction with your agent. I got my tariff changed, giving me peace of mind with winter coming.
User's recommendation: Very good Company
About my payment
Spoke to customer service and was very nice and helpful and done the best to resolve the matter with my paymennts
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdvise of bereavement
- - Husband, the contract holder, died 24/11/23 and I need the contract transferred to my name.
- - Told to send death certificate but no instructions.
Last week I contacted So energy to advise that my husband had passed away (24/11/23) . He was the named customer on the contract we have with your company.
I wished to transfer the contract to my name. I was advised that I would have to send a copy of the death certificate ( other utilities have simply asked me for the ref number on top of the certificate) I was told that I would be sent forms to complete on line. I was not told how or where to send the death certificate.
Nothing has come to me at the email address I gave. I am distressed enough as it is without all this hassle and am considering changing my energy provider if things are not sorted out.
Liversedge, Kirklees
Advise of bereavement
- - A colleague promised advice; nothing happened.
- - I may cancel my contract.
- - I lost my husband and felt unsupported; others provided better help.
Nothing done about my request for advice despite a promise from your colleague
I will have to contact the company again
I will consider cancelling my contract and going to another provider
I have recently lost my husband and hoped for sympathetic support from your company but have been ignored
I have had wonderful support from all other companies when contacting them to change my details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan l have £500 of my credit reimbursed please my...
Can l have £500 of my credit reimbursed please my account is00802535 Mrs P McGeechan 11 Pollock walk Dun fermline KY12 9DA
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