Snappr
Snappr Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snappr has a 2.2 star rating from 6 reviews with mostly dissatisfied customers, though 100% would likely recommend per the summary; common issues include cancellations, unclear payouts, and an unfavorable refund policy.
Key Takeaways for Future Customers
- Check recent Snappr reviews and confirm photographer availability before booking.
- Expect potential delays in payouts and contact resolution related to billing or refunds.
Negative Feedback / Risk Areas
- Recurring Snappr customer complaints cite poor customer service and unresponsive support.
- Many report cancellations without replacements and difficulties obtaining refunds.
Positive Feedback
Some customers praise individual photographers as great and knowledgeable despite platform and website problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snappr has a 2.2 star rating from 6 reviews with mostly dissatisfied customers, though 100% would likely recommend per the summary; common issues include cancellations, unclear payouts, and an unfavorable refund policy.
Key Takeaways for Future Customers
- Check recent Snappr reviews and confirm photographer availability before booking.
- Expect potential delays in payouts and contact resolution related to billing or refunds.
Negative Feedback / Risk Areas
- Recurring Snappr customer complaints cite poor customer service and unresponsive support.
- Many report cancellations without replacements and difficulties obtaining refunds.
Positive Feedback
Some customers praise individual photographers as great and knowledgeable despite platform and website problems.
Media from reviews
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Just wanted my payment
Hi Snappr Support,
I received a payment notice for $364.40 today, but nothing has shown in my PayPal. The email wording was confusing it said sent in the mail.
My payout method on file is PayPal.
Can you please confirm:
1. Was this payout sent to PayPal, or issued as a paper check?
2. If PayPal, can you provide the transaction ID or estimated posting time?
3. If mailed, what address was it sent to?
This is urgent as I rely on payouts to cover work expenses.
Thank you for clarifying right away. Kareese Mason
Preferred solution: My payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crestview, Florida
Resolved: Poor Customer Support and Unfair Refund Policy
Company fixed the issue and I have been provided with apology.
I explained that I couldn't reschedule due to other appointments and the need to return my graduation gown right after the event. Despite that, Snappr then sent me a system-generated message asking if I approved the date change. I rejected it and immediately reached out to their chat support asking them to find a replacement videographer. They responded saying they'd look into it but later informed me they couldn't find anyone available.
I then requested a refund, but they told me the only options were to convert the amount into Snappr credit or a Snappr gift card, which I declined. Since then, Snappr has stopped responding to me entirely.
It's extremely disappointing and unfair that a platform can cancel on a client just days before an important event and then refuse to return their money. This was a special moment for me, and Snappr's poor service and lack of accountability added unnecessary stress and left me scrambling.
Preferred solution: Full refund
User's recommendation: I do not recommend Snappr to anyone. Their customer service is unresponsive when it matters most, and their refund policy is unreasonable. Beware before booking
Speak to a representative
Why cant I speak to someone on this platform??? No one is able to answer a simple question..all I want is a answer
- Great photographer
- Unable to share download pictures with family members
Preferred solution: I just want to know how to share my pictures with my family
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHOPELESS UNUSEABLE PHOTOS
Snappr have done nothing to resolve this situation. They are justifying the awful photos by saying that I did not give enough guidance about what I wanted.
I gave him two backgrounds, two mannequins and two pieces of sandstone to style the jewellery. I gave direction. I did not understand that he was an incompetent. I don't think it's acceptable that Snappr sends out a photographer with no skills.
They are a disgusting scam. Avoid them at all cost.
I recently used Snappr for a product shoot of three hours. I told the photographer what to do.
I gave him props - which he did not use. I used a mannequin to model the jewelry - he cut off the top of the mannequin and he positioned the earrings too far apart. He used shocking backgrounds where the colour did not match the jewelry. He's put black beads on a black mannequin - what professional photographer would do that ?
The photos are completely unuseable after shelling out $500. Their response to this situation has been as bad as the photos - hopeless. It's taken them weeks to decide to give me a $30 refund or a $50 voucher - as if I would use them again.
This behaviour is exactly the same as the Chinese scammers who send you product that's not remotely like the photographs advertising the product and then when you tell them you want a refund, it takes weeks to get any type of offer to resolve the situation and when they do decide to do something they offer you $30 and they tell you how lucky you are to be able to keep the product - which of course you don't want. /The behaviour of SAnappr is exactly the same model of scamming.
User's recommendation: DO NOT USE SNAPPPR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery helpful
Outstanding Very knowledgeable patient
And understanding
I will use this company again also refer all friends
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerThis is the worst experience I ever had all I wanted was quality pictures first they got my email wrong my photoshoot address wrong , the photographer cancel on me I try to get another one they asking
Photographer canceled they told me to pick another photographer now they asking me to pay again I just want my money back Ive been calling for the pass 4 hrs and no one pick up the phone Im stress out and want to end this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour photographer never contacted me for a shoot and you took my money I want this done today but somebody from your company needs to call me
My cell number is 352-446-**** I'm not really pissed off I just want somebody to contact me a person so I can find out where my photography session is going to be at in Tampa Florida today it's 2:00 but where Tampa's a big place please contact me
Preferred solution: A human being to call me not a computer or a website a person that's not that hard I've give you my phone number please contact me
Doylestown, Pennsylvania
Looking to work as a photographer with snappr
The representative was helpful to assist me
in speaking with the department that hires
Photographers. In case I dont get a call back I will leave my contact info.
Steve Sherman Photographer.
818. 448-****
Thanks
Arlington, Virginia
I need help
Terrible experience. My photographer was confirmed and then canceled after payment within the same minute.
No response at all from the company. I want my money back!
Do not use Snappr. It's a waste of money and time and terrible customer service.
User's recommendation: DO NOT WASTE YOUR MONEY
Midlothian, Texas
Snappr could no find me a replacement photographer
I had booked a photographer for a Saturday and my photographer canceled on me and snappr has not found me another photographer yet my son graduation and I don't have a photographer for my son's graduations pictures because snappr failed to give me a replacement I paid 200 up front and I feel like snappr scam me. Don't ever book from Snappr all they do is give you the run around and take your money.
Paris, Paris
Photographer bailed/Company does nothing to resolve the issue
Photographer bailed on the job within hours of it being booked. That could have easily been resolved but the website and lack of customer support makes it impossible.
I have repeatedly called and messaged via the website (because that's the only mechanism they have to resolve booking issues) but got no response. When I found the customer service number, got a human and relayed the story, I was ghosted. Twice. And once via email from "Vicky with snappr customer support".
If you try to request a refund for the booking, it leads you to an article on how to rebook a photog you really liked.
There's no information telling the customer how to request a refund. Their website and customer service are complete failures.
User's recommendation: Find another resource for your shoot.
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