Snap Fitness UK Reviews
Snap Fitness UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snap Fitness UK reviews show a 1.8 star rating from 5 reviews with mostly dissatisfied customers and recent recommendations to stay away. Reviewers cite high price level and poor Exchange, Refund and Cancellation Policy. Location is the most valued aspect.
Key Takeaways for Future Customers
- Expect membership and cancellation friction; read contract and hidden clauses before joining.
- Facilities often dirty, equipment misplaced, and access/security concerns noted.
- Customer service is frequently unreachable and billing or refund issues have recurred.
Negative Feedback / Risk Areas
- Repeated charges after cancellation and unclear subscriptions or payment processes.
- Refunds and billing disputes unresolved; many customer complaints about payments.
- Poor staff response, faulty facilities, loud music, and external parking fines reported.
Positive Feedback
Location is appreciated and some reviewers mention nice staff despite wider service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snap Fitness UK reviews show a 1.8 star rating from 5 reviews with mostly dissatisfied customers and recent recommendations to stay away. Reviewers cite high price level and poor Exchange, Refund and Cancellation Policy. Location is the most valued aspect.
Key Takeaways for Future Customers
- Expect membership and cancellation friction; read contract and hidden clauses before joining.
- Facilities often dirty, equipment misplaced, and access/security concerns noted.
- Customer service is frequently unreachable and billing or refund issues have recurred.
Negative Feedback / Risk Areas
- Repeated charges after cancellation and unclear subscriptions or payment processes.
- Refunds and billing disputes unresolved; many customer complaints about payments.
- Poor staff response, faulty facilities, loud music, and external parking fines reported.
Positive Feedback
Location is appreciated and some reviewers mention nice staff despite wider service issues.
London, England
Horrible Customer Service
- - Gym is messy; weights and equipment missing.
- - Staff haven't fixed issues, no internet for months.
- - Main door broken; non-members can enter; loud noise.
The gym is always a messy, the weights and equipment accessories are always missing. The staff are not concerned about fixing it at all.
It's been almost 4 months now that we don't have internet for the members, and as the gym is in the basement, I cannot even use my mobile internet.
I have contacted the staff more than 6 times by email, phone and in person and so far we have no internet working.
The gym is unstaffed from 2 pm which is very weird as its normally busy especially after 5pm.
the last few days, and the main door is always broken and any non-member can access the facilities. The sound is always very loud, causing discomfort to the members as well, since we cannot talk with our friends.
Preferred solution: Sort the internet, clean the gym, reduce the noise sound.
Worst experience ever with a Gym!
- - Team rarely reachable by phone or email.
- - Mobile data underground is poor.
- - Music is very loud.
- - Cancellation not honored and charges continued.
1) The team is never accessible by phone, email or in person.
2) Mobile Internet isn't the best as you are underground and wifi not always working.
3) Music is so loud like a club, you have to turn up the volume so high so you are just about to mask the awful music on their playlist.
4) Weights/dumbells are almost always misplaced or left out on the floor with the staff rarely replacing them , making the gym look like a mess even at the start of the day. Staff do not care about this.
5) I cancelled my membership in early June, and they have continued to take money even after the notice period in the contract.
6) The place is often dirty, especially the showers and toilets - hairs left all over the bathrooms where people have been shaving goodness knows what, shampoo, soap and toilet rolls often ran out and not replaced and when you flag this to a member of staff (if they arent too busy working out) you get a shoulder shrug and thats it.
User's recommendation: Stay Away!!!!!
Rogue PCN company working on premises
PCN company operating in car park is rogue and happy to fine extortionate amounts of money from gym members. Steer clear.
User's recommendation: Avoid at all costs
Unprofessional opening, equipment, unisex changing rooms and cancellation process.
- - The gym opened at the end of July after a May signup.
- - Not 24/7 as advertised; changing rooms are unisex, lockers are small, and cancellation is complicated.
This is probably the worst gym in West London, UK. I never had so bad experience with an unprofessional opening, equipment, unisex changing rooms, lack of hangers, faulty pipes, manager approach, misleading advertising and cancellation process.
I signed up in May online in good faith that it will be opened in mid of June and as advertised, the gym finally was opened at the end of July and I had the opportunity to discover for the first time that the gym is not 24/7, had a unisex changing room which is very inconvenient and most people do not like it, the lockers are so small without hangers so if you come in the nice suit and shirt you will need to iron everything, the equipment was not delivered on time, some machines were not ready, one waste pipe broke and some *** almost hit the girl on the bike, the cancellation process is very complicated, so before you join this gym think 3 times. Maybe in the future, they will improve but at the moment better to avoid.
- Manager approach
- Not open 247 as advertised before opening
- Unisex open changing rooms
Preferred solution: Full refund
Ring bank cancel card for new
- - Ring your bank and change your card to stop Snap Fitness payments.
- - Email Snap Fitness to quit; an access card acts like a contract.
if you want to quit just ring your bank and change your card ,explain snap fitness take money out and its not a direct debit or standing order and that they have your bank details.
they then cannot get any money out because new acc nb
then send email to snap fitness saying your quitting.
peoples faults are by not changing card so that snap fitness dip into your bank but they cant once you have a new account nb
This gym is making more enemies and will lose alot of customers because of many money problems
also they say no contract which is lies they get you sneakly to sign for the access card but really its a contract
anyways good luck this is the only way you can stop them by ringing bank.
Awful
- - Poor customer service.
- - Fees charged after cancellation.
- - Refusing to acknowledge mistakes leaves me out of pocket.
- - Vile company; avoid.
If I could give Snap Fitness in Exeter 0 stars then I would. Absolutely shocking customer service.
Repeated charges even after cancellation and refusing to acknowledge their mistakes leaving me out of pocket.
Vile company that don’t care about their customers at all. Avoid like the plague!
Poor service
- - Nice staff.
- - There are hidden cancellation clauses and poor service.
- - Direct debit cancellation led to extra charges and kept billing past a 30-day rule.
Nice staff but watch with this company! Lots of hidden cancellation clauses and customer services does not exist.
I have been heavily ripped off here, emailed one of their many email addresses and cancelled my direct debit to find a month later that they had just taken more money...to top it off I cancel in the gym and I'm told that because 30 days from today is after the next payment date I have to pay again?!?!? Shocking! Not been in the place for about 7 weeks but charged until later July.
Stay away!!!! Pure gym is 2 min away and have the price!
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