Smoant Reviews

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New Reviewer

The that i bought is totally damage

Smoant - The that i bought is totally damage
after several weeks the firing button the led and the mod is not charging what kind of item is this ? Very expensive yet the quality is not that good
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ID
#1682864 Review #1682864 is a subjective opinion of poster.
Service
Smoant Customer Care
Pros
  • Good style of item
Cons
  • Quality is not good
  • Device problems
  • Easy to brake
Reason of review
Warranty issue
Loss
$30
Preferred solution
replacement of my item
New Reviewer

Not great

Smoant - Not great
Ive had the NaBoo for a little bit and now when i turn it on it automatically turns off and i cant figure out why.
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ID
#1670128 Review #1670128 is a subjective opinion of poster.
Product
Smoant Box Mod
Pros
  • Good mods
Cons
  • Device problems
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Let the company propose a solution
New Reviewer

Broken pasito in just 4days

My pasito got broke in just 4days , it leaks like a river and everytime im using it i always wiping the cartridge to nake it dry ,but on the 4th day it suddenly stop firing and charging but the lights are still working , i want smoant to replace my pasito a new one .
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ID
#1608558 Review #1608558 is a subjective opinion of poster.
Location
Batangas, Calabarzon
Service
Smoant Customer Care
Reason of review
Damaged or defective
Loss
$26
Preferred solution
Full refund
New Reviewer

Leaked catridge

Smoant - Leaked catridge
already in my catridge week was leaked. I want new catridge using waranty
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ID
#1584422 Review #1584422 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Service
Smoant Customer Care
Pros
  • Firing godd
Cons
  • Leaked catridge
Reason of review
Bad quality
Loss
$25
Preferred solution
Deliver product or service ordered
New Reviewer

Battle Star mini doesnt work

This thing just completly shut down isnt working in any way shape or form jever has been dropped or anything emailed them and still havent gotten a reply
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ID
#1534591 Review #1534591 is a subjective opinion of poster.
Product
Smoant Box Mod
Reason of review
Bad quality
New Reviewer

Trying to get in contact with Smoant

My Smoant Ranker mod anytime I put the batteries the mod started to smoke and spark. Emailed there customer service week later got a reply. Then haven't heard since... Wish there was a help number to call, or someway to get my refund or a new mod from them. Worked perfect now that its malfunctioning and trying to get some sorta compensation after a month of owning it.
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ID
#1493722 Review #1493722 is a subjective opinion of poster.
Product
Smoant Box Mod
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
New Reviewer

Smoant cylon

Smoant cylon
Smoant cylon
First of all my cylon is 3 months old and ot look about 3 years old it has never been dropped so explain to me why almost al of the paint is faded the screws are coming out and to put the cherry on top the screen is starting to give trouble smoant this is really not the quility I expected from you this is unacceptable is this the quility you produce
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ID
#1484854 Review #1484854 is a subjective opinion of poster.
Location
Boksburg, Gauteng
New Reviewer

Exchange on defective device

I have been trying to contact you for some time now and i was hoping maybe this will work. i am from Griffin Vape and would need to speak to someone in regards to recalled devices. Please feel free to email me at klgadsby416@***.com or call me at 804-337-****. Thank you kelly
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ID
#1460982 Review #1460982 is a subjective opinion of poster.
Location
Richmond, Virginia
Reason of review
Damaged or defective
Preferred solution
just would like an exchange please for devices that are recalled or have manufacturer defects

Happy with Smoant customer service

I made an error by giving a bad review about Smoant China vape units and supplies customer service and want to correct it. I said they don't reply to emails, but they do if you send from your email account. Do not use their online email on their website; I did not get a response. But when sent from my email account, they replied promptly. They honored thire 90 day warranty on a failed unit I bought that the buttons fell off and it quit working. It was a quality unit and worked well until the buttons fell off. They sent me one of their new models as a replacement at no cost; and shipped it expedited from Hong Kong as well, so it was received in only four days! Very pleased with Smoant in China and can highly recommend!
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1 comment
#1686273

The *** did you just say cuz i been emailing them from my personal email and still havent gotten a reply

ID
#1214851 Review #1214851 is a subjective opinion of poster.
Service
Smoant Customer Care
Reason of review
Good customer service
New Reviewer

Smoant's CUSTOMER NO SERVICE

I purchased a Smoant Charon TC 218 for $69.99 from a local vape shop. It worked fine, and i was satisfied enough with the unit. But two months after i purchased it, the vape buttons just fell off. I was simply vaping and when I pressed the buttons to vape, they just fell off in my lap. So I understand that things happen and wasn't too upset. Then I found out my local vape shop would not help me with the warranty and basically told me I was on my own to get it replaced under warranty. There is a three month warranty on the unit, but the company is located in China. They have NO PHONE NUMBER TO CALL, you only can contact them via email. So I sent an email the first week in February and saw that they were on Chinese Holiday until February 25th. So I patiently waited until after February 25th, and sent another email with no response, and another email with no response, and another email with no response. They will not reply to my emails for customer service to replace my unit under warranty, and I am approaching the end of the 3 month warranty deadline. So I am basically stuck with a unit that will not work and cannot get replaced. I am out $75 with no recourse on getting it replaced under warranty. This leads me to believe that Smoant does not have customer service they have CUSTOMER NO SERVICE and do not stand behind their products. Very upsetting...
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ID
#1207360 Review #1207360 is a subjective opinion of poster.
Product
Smoant Charon Box Mod
Reason of review
Bad quality

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