Snappr

DO NOT USE SNAPPR PHOTOGRAPHERS.

I recently used Snappr for a product shoot of three hours. I told the photographer what to do.

I gave him props - which he did not use. I used a mannequin to model the jewelry - he cut off the top of the mannequin and he positioned the earrings too far apart. He used shocking backgrounds where the colour did not match the jewelry. He's put black beads on a black mannequin - what professional photographer would do that ?

The photos are completely unuseable after shelling out $500. Their response to this situation has been as bad as the photos - hopeless. It's taken them weeks to decide to give me a $30 refund or a $50 voucher - as if I would use them again.

This behaviour is exactly the same as the Chinese scammers who send you product that's not remotely like the photographs advertising the product and then when you tell them you want a refund, it takes weeks to get any type of offer to resolve the situation and when they do decide to do something they offer you $30 and they tell you how lucky you are to be able to keep the product - which of course you don't want. /The behaviour of SAnappr is exactly the same model of scamming.

Photographer bailed on the job within hours of it being booked. That could have easily been resolved but the website and lack of customer support makes it impossible.

I have repeatedly called and messaged via the website (because that's the only mechanism they have to resolve booking issues) but got no response. When I found the customer service number, got a human and relayed the story, I was ghosted. Twice. And once via email from "Vicky with snappr customer support".

If you try to request a refund for the booking, it leads you to an article on how to rebook a photog you really liked.

There's no information telling the customer how to request a refund. Their website and customer service are complete failures.