Stop going in my account
hi my name is robert brown i called and email to stop going in my account on 03-28-2012,need money back in bank,talked to your people and they still will not stop going in my bank,i can not say how mad i am,what do i have to do to get you to stop going in my bank,my trakeing number is 940551****881327****/i do not need your products,this is to much,i am so mad,i tryed everything to stop this,please put my 99.99 bank in bank please,405-625-****,405-501-****
Smokeless Selects can never be reached.
Horrible customer service, impossible to reach by email or phone to cancel. How can they provide a 100% guarantee when they cannot be reached? I tried to contact them through sales and customer service using the phone number provided when they sent the cigarettes. Furthermore I was charged almost $100 for the free trial I am reluctant to send the cigarettes back since they had already charged for them. I did not want or need them anymore. Isn't that the point of using them? I am shocked that a company that claims to be so reputable should allow themselves to be so impossible to reach.
Smokeless Selects, extremely poor customer service
By this companies own admission my package did not arrive during the trial period according to their shipping department. Instead of taking care of the customer they dismissed any responsibility by telling me to hold the Post Office liable. While I do agree that the post office most certainly did not do their part, Smokeless Selects didn't even offer to extend the trial period, and refund any part of the $130.00 fees they charged to my bank. Their trial verbage is NOT clearly stated in an obvious place, and it was my bad for not as the customer service "manager" said, "scouring the page correctly for this information". She came just short of calling me an irresponsible ***, but certainly elluded to it in all other sense. She was rude, short, argumentative and didn't even bother to listen When I asked for her manager she first told me she was it. I then asked, "so you own the company?" to which she replied that she didn't, but, "they won't talk to you. And even if they did, they wouldn't have listened this long". And that's from the owner? Unbelievable! I am spreading the word as fast as I can!
Gold Bar, Washington
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