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My 11x14 canvas arrived way off center.There was a long white ribbon along the left side. Before calling customer service I checked the original photo and it was fine. It obviously wasn't aligned properly on the frame when processed. Speaking with customer service she asked me to take a pic of the bad product and upload it to my account. She saw it was off center and told me it was "not a production issue". A few times during the conversation...
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#1012417
After several tries with contacting snapfish I still do not have my problem resolved. I need to move albums from one account to another but it seems to be a problem with them doing that as it has been weeks and countless emails and even chatting for and hour. Supposedly they have to send my issue to tech support 2. Whatever that is! If i could i would discontinue using snapfish if i could move all my albums but they seemed to have taken that...
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1.0
I liked
  • Old snapfish
I didn't like
  • New snapfish
#1008269
I am not happy with this service received every month I spend money on this site getting pictures printed and rate your site to a lot of family and friends who have also started using snap fish for Xmas presents and birthdays - I have just spoken to Gregory regarding this months photos being sent to my old address and explained I called and spoke to someone last month as it happened then -these photos are part of a memory board for a funneral...
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2.1
#1004610

Snapfish Shipping Service Review

#985024
Ordered two items in mid december. Said they would ship by the 20th. I recieved one of my items on the 23rd but it was damaged (ink was bleeding and discolored). I still have yet to recieve my second item! Ive contacted customer service 5 times through email and once through facebook messanger with NO reply. I am filing a fraud report with my bank. Do not order from SnapFish.
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Snapfish Photo Book Review

#978447
1.6
Ordered a photo book they sent me another family's book. I have been trying unsuccessfully to to live chat (that don't respond). Called customer service and left messages because I can't get to a live person. I have emailed numerous times, I have posts to their Facebook page. I have complained to Groupon and still I don't have the product I paid for.
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Delivery Service Review

#971052
1.8
I was told I would receive my canvas on the same day that I recieved my photos, I got the photos but still no canvas! It should have been here on the 8/12/16 today is now 11/12/16.. It was a birthday present for my sister on 9/12/16! It now looks like I got her nothing and is now 3 days overdue! FUMING!
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Snapfish Christmas Cards Review

#969108
3.3
Just received my Christmas cards and there is a line through all the cards, plus it is blurry. I would really appreciate if you can correct this problem. Order#1148800321027 Yurek-82 my phone #570-436-8010
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If your thinking of using snapfish to buy prints of your images please be aware that once your precious photos have been uploaded to this service, you cannot have them back. All download options have been removed. Snapfish treats your images as their property and will not return them. Many people have lost access to their files since they upgraded the website. They have emailed with no response. We are not even able to purchase a CD with our...
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1.0
I didn't like
  • No solution for unsatisfied customer
#999672
I had a bout ten years worth of family photos on my account. Because I've been very busy working, with family, etc., I haven't ordered anything since last year. I went to log on and my "account was not found"!!! I had two accounts and I tried to consolidate them last year to my new email address and they would not allow me to! They said it was something "they could not do". Now I have logged on and my account that has the ten years worth of...
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Anonymous

Anonymous And to top it off, their phone number is "no longer valid"!

1.0
#995733
I uploaded photos since my daughter was in kindergarten because Snapfish offered the coolest products before anyone else. Now she is in college, and my old hard drive recently crashed so badly that even the secondary drive was wiped clean. I thought I downloaded all of my photos last year in an effort to restore my original digital images and back up to an external hard drive, but I can not locate them. Now I can not download my photos. I would...
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1.6
I liked
  • Variety and prices
  • Creating projects was easy
I didn't like
  • That i cannot obtain 20 years of family photos now
#995244
I decided to redo my work because I didn't have months to start over again elsewhere. They made a backup and told me to use that one and I wouldn't have any more trouble, this was a lie. Although my embellishments were lost and could not be seen on the editing page, if I tried to shuffle my photos there were placeholders showing up for the embellishments. I was not able to delete them but the site would not arrange the photos on top of where the...
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#989080
Essentially my photos have been uploading to their website and not saving to my computer because of their software. I want my photos back. I found out from support that there is no way to easily download them back to my computer. I am very unhappy and I think hundreds of other people would think twice about using their service knowing there was no way to get there photo's back without downloading them one by one. Support says software does not...
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1.0
I didn't like
  • Unable to get my photos back
#977524
I became a Snapfish customer in Feb. 2002. At that time, most people were still sending film in for processing, and they would upload them to their website and/or put them on a CD that would be mailed to you. I continued to use it until it was feasible to take and store digital photos myself, so I have years of photos saved there from the first 6 years of my child's life. I've always worried that my photos could be lost or held hostage, so from...
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Anonymous

Anonymous Hello All,
This is a lesson to you all, no company does anything for free. They baited the hook (i.E. free photo storage) then screwed you over. Be sure to set up your own ...

1.0
I didn't like
  • Removal of ability to download photos
#976671

Contact Snapfish

Headquarters Address:
Snapfish, A Service Of HP
303 Second Street Suite 500
San Francisco, CA 94107
Phone:
(800) 634-4500
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Ordered ornaments with pics of our pets, two of whom are elderly and may not live until next Christmas. On 12/5/16, the order was confirmed. On 12/9/6, I received a tracking number and estimated delivery date of 12/15/16. It is 12/20/16 and the ornaments haven't arrived. The tracking number provided is invalid. I have not received any response to the multiple emails to customer service. There is no answer to the so called customer service line...
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I liked
  • Able to store and orders pics easily
I didn't like
  • No response from customer service
  • Product delayed
  • Lack of customer service
#976314