New Reviewer

Sun joe AJ 798E Dethacher stop working after 15 minutes first time use

I got delivery last week today I opened it and assembled.Then tried about 50 feet with Dethacher I worked great thend I changed scarifier cylinder went about 30 feet it get shut off I thought May be connecting cable must have come off from socket I checked the socket but it fine and secure.Then I tried to start it but it didn’t response
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ID
#4023961 Review #4023961 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Mower died after 4 months. Customer service only communicates to try easy fixes, after that they stop responding. Don't buy if you hope they will help resolve a defective product.

The mower stopped running after using it about 12 times, only four months old. I was able to communicate with customer service until the things they wanted me to do didn't resolve the problem, now they stopped helping.

User's recommendation: Don't purchase. Poor customer service.

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ID
#3998005 Review #3998005 is a subjective opinion of poster.
Cons
  • Service
Preferred solution
Full refund

Waiting 5 months for refund

Bought a snow blower in November lasted 1 week sent me new batteries they lasted 2 weeks sent unit back in March been messed around ever since and have still not received my money back this company are thieves i would never buy from again customer service the worst i have ever encountered in my long life thieves and scammers please do not go near them, they do not deserve to be in business.

User's recommendation: never never buy from this company.

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ID
#3774973 Review #3774973 is a subjective opinion of poster.
Location
Toronto, Ontario
Cons
  • Thieves

Cordless snow shovel died in 20 minutes of use

Recently bought the model# 24v-ss13-xr cordless snow shovel. Quit working after barely one use. Got the run around with customer service, you never get a person. The chat bot is useless and they have yet to respond to emails. I was given a ticket # to track the conversation. Havent even gotten a basic response. Just a waste of money!

User's recommendation: Do not order anything from Snowjoe.

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ID
#3304687 Review #3304687 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

Poor service

Snow Joe - Poor service
Purchased snow blower 12/16/21. Shipped 12/18/21 for delivery 12/27/21. As of 1/20/22 no delivery. Contacted shipper 1/11/22 (ontrac) asked for update. Was told they would contact local driver for update. No communication from OnTrac until 1/20/22. 1/12/22 contacted Snow Joe, asked for help. Was told no way they can help. 1/16/22 told Snow Joe I was opening a dispute on the charge. 1/19/22 Snow Joe emailed saying they would reimburse if not delivered by EOD. 1/20/22 confirmed no delivery, Snow Joe stated they changed thier mind and will not reimburse. 1/20/22 OnTrac emailed saying they have not ETA for delivery

User's recommendation: stay away.

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ID
#3275170 Review #3275170 is a subjective opinion of poster.
Loss
$443
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failure to honor warranty

I bought a battery powered snowblower it worked once then died. I called 7 times and e mailed 10 times and have sent a video 3 times and still no help. I asked for a Tech to come and fix the machine or replace it. with response to help.
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ID
#2491299 Review #2491299 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

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