Manufacturer: Snapfish Clear all filters (38 of 1668 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
product:
Show
Essentially my photos have been uploading to their website and not saving to my computer because of their software. I want my photos back. I found out from support that there is no way to easily download them back to my computer. I am very unhappy and I think hundreds of other people would think twice about using their service knowing there was no way to get there photo's back without downloading them one by one. Support says software does not...
Read more
1.0
I didn't like
  • Unable to get my photos back
#977524
This is the 3rd time now that I'm reaching out about this, I have been working on a 12x12 book, with almost 90 pages for months.It was supposed to be a Christmas gift. Friday I was finishing my last couple pages, saved the project and then all my backgrounds and embellishments were gone, I now have all gray backgrounds with the exception of a few pages and no embellishments anywhere. The 1st time I contacted support they told me 2 hours, I wake...
Read more
Anonymous

Anonymous I decided to redo my work because I didn't have months to start over again elsewhere.
They made a backup and told me to use that one and I wouldn't have any more trouble, t...

rleroy357

rleroy357 They are full of it, after posting something about it on their FB page they finally responded to me, and a few hours later they wrote back that they're sorry that my work is l...

1.5
I didn't like
  • Technical problems with photo book never resoolved
  • Poor customer service
  • Customer satisfaction
#971562

I noticed that many are rearranged and not in the right year. Many are just flat out missing. Thanking God for my computer back up!! Snap fish offered the excuse that the new website design arranges by date uploaded!! WHAT?! Who uploads the pictures on the date the event happens?? I am just now in the process of uploading pictures from 2014-2015! They offered a free photo book! Thanks but no thanks, this will take me hours to fix!! I am...
Read more
Anonymous

Anonymous I cannot login to my snapfish account at all! Called CS they just said sorry we dont find an account with that email address! Lost over 2000 photos.

3.5
I liked
  • Old site was easy to navigate
I didn't like
  • Lost my organized albums and lost photos
#944333

Snapfish Website Review

#916307
Been uploading pics since 6pm...what is going on?
Comment
Show

This is insane! I've been having this argument with their support since June now. Funny part is it got escalated to some senior manager called Jon who assured me that 'bulk download' option will be rolled out in August. I thanked him and patiently waited. In September when I emailed asking 'What's the status?' the email could not be delivered!!! What a joke! These people have thousands of our photos and holding them hostage. Please keep...
Read more
1.6
I didn't like
  • Promises by customer service that were bogus
  • Everything about the new snapfish
#937503
I didn't like the new version a year or two ago but recently came back to re-order some pics. A recent album takes a long time to load but it does finally show up. Older albums: 2014, 2013 & 2012 don't open up (at least for the period of time I sat here waiting) but a photo will show up in the thumbprint photo in the upper left corner. Then as I continued to try to find an older photo, the thumbprint photo didn't change as I selected...
Read more
1.0
I liked
  • Old classic site your pictures were never lost on old site
I didn't like
  • Any version past the original one
#934156

I cannot understand why you took an easy to use website that was so user friendly and changed it. I am so frustrated with this new site and I have tried over and over thinking I just need more practice. You have most of my life's photos on this site but I am seriously about to give up and use someone else. The address book seems to be gone, so everytime I send photos to a friend I need to retype the address. Adding photos to the cart...
Read more
Ever since they've switched to the new website, doing business with them SUCKS!!! I'm an amateur photographer trying to get more exposure. I often order large size prints, 11x14 and up. This is almost impossible with the new website. I've complained multiple times, and get no response. I'm currently preparing pictures for entry in our Harvest Fair Art Show. I got frustrated trying to order pictures and decided to switch to Costco. It...
Read more
2.6
I liked
  • Prior website
  • Old site and services
I didn't like
  • New website
  • Hard to contact a live person
  • Technical problem not resolved after a month
#917581
Since they changed the website, I hate snapfish. The new website is slow and impossible to use. It is sooo NOT user friendly. When you try to contact someone at Snapfish, it is almost impossible. I have sent many complaints to the tech people to let them now how disappointing the new website is with absolutely no response! They should have left the website the way it was. I am so disappointed in the new website that I have switched to...
Read more
I have used and loved Snapfish for many years, and have thousands of pictures uploaded on the site.I've created countless photo books and other projects on the site, invested hundreds of hours of time. It seems that all that work has been lost. I have tried to order photo books on the new site only to have the orders cancelled because they say the pictures are no good. It seems none of the pictures that migrated from the old to new site are...
Read more
I spent HOURS working on my project - I can't just make a new one. Absolutely ridiculous that I am unable to access old calendar and old order history. The new site is harder to navigate too...slower and clunkier. Time to head to shutterfly. I have never had this issue with SF. I switched to snapfish because I liked the format and website better. They were also cheaper and more convenient. IT looks like they got too big for their britches. I...
Read more
3.3
I didn't like
  • Not all projects have been moved
  • Not enough notification about closing classic site
  • Order history not transferred to new site
#911405