Smoky Mountain Harley Davidson
Smoky Mountain Harley Davidson Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smoky Mountain Harley Davidson reviews show a 1.0 star rating from 2 reviews with overall negative sentiment and repeated reports of poor customer service.
Positive Feedback
Some customers praised quick tire service and attentive staff members on individual visits.
Negative Feedback / Risk Areas
- Multiple customer complaints about service and repair handling and undisclosed charges on final billing.
- Allegations of dishonest practices, lack of refunds, and technicians test driving bikes without consent.
Key Takeaways for Future Customers
- Expect to verify estimates and confirm policies before service to avoid billing surprises.
- Document issues and follow up in writing for any promised fixes or refunds; exercise caution with test drives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smoky Mountain Harley Davidson reviews show a 1.0 star rating from 2 reviews with overall negative sentiment and repeated reports of poor customer service.
Positive Feedback
Some customers praised quick tire service and attentive staff members on individual visits.
Negative Feedback / Risk Areas
- Multiple customer complaints about service and repair handling and undisclosed charges on final billing.
- Allegations of dishonest practices, lack of refunds, and technicians test driving bikes without consent.
Key Takeaways for Future Customers
- Expect to verify estimates and confirm policies before service to avoid billing surprises.
- Document issues and follow up in writing for any promised fixes or refunds; exercise caution with test drives.
Turn one complaint into a collective action
Knoxville, Tennessee
Poor Service, Dishonest Practices
- - Dropped bike at Smoky Mountain Harley; engine noise.
- - Chris the service rep strung me along 21 days.
- - Dealership billed $8,500; motor in 1,000 pieces.
Dropped the motorcycle, at Smoky Mountain Harley Davidson. Minor engine noise.
Chris the service Representative, strung me along for 21 days.
Saying this won't cost you anything.
Go by the dealership, a 8,500$ Bill wrote up. And my motor in 1,000 pieces.
Loaded it all up, it's junk now.
No one ever told me what was wrong with it. Nightmare.be
User's recommendation: Beware, or steer clear.
Garner, North Carolina
Recent purchase went bad
Final price of motorcycle was not correct, lots of problems. Tried to correct issues and was finally told they were not going to do anything to resolve the problem. Have a nice day.
Tire change
- - David got me in and priced Commander 3 tires well at 12:30 pm.
- - Bike stayed in wash bay and later had front-end vibration at 40–50 mph.
I was very excited when I got there, The Staff (David) got me right in, I was in desperate need of a rear tire, he gave a good price for a set of commander 3. at 12:30 pm .
So the wife and I went shopping in the store, found a few items, went and got some drinks. 2:30 -3:00 I went back to the service department to check on my bike and they said its in the wash bay, so we went out front and sat for a while and I thought I saw my bike pull out into the street, took off like a bat out of *** I thought to myself ( no way) I immediately went back to the service department to ask them where my bike was and they said he had to take it for a test ride, oh *** ! That was my bike that he was beaten the *** out of as he pull out of the driveway, Im really pissed right about now and I spoke with David and he said no way, they dont drive the bikes like that, well, my wife and I saw him as he pulled out. , an 1/2 hour later I went back to check on it again and again he said (its in the wash bay) finally, around 5:00 I walked back to the service department and requested my bike to be brought up front NOW, I dont care if its washed or not, and it was 1/2 washed.
5:00 pm So, I am very disappointed in your techs (or maybe just the one that test drove my bike) And there is a vibration in the front at 40/50 mph.
I will NOT recommend anyone to your location for service or repair, and you also may see some not so good posts on Facebook. Sorry for the bad review, but you need to run a tighter ship or it will come back and bite you in the ***
- Techs mistreated owners bikes
Preferred solution: Let the company propose a solution
User's recommendation: Do NOT let the trucks test drive your bike
Dyna Wide Glide Review
- - Bought a Dyna Wide Glide at Smoky Mount Harley; electrical short for a year.
- - They promised to fix it and not charge, but nothing has happened.
I bought an dyna wideglide at smoky mount harley had it for an year and have not been able to ride because of aelectrical short ,they said they take care of if but they haven't. Theysaid were going to not charge me and now they have not its an 1997 scott maddux the owner of shop he would help and hasn't.
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