Manufacturer: Snapfish Clear all filters (45 of 3799 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
product:
Show
Essentially my photos have been uploading to their website and not saving to my computer because of their software. I want my photos back. I found out from support that there is no way to easily download them back to my computer. I am very unhappy and I think hundreds...
Read more
1.0
I didn't like
  • Unable to get my photos back
#977524
Reply to reviews
This is the 3rd time now that I'm reaching out about this, I have been working on a 12x12 book, with almost 90 pages for months.It was supposed to be a Christmas gift. Friday I was finishing my last couple pages, saved the project and then all my backgrounds and...
Read more
Anonymous

Anonymous I decided to redo my work because I didn't have months to start over again elsewhere.They made a backup and told me to use that one and I wouldn't have any more trouble, this ...

rleroy357

rleroy357 They are full of it, after posting something about it on their FB page they finally responded to me, and a few hours later they wrote back that they're sorry that my work is l...

1.5
I didn't like
  • Poor customer service
  • Customer satisfaction
  • Technical problems with photo book never resoolved
#971562
Reply to reviews
With all these bad reviews, why oh why hasn't Snapfish reverted to the old version???? You were so great before. It was very simple to set up, add photos, and edit a photobook. There's nothing intuitive about the new one. I created an album and I'll be damned if I can...
Read more
#957675
Reply to reviews

Snapfish Website Review

#916307
Been uploading pics since 6pm...what is going on?
Comment Be first to start a discussion
Show

Thanking God for my computer back up!! Snap fish offered the excuse that the new website design arranges by date uploaded!! WHAT?! Who uploads the pictures on the date the event happens?? I am just now in the process of uploading pictures from 2014-2015! They...
Read more
Anonymous

Anonymous I cannot login to my snapfish account at all! Called CS they just said sorry we dont find an account with that email address! Lost over 2000 photos.

3.5
I liked
  • Old site was easy to navigate
I didn't like
  • Lost my organized albums and lost photos
#944333
Reply to reviews

This is insane! I've been having this argument with their support since June now. Funny part is it got escalated to some senior manager called Jon who assured me that 'bulk download' option will be rolled out in August. I thanked him and patiently waited. In September...
Read more
1.6
I didn't like
  • Promises by customer service that were bogus
  • Everything about the new snapfish
#937503
Reply to reviews
I didn't like the new version a year or two ago but recently came back to re-order some pics. A recent album takes a long time to load but it does finally show up. Older albums: 2014, 2013 & 2012 don't open up (at least for the period of time I sat here waiting) but...
Read more
1.0
I liked
  • Old classic site your pictures were never lost on old site
I didn't like
  • Any version past the original one
#934156
Reply to reviews

I cannot understand why you took an easy to use website that was so user friendly and changed it. I am so frustrated with this new site and I have tried over and over thinking I just need more practice. You have most of my life's photos on this site but I am...
Read more
Ever since they've switched to the new website, doing business with them SUCKS!!! I'm an amateur photographer trying to get more exposure. I often order large size prints, 11x14 and up. This is almost impossible with the new website. I've complained multiple...
Read more
2.6
I liked
  • Prior website
  • Old site and services
I didn't like
  • Technical problem not resolved after a month
  • New website
  • Hard to contact a live person
#917581
Reply to reviews
Since they changed the website, I hate snapfish. The new website is slow and impossible to use. It is sooo NOT user friendly. When you try to contact someone at Snapfish, it is almost impossible. I have sent many complaints to the tech people to let them now how...
Read more
I have used and loved Snapfish for many years, and have thousands of pictures uploaded on the site.I've created countless photo books and other projects on the site, invested hundreds of hours of time. It seems that all that work has been lost. I have tried to order...
Read more