Smith OpticsComplaints and Reviews

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I bought the evolve series for the polarized lens. I own a kayak tour company and rely on quality sunglasses. I had them for about a year and they started de lamenting after a few months. I went through their warranty program and was denied a warrenty because of a scratch on the left lens, even though both sides were delamenating. I called to discuss the issue and the warranty folks refused to budge. I paid $12 to ship the glasses and if I had... Read more

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I decided to finally spring for nice expensive sunglasses that would last. Bought the Smith Optics Aegis Arc for my job as an EMT from smith online. You would expect that when you pay close to 100 dollars for quality sunglasses, that they could assemble them properly. After patiently waiting over a week, my sunglasses came defective. They installed two Right temple pieces.... The temple on left is the EXACT SAME piece as the right. Meaning they... Read more

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I recently sent in for repair a Smith Turbo Goggle that I had purchased quite some time ago. I'm guessing that, at the time of my purchase, I opted to overpay for Smith, as I expected a quality product and a "Lifetime Warranty." Unfortunately, I was wrong on both accounts. The problem was that the foam had deteriorated along the top and bottom sides. Please note that the foam that deteriorated is NOT the foam that contacts one's... Read more

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I am thoroughly dissatisfied with the quality of their products and customer service at Smith Optics. I purchased a $90 pair of Smith Fuse Ski/Snowboard Goggles in December 2007. The goggles constantly fog up and the gasket that fits against the face detached from the frame allowing snow to enter the inside of the goggles and make the fogging problem even worse. I returned them to Sports Authority where their staff was most helpful. I was... Read more

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