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So Energy

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What is your customer experience with So Energy?

So Energy Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • So Energy has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
Ingrid F Lhv

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Verified Reviewer

Advise of bereavement

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Last week I contacted So energy to advise that my husband had passed away (24/11/23) . He was the named customer on the contract we have with your company.

I wished to transfer the contract to my name. I was advised that I would have to send a copy of the death certificate ( other utilities have simply asked me for the ref number on top of the certificate) I was told that I would be sent forms to complete on line. I was not told how or where to send the death certificate.

Nothing has come to me at the email address I gave. I am distressed enough as it is without all this hassle and am considering changing my energy provider if things are not sorted out.

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Anonymous
map-marker Liversedge, Kirklees

Advise of bereavement

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Nothing done about my request for advice despite a promise from your colleague

I will have to contact the company again

I will consider cancelling my contract and going to another provider

I have recently lost my husband and hoped for sympathetic support from your company but have been ignored

I have had wonderful support from all other companies when contacting them to change my details

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Patricia M Hms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can l have £500 of my credit reimbursed please my...

Can l have £500 of my credit reimbursed please my account is00802535 Mrs P McGeechan 11 Pollock walk Dun fermline KY12 9DA

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