Smithsonian Journeys
Smithsonian Journeys Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smithsonian Journeys has a 2.0 star rating from 1 review, with consumers mostly dissatisfied and reports of high price level and poor customer service.
Positive Feedback
One reviewer noted unique travel experiences and recommended seeking alternatives, and Smithsonian Journeys reviews mention distinct itineraries compared with mainstream tour operators.
Negative Feedback / Risk Areas
- Repeated customer complaints about long holds and slow callbacks for customer service.
- Issues after handing trips to a third party led to confusion over changes and refunds.
- High pricing and discounted offers perceived as insufficient.
Key Takeaways for Future Customers
- Expect premium pricing and verify transfer arrangements if booking through a third party.
- Plan for possible delays in customer service response when scheduling or seeking refunds.
- Research Smithsonian Journeys reviews and customer complaints before booking.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smithsonian Journeys has a 2.0 star rating from 1 review, with consumers mostly dissatisfied and reports of high price level and poor customer service.
Positive Feedback
One reviewer noted unique travel experiences and recommended seeking alternatives, and Smithsonian Journeys reviews mention distinct itineraries compared with mainstream tour operators.
Negative Feedback / Risk Areas
- Repeated customer complaints about long holds and slow callbacks for customer service.
- Issues after handing trips to a third party led to confusion over changes and refunds.
- High pricing and discounted offers perceived as insufficient.
Key Takeaways for Future Customers
- Expect premium pricing and verify transfer arrangements if booking through a third party.
- Plan for possible delays in customer service response when scheduling or seeking refunds.
- Research Smithsonian Journeys reviews and customer complaints before booking.
Turn one complaint into a collective action
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Verified Reviewer |This person supports our platform.
Supporter |
Berkeley, California
Terrible Customer Service
- - Smithsonian handed our trip to G Adventures.
- - We faced long holds and a 4-hour callback; we couldn't take the call.
Don't sign up for a Smithsonian trip. I called 4-5 times, waited on hold for long periods, didn't receive return calls for hours or days -- and when Smithsonian finally did call me, I was in meetings and couldn't answer.
I sent another email explaining that I need to communicate via email. No answer (5 days since I sent the email).
I requested a copy of my contract with Smithsonian. No response (5 days and counting).
I booked a trip with Smithsonian. Smithsonian turned our trip over to a 3rd party, G Adventures.
A conflicting event came up for us, and we tried to reach Smithsonian to find out what our options were for changing our trip plans. I called the 'customer service' number and was left on hold interminably. I then chose to get a call back, and it was 4 hours before they called back.
Of course, when they called, I was in a meeting and couldn't take the call. Then I had to start the whole infinite loop again.
- Terrible customer service
Preferred solution: A conversation with a human customer service agent
User's recommendation: Book your travel with a difference company!
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