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Snappa

Snappa

snappa.com
What is your customer experience with Snappa?

Snappa Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Snappa has 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing account access, high price level, billing and customer service problems.

Positive Feedback

Long-term use and many stored graphics on the platform show the product can serve regular design needs when accessible.

Negative Feedback / Risk Areas

  • Users report account login issues and urgent access loss, a core Snappa reviews concern.
  • Complaints focus on billing complexity and slow customer service response, matching common Snappa customer complaints.
  • Perceived high price versus support raises questions for subscriptions and refunds.

Key Takeaways for Future Customers

  • Verify account transfer and login before migrating critical assets.
  • Expect potential delays from customer service and review billing terms on subscriptions.
View full overview ›

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Michael S Bgp

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Verified Reviewer

Email address not registered message

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AI Highlights
  • - We are long-time Snappa customers.
  • - Account transferred to michael@***i-crow.com.
  • - Login shows this address isn't registered; urgent graphics access.
Updated by user Jun 10, 2024

Very good

Original review Jun 07, 2024
Dear Sir,
We are long-standing customers of Snappa with thousands of graphics stored on your platform. We originally became customers under the email address michael.shane@***.co.uk, and when that brand was superseded by Mi Crow (mi-crow.com), the account was transferred over to michael@***i-crow.com.
I have been using the michael@***i-crow.com address to log in to Snappa, but now, when I try to do so, it returns a message to say that this address is not registered.
You'll understand my frustration at this as we need access to our graphics and this access is needed urgently. May I kindly ask that you give this your most urgent attention?
If you need to call me, my cell phone number is +44 7866****27.
Thank you,
Michael Shane
View full review

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